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Customer Service Sales

Location:
Raleigh, NC, 27609
Posted:
August 18, 2010

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Resume:

John Bradford Thomas

*** **** ****, ********* ** ~ Raleigh, North Carolina 27609 ~ Home: 919-

***-**** ~ *********@*****.***

Summary of Qualifications

Dedicated, goal-oriented Credit Analyst with a solid background of

experience in a variety of industries. Highly analytical, innovative, and

organized with a history of accurately assessing complex business and

financial information to produce sound recommendations and practical

strategies for improving results. Outstanding communication, negotiation,

and interpersonal skills that result in productive business relationships.

Independent self-starter and natural leader that develops cohesive teams

and fosters collaborative efforts. Strong critical thinking, problem

solving, and time management skills with proven success handling multiple

responsibilities and projects in high-pressure environments. Knowledgeable

and skilled in:

( Research and Analysis ( Corporate Finance ( Statements and

Reports

( Project Management ( Forecasting and Modeling ( Client

Relationships

( Accounting Functions ( Audits and Reviews ( Process

Improvement

Professional Experience

eaton CORPORATION, Raleigh, North Carolina 2003 - 2010

Credit Analyst

. Held accountability for minimizing risk related to a client portfolio

valued at more than $50 million in annual sales for a Fortune 200

company.

. Conducted in depth analysis on potential clients to establish parameters

for lines of credit that involved thorough reviews of credit reports,

financial statements and bank & trade references.

. Enhanced collection efficiency by 17% across the Mid Atlantic Region and

12% across the West Coast Region by developing effective collection

strategies.

. Increased cash flow $275,000 by utilizing Six Sigma to improve key

business processes.

. Tracked monthly collection activity on accounts with balances in excess

of $100,000 and recommended actions to ensure timely receipt of

payments.

. Reviewed aged items for possible legal action or write off and made

recommendations to Credit Managers and Controllers.

. Limited financial risk through joint check agreements, standby letters

of credit, personal guarantees and liens.

. Partnered with Sales Representatives and Customer Service team to

quickly resolve disputed balances for customers.

. Selected to serve on the team that created a comprehensive training

program and manual for new employees.

. Improved collection on service contract invoices and reduced contract

cancellations by leading a cross-functional project to define issues and

implement positive process changes.

. Managed a project to analyze interaction and agreements with major

distributors and implement controls to reduce the number of deductions

claimed by partners.

. Accurately reported month end financial results for regions of

responsibility enabling management to track profitability of business

unit.

. Analyzed complex financial, business, and market information to prepare

accurate monthly cash forecasts.

elinvar, Raleigh, North Carolina 2002 - 2003

Contract Accounting Specialist

. Completed assignments with various companies as a contract accounting

specialist, delivering exceptional service and support while adapting

quickly to new and changing environments.

. Assisted clients with establishing new systems and implementing

improvements to existing processes.

computer horizons corporation, Raleigh, North Carolina 2001 - 2002

Contract Credit Analyst

. Provided a high level of support while assigned to Sony Ericsson's

mobile communications business division.

. Performed a complex audit on a major account, investigating claims that

Sony Ericsson owed approximately $1 million for product returns and

refunds going back over a period of 18 months and identifying errors

that resulted in a savings of $300,000.

John Bradford Thomas Page Two

Professional Experience

(Continued)

telerent leasing corporation, Raleigh, North Carolina 2000 - 2001

Senior Portfolio Administrator

. Protected company interests by expertly managing a multi-million dollar

portfolio of credit accounts.

. Reduced losses from delinquent accounts by proactively identifying

issues affecting payments, devising effective solutions with clients to

bring accounts current and working closely with attorneys to negotiate

settlements or initiate legal actions when necessary.

merisel americas, inc., Cary, North Carolina 1999 - 2000

Financial Services Representative

. Analyzed business clients to develop credit strategies and agreements

that met their needs without exposing the company to excessive financial

risk.

. Partnered with sales and credit teams to process and release customer

orders.

. Investigated and resolved disputed invoices and client concerns, as well

as collected on accounts.

. Improved cash flow by working with other departments to establish sound

controls and developing effective processes and approaches for quickly

collecting on accounts.

checkcare systems, Garner, North Carolina 1997 - 1999

Collections Supervisor

. Oversaw the processing and posting of client payments.

. Prepared daily cash reports and bank deposits, verifying accuracy and

completeness of information.

. Drove team performance that exceeded goals on a consistent basis by

hiring highly qualified candidates, expertly training staff, and

assigning tasks based on individual strengths.

. Started out as a Collections Agent and earned a rapid promotion in just

six months based upon performance.

Education

university of north carolina at Wilmington, Wilmington, North Carolina

1996

Bachelor of Science in Business Management

Certifications

Six Sigma Greenbelt Certification - Eaton Corporation 2006

Computer Skills

Proficient with: Oracle, SAP, Word, Excel, PowerPoint, Outlook, AS/400,

Metrix, QAD, Vista and Millennium



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