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Customer Service Manager

Location:
San Francisco, CA
Posted:
January 23, 2015

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Resume:

mARIA dE aRCOS

**** ****** **. ********, ** ***** 323-***-**** ablxi0@r.postjobfree.com

summary of qualifications

College: graduated in Microbiology with specialization in Forensic

Science. Extensive lab experience. Outstanding research, reporting and

presentation skills. Bilingual- English and Spanish.

education

B.S. Microbiology

June 2013

Minor: Forensic Science

California State University, Los Angeles

A.S. Science

June 2006

Riverside Community College

Certificates

HACCP

IBWA

cGMP

Allergen Control

Food Recall

Work experience

Food Technologist-Quality Control

October 2014 to Present

Natren Inc.

Westlake Village, California

. Stability Program Coordination

. Stability Database Maintenance

. Stability Samples including Physical Appearance Checks

. Daily Temperature Checks

. Deionized Water and Dissolved Solids Monitoring

. Retain Program and Database

. Thermometer Calibrations

. Microscopic Observation

. Water Activity Determination

. Complaint Reviews and Investigations

. Returned Product Review

. Complaint Files

. Quarterly Complaint Trend Reports

. In - Process Batch Record Issuance and Approvals

. Quarantine In - Process and Finished Products

. SOP Maintenance, Revision, and Audits

. Annual Product Reviews

. Maintain Employee Training Files and Database

. Check Production Lines as needed

. Review and File Production Logs and Forms

. Culturing/ Flask Preparation

. Production Blend Preparation

. Member of the Safety Committee

Quality Assurance Associate

January 2014 to October 2014

Niagara Bottling, LLC

Stockton, California

. Microbial testing on raw and finished product

. Environmental testing

. Quarterly environmental compliance test

. Monthly TTHMs sample grab and delivery

. Calibrated laboratory equipment

. Inspected finished product presentation and integrity

. Ensured pre-formed bottle specifications were met: aesthetic,

color, and weight

. Kept inventory of laboratory supplies and equipment

. Performed in line audits

. Assisted to prepare for audits and participated in audits

. Recorded Reverse Osmosis Daily Data

. Ensured cGMPs were followed

. Assisted production personnel

. Generated NCRM, NCFG, CAPA and SOP.

. Member of the Safety Committee

Lead Trainer Server June

2013 to January 2014

Yard House Restaurant

Pasadena, California

. Took and served customer food and beverage orders

. Provided quality customer service

. Assisted management in regulating daily restaurant operations

. Helped to maintain the order and cleanliness of the restaurant

. Taught food and beverage classes to new servers and new managers

in training

. Showed managers in training and new servers the culture of Yard

House

. Assisted staff members during a work shift

. Coached staff members when needed

Lead Trainer Server

November 2008 to October 2012

Yard House Restaurant Los

Angeles, California

. Took and served customer food and beverage orders

. Provided quality customer service

. Assisted management in regulating daily restaurant operations

. Helped to maintain the order and cleanliness of the restaurant

. Taught food and beverage classes to new servers

. Showed new servers the culture of Yard House

. Assisted staff members during a work shift

. Coached staff members when needed

Expeditor

November 2007 to November 2008

Yard House Restaurant

Riverside, California

. Organized the order and time for food preparation

. Managed the order of food delivery to customers

. Delivered food to customers

. Helped other staff members and customers when needed

Server

October 2006 to

November 2008

Coco's Bakery and Restaurant

Corona, California

. Provided quality customer service

. Took and served customer food and beverage order

. Assisted cashier when needed

. Helped train new servers when needed

Manager

February 2003 to

March 2007

Denny's Restaurant

Riverside, California

. Managed restaurant during second shift

. Monitored labor cost

. Monitored cleanliness of the restaurant

. Responded to customer complaints and concerns

. Filled in positions when necessary

. Assisted staff members during a work shift

. Coached employees

. Handled changed of money drawer and safe

. Produce and product inventory and purchase orders

. Rotated employee schedule

. Bank branch daily money drop off

Knowledge and Other Skills

LAB SKILLS

Experience with the following: Column Chromatography, Molecular Exclusion

Chromatography, Ion Exchange Chromatography, Affinity Chromatography,

pHTitration, Electrophoresis, Southern Blot, Western Blot, ELISA Assay,

Thermacycler, and ABAcard Hema Trace. Also, bacterial analysis: gram

staining, acid, capsule, and endospore staining.

Manufacture

I have experience and knowledge with: 5S Lean Manufacturing, Reverse

Osmosis, NCRM, NCFG, CAPA, SOP, and WQMS.

Software program experience

Presage Analytics Allen-Bradley

EasyMatch QC Oracle FileMaker Pro( LIMS and Maintenance)

InfinityQS ProFicient Microsoft Dynamics GP 10. 0

Microsoft Outlook Microsoft Power Point

Microsoft Word Microsoft Excel PDF

Laboratory and manufacture equipment experience

Turbidimeter TopLoad Tester Arg

Total Dissolved Solids 6 meter Torqo II

Stomacher Aw meter

Autoclave Vortex machine

Bunsen Burner Alternate light source

Compound microscope Centrifuge

Spectrophotometer Dry bath machine

Ozone colormeter Ozonia Ozat CFS- 2G

Pipetman

REFERENCES

Yurixsa Martinez

Quality Assurance Manager

Niagara Bottling LLC.

811 Zephyr Street Suite 300

Stockton, CA 95206

209-***-****

Guadalupe Montes

Quality Assurance Manager

Cacique Inc.

14940 Proctor Ave

City Industry, CA 91746

323-***-****

Javier Viscarra

Production Supervisor

Niagara Bottling LLC.

1025 Runway Dr.

Stockton, CA 95206

909-***-****

Linda Diaz

Herbalife Dietary Consultant

425-***-****

Grant Fairley

General Manager

Yard House Restaurant

330 East Colorado Blvd.

Pasadena, CA 91101

626-***-****



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