Syed Abul Hasan

E-mail: ablxg4@r.postjobfree.com #28, 6th Cross, 8th

main, Gupta

Passport Number: K9794669 Layout, 1st Block

(east), Jayanagar

Bangalore - 560 011

Karnataka, India.

Ph: +91 - 98808 - 21617

Personal Profile:

Dedicated BE graduate pursuing a Systems Engineer (Storage/Server) position

with potential for growth and advancement in a team oriented environment

that fosters professional development. Possess good experience in HP Store

Virtual SAN storage devices. Also endowed with excellent verbal and

written communications skills with the ability to follow instructions and

provide clear documentation.

Certified in Business Continuity in IT, IS, BC and QMS by ISC & RABQSA,

Australia.

Experience Profile [Total: 2.10 yrs.]

Organization: Mphasis, Bangalore (Jun 2013- present) [1.8yrs]

Designation: Specialist Associate Infra Engineer

Client Location: Hewlett Packard [Systems Engineer (Storage/Server), HP

StoreVirtual SAN]

Roles & Responsibilities:

> Remotely debugging live issues in storage clusters which are in

production and perform necessary diagnosis, troubleshooting, service,

and repair of hardware and software systems.

> Documenting Incident tickets with observations, troubleshooting

results and suggestions

> Focus on an area of technical specialization and attend classes,

complete lab projects, read and work with other engineers on technical

issues which build expertise.

> Coordination and troubleshooting with other team members spread across

globe.

> Create thorough documentation and root cause analyses.

> Leverage internal technical expertise, including higher-level

engineers, knowledge base, and other internal tools, to provide the

most effective solutions to customer issues.

> Installing OS, upgrading the devices with the latest firmware, taking

backups and restore the configuration, working on SANIQ OS, creating

Snap shots, Multi site San Configuration, Management groups, Network

Raid, ISCSI Initiators.

> Responding to service, product, technical, and customer relations

questions on subjects such as features, specifications, and repairs on

current and discontinued products, parts, and options, based on

customers SLA.

> Ensuring maximum and optimum uptime. (99.5%).

> Adept at identifying and eliminating performance bottlenecks and

making performance-related recommendations (hardware and software

configuration).

Organization: 24/7 Customer, Bangalore (Aug 2009 to Sept 2010) [1.2yrs]

Designation:

Advisor: Process "Overstock.com" (7 Months) Customer Support.

Advisor: Process "Adobe.com" (7 Months) Semi-Technical support.

Roles & Responsibilities:

> Managing customer relationships and Customer satisfaction.

> Excellent techniques used to reduce turnaround time resulting in

increased productivity.

> Take regular feedback and implement timely corrective action among the

team.

> Shouldered responsibility of training the new agents & cross training

with the other members of the team

> Accolade's received for significant process improvement techniques

resulting in increase of productivity.

Tools Used:

Right Now CRM along with order tracking systems, shipping label and return

label generating systems, SAP CRM, Serial number Activation Unlocking and

other software tools.

Certifications:

All Certified by ISC (International Standards Certifications Pty Ltd,)

RABQSA-BCMS (Business Continuity Management System)

RABQSA-ISMS (Information Security Management Systems)

RABQSA-ITMS (Information Technology Service Management)

RABQSA-QMS (Quality Management System)

RABQSA-AU (Management System Auditing Techniques)

RABQSA-TL (Leading Management Systems Audit Teams)

Education profile:

V B.E. in Computer Science & Engineering, VTU Bangalore - 2012

Projects & Seminars:

V Final Year Project on "Performance Evaluation of Logistic Regression

and Neural Network Model with Feature Selection Methods on Medical

Data Mining" Both in partial fulfillment of the requirements for the

award of the Degree of B.E. in Computer Science.

V Seminar on "Google Chrome the Conqueror" Both in partial fulfillment

of the requirements for the award of the Degree of B.E. in Computer

Science.

V Assisted in calculating and making Invoices of finished work in under

construction building for contracted developer in an upcoming high-

rise. Helped reduce loss occurring due to miscalculation and also

helped with preparation of systemized bills.

Hobbies:

Reading, social networking, sports, outdoor activities, watching cricket,

Personal Achievements:

V Selected for U-21 Indian Baseball team probable.

V Captained Karnataka team to victory in interstate tournament held at

Chennai.

V Represented Karnataka junior team at the nationals held at Margoa

(GOA).

V Represented Karnataka sub-junior team at the nationals held at Solan

(Himachal Pradesh).

V Represented Bangalore Baseball Club (BBC) team which won the first

JINA memorial state-level tournament held in Bangalore.

V Won many prizes in co-curricular activities and sports in school and

college.

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