KENYATTA SMITH

**** * ***** ***** *****

773-***-****

Chicago, IL 60649

ablx9i@r.postjobfree.com

OBJECTIVE

Experienced professional with over 10 years experience seeks entry level

human resources position utilizing education as well as professional

experience.

Professional Skills

. Manage confidential information on behalf of clients.

. Proficient in both Windows XP and Vista, Lotus Notes, Microsoft Office

. Experience in training new employees in various aspects of new job.

. Customer service oriented

. Excellent oral and written communication skills

. Strong organizational skills with the ability to multi-task while under

pressure.

Education

Master of Business Administration June, 2010

Concentration in Human Resources Morris Graduate School of

Management

Chicago, IL

Bachelor of Business Administration April 2009

Concentration in Management Robert Morris College,

Chicago, IL

Employment History

The Warranty Group Chicago, IL

HR Assistant February 2009-

April 2009

. Audited upward of 2000 employee files checking for missing paperwork such

as background checks, applications, resumes, W-4's, direct deposit

enrollment forms to ensure compliance

. Ordered supplies from various vendors including first aid materials and

refilled all first aid stations

. Created various letters to send out to courts and individuals including

garnishment letters and child support letters

. Collaborated with team members to resolve a backlog of paperwork such as

FMLA forms, tuition assistance forms, benefit enrollment and status

changes, and 401K forms

Bank of Tokyo Mitsubishi UFJ, Ltd., Chicago, IL

Client Service Specialist April 2003-

February 2009

. Assisted Assistant Vice President tracking customer activity by using

Microsoft Excel, Access, and Word.

. Communicated with and assisted high-demand customers by servicing their

deposit accounts within time deadlines.

. Prepared over 400 financial statements of customer accounts on a monthly

and quarterly basis.

. Analyzed daily overdraft reports, researching any discrepancies and

providing reasons to management for overdrafts.

. Printed daily reports such as Regulation D and O; performed maintenance

on accounts such as overdraft adjustments, fee charges, and address

updates.

. Opened and closed accounts per customer instructions and initiated wire

transfers based on customer instructions, to the federal government,

coordinating with wire transfer department to insure payments are

received.

. Facilitated all requests through various departments within bank to

fulfill customer time demands or filing deadlines with other banks or

federal and state government.

. Served as backup to Assistant Vice President by assigning work to three

lock-box specialists.

Senior Operations Specialist

Bank One, Chicago, IL September 1997-February

2003

. Researched customer's accounts and provided details on any transactions.

. Handled teller work for all of the Bank One branches in Illinois such as

savings, money markets, cashier checks, and CD receipts.

. Served as a backup to department supervisors and team leaders by

assigning duties, verified accuracy of transactions ensuring customer

claims were completed within 24 hrs.

. Trained new hires on Infopac, Pegaclaims, teller documents and Excel

spreadsheets during a 1 to 2 week period.

. Performed input of claims for customer adjustments and forwarded to

proper department.

Professional Affiliations

Member of Society for Human Resource Management (SHRM) and Society of Human

Resource Professionals (SHRP)

Contact this candidate