Manager Customer Service
Resume:
Danyelle D. King
Columbus, Ohio 43224
________________________________________________________________________
Objective
To gain employment with a growing company that provides opportunity for advancement.
Employment
Aetna Building Maintenance
646 Parsons Ave, Columbus Ohio 43217
Operations Manager
9/28/09-/12/10
Job Description
• Managed the industrial cleaning staff of eleven large accounts
• Interviewed, hired, trained, fired, counseled employees
• Business to business sales
• Worked directly with the clients of each account
• Time keeping of all employees under my employment
• Large and small event planning and execution
• Knowledge of cleaning chemicals and their uses
• Knowledge of MSDS rules and regulations
Safety Enterprises
2448 E. Dublin Granville Rd, Columbus, Ohio 43229
Office Manager
8/10/2007- 05/15/2009
Job Description
• Hired and trained new manager trainees in the field of fire safety
• Conducted orientation, seminars and manager meetings
• Account manager for business to business sales
• Accounting
The Midwest Hotel & Conference Center
4900 Sinclair Road, Columbus, Ohio 43229
Sales and Catering Coordinator
02/16/06 to 06/17/07
Job Description
• Assist the Sales and Catering managers in contracting new business as well as
maintaining repeat business.
• Creating proposals and overseeing event details for large and small group
functions including but not limited to: weddings, receptions, banquets, catered
events.
• Travel and accommodation planning and securing for managers and clients
• Record keeping of all events and groups that contract business within the hotel.
• Escort group tours of the facility.
• All aspects of inner office operations, including but not limited to: Multi-line
phone usage, advanced computer research, sort, stamp and distributing all
incoming mail, log payments, client correspondence via face to face/phone/fax/e-
mail.
• Meter and send all outgoing mail and packages.
• Creating new documents, spreadsheets, and files.
• Creating and updating weekly, monthly, and yearly revenue reports.
• Design and distribute monthly hotel event calendars for staff and guests'.
• Design monthly bulletin boards throughout hotel.
• Direct dealings with clients as well as all other departments in the hotel.
United Security Management Services
4400 North High Street, Columbus, Ohio 43219
Administrator/Office Manager
02/08/2001 to 11/19/2005
• Interviewing new applicants
• Administering drug tests and background checks through BCI&I
• Directing new hire orientation
• Creating and maintaining all personnel and attendance records
• Counseling employees on attendance, behavior and job performance
• Performing all office duties such as copying/filing/faxing/e-mail and phones
• Greeting clients and resolving any issues
• Keeping schedules for all account managers
Cheek & Zeehandelar, LLP
471 East Broad Street, Columbus, Ohio 43215
Receptionist/Front Office Manager
02/01/1998- 08/30/2000
• Answer and direct all incoming calls on multi-line phone system
• All aspects of inner office operations, including but not limited to: Multi-line
phone usage, advanced computer research, sort and distributing all incoming mail,
log payments, client correspondence via face to face/phone/fax/e-mail.
• Maintaining all client files and case history
• File documentation with local courts
• Maintain calendar of appointments and appearances
Education
Linden McKinley High School
Duxberry Road, Columbus Ohio 43211
Diploma of Graduation
1990 to 1994
General High School studies
Northeast Career Center
3871 Stelzer Rd, Columbus, Ohio 43219
Degree in Horticulture
Landscape design and installation degree
Floral design degree
Columbus State Community College
Cleveland Ave, Columbus, Ohio 43211
Associates degree in child psychology
Affiliations
Boy Scouts of America, Simon Kenton Council
Den Leader of Bear Cubs 2006 to 2009
Skills
Proficient with Microsoft Office, Outlook Express, Excel, Power Point, Publisher, Access, InfoPath and
Word. Proficient in Event Manager and internet usage and many more software programs.
References
Brandy Wayt-Godwin
Customer Service Representative
Alliance Data Systems
Erin Moore
Office Manager
Operator Training Committee of Ohio
Derrick Yaunk
Owner/Operator
Absolutely Clean Carpet and Upholstery
Heath Heskett
Owner/Operator
Heskett Painting
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