Engineer Service

Bipad Bhanjan Panda

[pic]

C/o Sukhsanti C.H.S,

Room No-D2/13,

Sector-9, Koparkhairane.

Navi Mumbai-400709

Email: *********@*****.***

Contact No: 093********

Career objective:

To achieve excellence in being a Networking professional & offering

solutions to business using the best available technology where my

analytical abilities are used to maximum for growth of the organisation

and to grow with the organisation.

Company Reliance Communication Ltd on the pay roll of

RIPL

Duration 14th November 2006 to Till date,

Designation Technical Support Engineer.

Job profile:

1. Giving support for ISP (Reliance), Working Experience on Leased lines

and L3 VPN for Enterprise Users across India.

2. As a Service Assurance Support Team -Techdesk Supervisor my overall job

responsibilities include to mange Techdesk,Function - which is running

24*7.

3. Reliance Communications offers different Data-Voice Service to end user

like, Leased Line, International Leased Line, L3VPN Services, Internet

Services, L2VLL Circuits, and PRI.

4. To serve better to his Premium Customer - RCOM has designed a TECHDESK .

Whose basic responsibilities are - to give periodic update to customer on

their Fault Tickets by SMS, Mail & Voice Communication.

5. To take follow-up with different Workgroup like NNOC Teams, Field Teams,

OSP Teams & Service Assurance Managers Team to resolve Premium Customer

fault on priority.Responsible for troubleshooting problems regarding Data

Networking Services like DIA service, Leased Line & MPLS.

6. Providing RCA (Root Cause Analysis) as per SLA of Service Affecting

Faults.

7. Giving First Fault Diagnosis for Issues like High Latency, Intermittent

loss of services, Link Flapping, slow speed, Low throughput by monitoring

PE and CPE routers In RDN (Reliance Data Network).

8. Trouble shooting the issues with the help of tools like Putty, Looking

Glass, and MRTG Reports.

9. Working Experience on Juniper and CISCO routers and L3 Switches.

10. Also having working experience on Wimax Broadband Services.

11Handling DHCP, DNS related issues for providing online support by

remotely accessing consumer premises Using NMS Telsima tool and Putty with

the help of CRM tools like Clarity.

12. To assign the Static IP Addresses and DNS configuration to customer's

PC with the help of "Wimax Talisma - NMS".

13. Retrieving SS MAC through CPE Connectivity History using Ethernet

address of customer PC.

14. Remotely outlook Express configure in client node with given POP3 and

SMTP by Reliance.

15. Cisco Routers: 1700s, 2500s, 2600s, 3600s, 4000 and 7200 series.

16. Cisco Switches: Catalyst 1900, 2900, 3548, 4006, 5000, 6500 series

switches

17. Routing Protocols: RIP, IGRP, EIGRP and OSPF and BGP protocol.

18. Routed protocols: IP and IPX.

19. Operating Systems: Cisco IOS, Windows 2k Professional\XP\9(X)

workstations.

Videoconferencing Department

At Reliance Infostreams a formidable arm of Reliance Communications Group

in Broadband.

WORK PROFILE:

1. Video Conferencing operations.

2. Video Conferencing Service provisioning.

3. Involvement in testing of network, connectivity and technology (H.323

sets).

4. Real time support to the O&M engineers in the field installation and

service assurance.

5. Trouble shooting of network, End Points and MCUs.

6. Managing the Data Base of the customers.

7. Coordination with business, sales, implementation and O&M team.

8. Preparing MIS in the effective format.

9. Providing training and updates to the CSRs in operations.

Skills in:

1. Polycom Video End Points.

2. MGC 100 (MCU) H.323 Server

3. Gatekeeper (call set up, control and termination)

4. Webcommander (Scheduling of conferences)

Customer Support Engineer:

As a Service Engineer in Dynacon System and Solution on the site of Breach

Candy Hospital and Trust.

1. Responsible for day -to-day maintenance of computer and network

for Breach Candy Hospital.

2. Configuring for Hub and switches for specific network requirement.

3. Remote administration of network.

4. Creating users managing them and granting rights to access shared

folders.

5. Supporting WIN2K and WINXP systems and configuring PC'S to domain.

6. Installation of antivirus and managing clients from server

console.

7. Done configuration of PC'S for new setup successfully. Attending

Users network related problems

Academic profile:

Bsc in chemistry

2005

Berhampur University, Orissa.

+2 Science in Higher Secondary School,

2000

Berhampur, Orissa.

HSC in Municipal Courtpeta High School. 1998

Berhampur, Orissa.

Technical Courses & Certification:

Cisco Certified Network Associate (CCNA):

Course Contents:

1: Designing simple LAN using Cisco technology

2: Configuring routers and switches as per network specifications

3: Configuring router for additional administrative functionality.

4: Selecting appropriate routing protocols as per network

specifications

5: Developing access lists to meet network specifications

6: Configure IP addresses, subnet masks and gateway addresses on

routers and hosts

7: Monitoring and troubleshooting configurations on host, routers and

switches.

8: Troubleshooting IP addressing and VLAN configurations

Knowledge of Operating systems:

i} Windows-XP

ii} Windows 2000

iii} Windows 2003 Server.

> Personal Profile:

Date of birth: 14th July 1983.

Nationality: Indian

Marital Status: Unmarried.

Languages Known: English, Hindi, and Oriya

Strengths: Adaptability,

Sincerity, Patience

Permanent Address: C/O Madan Mohan Panda, At/Po

Berhampur,

Dist

Ganjam,Orissa

PIN-760004

> Declaration

I hereby declare that the information furnished above is true to the

best of my knowledge.

Bipad Bhanjan Panda.

Contact this candidate