Cristina Terron

Lemon Grove, CA

ablvii@r.postjobfree.com - 619-***-****

WORK EXPERIENCE

Mobile Sales Consultant

Best Buy - El Cajon, CA

Responsibilities

Provide personalized service and expertise to customers.

Handle all aspects of the sale including: customers contracts and warranties, customer payments, cash and

credit card/check transactions.

Develop, maintain and communicate, strong, up-to-date knowledge of products and services.

Administrative Assistant/Receptionist

Apple One - December 2013 to January 2014

Responsibilities

Answered phone and electronic inquiries and forwarded to appropriate person

Schedule and verify appointments of sale staff and management.

Distributed important documents and sorted mail

Greeted visitors, determine nature of dealing and send visitors to correct person.

Customer Service Represenative

Balloons Are Everywhere Inc. - Fresno, CA - January 2013 to September 2013

Responsibilities

Handled a high volume of calls (average of 96 calls on an 8 hour work day) for grocery store chains by

processing orders and payment communications via corporate accounts. As well as small businesses (party

supply stores, decorators, flower shops, etc.) with processing orders, billing questions and product information.

Responsible for inputting claims into company program along with important details and forwarding them to

the claims department for further processing.

Accomplishments

Excelled in role requiring the ability to handle a variety of customer service tasks and resolve customer issues

promptly and accurately.

Commended by Customer Care Manager for ability to work with difficult customers and turn frustrating

situations into positive experiences.

Customer Service Represenative

Alorica Inc. - Fresno, CA - November 2012 to December 2012

Responsibilities

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first

call and avoid escalation of issues.

Administrative Assistant/ Receptionist

Dynamic Coatings Inc. - Fresno, CA - August 2010 to October 2012

Responsibilities

Answered phone and electronic inquiries and forwarded to appropriate person.

Organize travel schedules and book reservations.

Greeted visitors, determine nature of dealing and send visitors to correct person.

Record and prepare minutes of meetings.

EDUCATION

N/A in Business

Grossmont College - El Cajon, CA

2008 to 2010

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