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Customer Service Manager

Location:
Round Rock, TX, 78681
Posted:
August 23, 2010

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Resume:

JAMIE R. ADAMS

**** ********* ***** ( Round Rock, TX 78681 ( 512-***-**** (

abluht@r.postjobfree.com

Trade Management Professional

. Experienced import/export compliance authority

. Effective teacher, trainer and public speaker on wide variety of

topics

. Creative producer in the corporate and academic environment

. Practical, hands-on, example-based leader

FORMAL EDUCATION

Masters in Business Administration (MBA), International Business

Western International University, 2004

Thesis: Funding Sources for Domestic and International Arts

Institutions

Areas of emphasis:

. International Law

. Global Import/Export Compliance

. Supply Chain Management

. Multi-Cultural Management

Bachelor of Arts (BA), Art History

Arizona State University, 2000

Fields of Study:

. Medieval Painting & Sculpture

. French Literature

EMPLOYMENT

Adjunct Faculty, Austin Community College, International Business Institute

Austin, TX - 2008 - Present

. Teaching IBUS2345 US Customs Regulations and Brokerage Exam

Preparation

. Redesigned course and curriculum

. First instructor to have students successfully pass the brokerage exam

in over 10 years of program

. Developing curriculum for new course US Export Regulations (to be

offered in 2011)

Import/Export Operations Manager, Dell

Austin, TX - 2006 - Present

. Day-to-day management of all of US imports and exports for a Fortune

50 company

. Responsible for $12 Billion in annual customs entries

. Direct restricted party and red flag screening activities for Dell

globally

. Lead HTS and ECCN classification process and teams

. Supervise compliance functions: technology transfers, origin

determination, free trade agreement qualification, deemed exports

. Drives C-TPAT and FAST Programs

. Developed and chair multiple compliance councils for: C-TPAT,

Valuation, Reconciliation

. Manage staff and processes in Austin, TX and Penang, Malaysia

. Implemented centralized global processes and team in low cost region

to reduce costs (40%) and increase efficiency

. Conducts audits and assessments

. Applications profile owner for order management, production and trade

compliance tools

. Subject matter expert (SME) for import/export issues globally (duties,

marking, labeling, documentation, etc.)

. Provides expertise on US Import Compliance Regulations (19CFR), US EAR

(15CFR), ITAR (22CFR), and OFAC sanctions and policies

. Consult senior executives on risk analysis

. Enforce risk controls with middle management to associate-level

. Coordinate with legal counsel (internal/external) on compliance

related issues (amendments, disclosures, rulings)

. Draft and file US Customs rulings, commodity jurisdiction requests,

encryption approvals

. Own relationship and quality reviews for US Customs brokers

. Co-designed data and product flows from outsourced manufacturers after

supply chain restructuring

. Serve as facilitator for value-stream mapping and Kaizen events

. Main interface for DHS, CBP, ICE, Commerce, BIS, OEE, Treasury, OFAC,

State, FDA, FCC and other OGA and NGA

. Work with lobbyists, special interest groups, trade organizations to

initiate or impact legislation related to global trade

. Hold face-to-face meetings with port directors, assistant port

directors, commodity specialists and agents at all ports utilized for

entry

. Write policies, procedures and instructional materials and

publications

Logistics Manager, Comtech EF Data

Tempe, AZ - 1997 - 2005

. Managed front-end and back-end fulfillment activities, including:

sales support, order entry, trade compliance, shipping, logistics

. Developed import and export management systems from non-existent

program

. Performed HTS and ECCN classifications for all products

. Created export documentation such as: commercial invoices, packing

slips, shipper's letters of instructions, shipper's export

declarations, bills of lading

. Submitted and managed Commerce and Treasury export licenses

. Coordinated with government officials: BIS licensing agents, BIS

encryption controls team, OFAC licensing specialists

. ITAR program EO (Empowered Official)

. Negotiated French-language contracts

. Facilitated trade show exhibits including samples, marketing

collateral, communications

. Due diligence team member for mergers and acquisitions

. Training of all employees on import and export compliance and

regulations

. Negotiated courier, forwarder and LTL contracts and rates

. Implemented Kewill automated shipping system

. Managed transportation locally and globally

High School Art Instructor, Heritage Academy

Mesa, AZ - 1996 - 1997

. Developed curriculum

. Instructed students in art techniques, art history and art criticism

. Organized school's first annual student art exhibit

Customer Service/Sales Representative, A&A Materials

Scottsdale, AZ - 1990 - 1996

. Accounts payable and receivables, taxes and payroll

. Managed governmental, corporate and consumer sales contracts

. Landscape design

CERTIFICATION

Customs Broker License, Customs and Border Protection

License Number: 24023, Dated: April 30, 2008, Dallas

PROFESSIONAL ORGANIZATIONS

International Compliance Professionals Association (ICPA)

Member - 2007 - Present

. Speaker at Annual National Conference (2010)

Austin Trade Compliance Roundtable (ATC)

Co-Organizer - 2008 - Present

. Organized an informal trade group in Austin, TX

. Coordinated quarterly luncheon roundtables/presentations

. Speaker/presenter at multiple events

. Facilitated first Austin Trade Compliance Best Practices Conference

(February 11, 2010)

Oracle Global Trade Management Strategy Council

Member - 2008 - Present

. Speaker at Annual Council Meeting (2008, 2009)

SOFTWARE SKILLS

. Microsoft Office Suite (Word, Excel, Powerpoint, Visio)

. Manage 2000 ERP

. Kewill Shipping

. JP Morgan Tradesphere

. ACE

. SNAP

. AES Direct

. DOD WAWF



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