Maria Gomez

**** ****** **** ? Fulton, CA ***** ? 707-***-**** ? abluch@r.postjobfree.com

EMPLOYMENT OBJECTIVE: customer service representative

SUMMARY OF SKILLS AND QUALIFICATIONS

> Bilingual: English/Spanish

> Over 10 years' professional background in customer service

> Friendly, professional demeanor that shows through in all tasks and

interactions

> Strong work ethic with ability to work independently as well as on a

team

> Ability to communicate clearly with customers, co-workers, and

management

> Adept at cashiering and reconciling cash

> Fully knowledgeable in all aspects of clerical work including filing,

typing, and multi-phone line systems

> Natural multi-tasker with an excellent sense of urgency in a busy

environment

EMPLOYMENT HISTORY

JC Penny's, Santa Rosa, CA

2009

Sales Support/Customer Service Representative- Assisted in restocking and

recovery on the sales floor and assisted in maintaining sizing,

colorization and organization of merchandise as directed; ensured that

merchandise was out on the sales floor at the right time, in the right

amounts and moved newly received merchandise to sales floor as needed;

filled in and straightened stock in accordance with company standards;

maintained cleanliness of store and performed additional customer service

duties as assigned.

Value Village, Kent, WA

2008-2009

Production Associate- Greeted customers entering the store dealing with

used and salvaged clothing and ascertained what each customer wanted or

needed; described clothing and merchandise to customers and explained use

and care; recommended, selected and helped locate merchandise based on

customer needs and desires; computed sales prices, totaled purchases and

received and processed cash and credit/debit payments; responsible for

pricing and labeling entire woman's line of clothing, in accordance to

company guidelines; maintained records related to sales and performed

additional duties as directed.

Australia Unlimited, Kent, WA

2005-2008

Warehouse Shipper- Received and counted stock items, and recorded data into

computer system; packed and unpacked items to be stocked on shelves or in

stockrooms; verified inventory by comparing to physical counts of stock,

recorded computations and investigated and corrected any discrepancies or

errors; marked stock items using identification tags and cleaned and

maintained supplies ad tools in compliance with safety regulations;

examined and inspected stock items for wear or defects, reporting any

damage to supervisors as required; provided additional assistance and

direction to other stockroom workers; knowledgeable in United States and

International shipping methods; performed additional duties as assigned.

Sho Ka Wah Casino, Hopland, CA

1996-1999

Slot Supervisor- Monitored game operations to ensure that house rules were

followed, and that tribal, state, and federal regulations were adhered to,

and that employees provided prompt and courteous service; observed

gamblers' behavior for signs of cheating and notified security staff of

suspected cheating; maintained familiarity with the games at the facility

and performed paperwork required for monetary transactions; resolved

customer and employee complaints and reported customer-related incidents

occurring in gaming areas to supervisors; provided excellent customer

service to new and returning patrons and performed additional supervisory

duties as assigned. Promoted to Slot Supervisor from Floor Cashier in

1998.

VOLUNTEER EXPERIENCE

Community Volunteer

1999-2005

Provided assistance and volunteer services to local elementary and junior

high school including assisting with fundraising, event planning, and

general services.

EDUCATION

Mendocino College, Ukiah, CA

Obtained units towards degree in Business

Ukiah High School, Ukiah, CA Obtained High

School Diploma

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