DOMINIC ONDARA

Cell: 832-***-****

EMail: ablua7@r.postjobfree.com

JOB SUMMARY:

• 5+ years of experience in the MAXIMO Implementation, UPGRADE, and configuration of MAXIMO (versions 5.2, 6.2,

7.1,7.5 and smart cloud control desk)

• Installed and configured BEA Weblogic in Standalone or Clustered Environments.

• TSRM -Tivoli Service Request Management

• TPAE -Tivoli Process Automation Environment

• ITIL – IT Infrastructure Library

• Discoveries reconciliation

• CCMDB – Change and Configurations Management Database

• TAMIT- Tivoli Asset Management for IT

• TSRM Service Catalog Designer, Developer and Configuration Specialist

• Experienced in Change Control Management – Kintana(HPPM), PVCS

• Experienced in Unix and Windows server management for WebSphere and WebLogic portal servicing

• Maximo Configurations - Application Designer, Database Configurations, TRM Rules Manager, Field Control for field

level security

• Birt Reporting, Integrate maximo rptdesign files to Birt Report, Create Custom Report, Customize

• Experience developing reports with Actuate versions 7 & 8,

• Experienced developing reports using Crystal Reports

• Experienced in BEA WebLogic and IBM WebSphere administration, compiling and deploying EAR files

• Maximo release 7.1 Implementation for Linear Assets

• Knowledge in Maximo modules encompasses Maximo Asset Management, Maximo IT Service Management, Maximo

Work Management, Supply Chain Management/Procurement Management, Maximo Materials Management/Inventory

Management, Workflow Processes/Administration,service master, Purchase Requisitions, Inventory Usage,

Receipt, Contracts

• Contributed to the planning, design, development and implementation of Maximo 7.1.1.4 (including

TSRM, TAMIT, and CCMDB solutions)

• Promote deployed assets after discoveries

JOB HISTORY:

Senior IT Technical Analyst TIAA-CREF Sept 1 – Present, NC Charlotte

• SCCD,ITIC Installation and Implementation

• Upgrade Maximo V7.2 to SCCD data migration

• SCCD, People Soft and Service Now Interfaces

• Customizing Maximo applications, fields, screens, and database using built-in tools

• Manage, design, test, and deploy Maximo business process solutions in a team Dev, Test and production

environments

• ITIL Configuration Management Business Analyst

• Experienced in solutioning multi-systems Integrations using Service Oriented Architecture, WebServices, WebSphere

MQ, IBM SCCD Maximo Integration Framework (MIF), and IBM SCCD Maximo Enterprise Adapter (MEA)

• Experienced in the following IBM ITSM Products/Solutions: o SMARTCloud Control Desk (SCCD) v7.0 or above Tivoli

Application Dependency and Discovery Manager (TADDM) v7.x or above

• Create SCCD default and custom offerings, promote deployed assets, ITIC data mappings

CMMS manager GCA SERVICES GROUP/VIRGINIA STATE UNIVERSITY Dec2013 – Aug 27, Petersburg VA

• Design and Configuration of workflow within the Maximo/Tivoli Service Management system

• Upgrade Maximo V6.2.5 to V7.5.3

• Configuring the upgraded MAXIMO release 7.5 to fit the client need

• Train the client Maximo team after Implementation process

• Converting actuate report to birt report

• Verify and validate existing user functionality, modifying reports, configure screens and database to display correct

data values as needed

• Configuring and administering BEA WebLogic Maximo server and compiling and deploying Maximo ear files in the

application server MAXIMO release 6.2

• Apply all current software patches as needed

• Loading data file asset through MEA

• Tuning weblogic/JVM

• Implement complex security installations which allow flexibility, yet reduce the number of security groups that have to

be defined and maintained.

• Provide monthly status reports to the Project Director

• Implementation of Maximo to support property management, warehouse operations, and procurement to purchasing

operation for financials

IBM Maximo UPGRADE/Implementation Developer Jan 2012 – Dec 2013

EXODUS Systems, Columbus, OH

• Design and Configuration of workflow within the Maximo/Tivoli Service Management system.

• System test and documentation of design; ability to provide an overview of capabilities and present alternatives and

recommendations. " Based on existing requirements,

• Upgrade Maximo V5.2 to V7.5

• Configuring the upgraded MAXIMO release 7.5 to fit the client need

• Train the client Maximo team after Implementation process

• Design/develop the account's Maximo definitions and configurations. Conduct workshops with the competency SMEs,

account team, process team, reporting, and client to define required data parameters, job plans, work flows,

operational codes and customization of the user interface elements

• Verify and validate existing user functionality, modifying reports, configure screens and database to display correct

data values as needed

• Configuring and administering BEA WebLogic Maximo server and compiling and deploying Maximo ear files in the

application server MAXIMO release 7.5

• Apply all current software patches as needed

• Convert, validate and verify the new chart of account structure from the old system 6 segment structure to the new

structure

• Convert all historical records into the new chart of account values.

• Legacy data Migration: Migrated data from legacy system into V6.2.3 importing, scrubbing, combining and

transforming large data tables into final data sets suitable for loading into the client data using tools like MDL, SQL

Developer, TOAD and SQL,JYTHON scripts.

• Implement complex security installations which allow flexibility, yet reduce the number of security groups that have to

be defined and maintained.

Maximo ISM Specialist/Service Catalog Developer - October 2009 – November 2011

Sumaco Manpower, Abu Dhabi, UAE

• Perform data conversion and migration using tools like Migration Manger and MRIU

• MAXIMO release 7.1 of TSRM Implementation and support.

• Detail system design documents to represent the technical architecture of the user requirements, such as user test

cases, unit and system test

• Configuring the Service Catalog to fit the client need

• Support the client Service Catalog after Implementation process

• UI modifications based on the application design specification

• Screen Modifications to ensure existing user functionality in 7.1 system and that screen requirements are maintained

in the upgraded version. Verify all modules screens and database values to ensure the data is display properly

• Provide project management support for stability initiative and engagements.

• Provide production outage incident reviews, administration of ITSM based work orders and tickets, and reporting of

application availability metrics on a weekly basis.

• Create and track development and engineering issues with Release Management teams to fixes into production

environment.

• Troubleshooting of production issues impacting various platforms and provide updates of status for resolution.

• Enhancement of system and application level monitoring.

• Configured ITIL based incident and change management systems

• Develop plans for improving stability and supportability of existing package and custom applications, play leading

technical role in implementing these plans.

• Participate in production support rotations to analyze day-to-day production issues and quickly respond to the problem

to minimize the business impact.

• Design/develop the account's Maximo definitions and configurations. Conduct workshops with the competency SMEs,

account team, process team, reporting, and client to define required data parameters, job plans, work flows,

operational codes and customization of the user interface elements

• Implement/work with Implementer to deliver the definitions, configurations, deploy Maximo/back-end database and

customize/tailor per requirements.

• Lifecycle management, maintain the Maximo service for assigned client accounts; design/implement new

requirements; perform problem determination; devise and apply fixes, patches; perform operational code updates and

data administration.

• Performed deployment and implementation of systems running on WAS(IBM WebSphere) application servers and

related databases.

• Designed and developed scripts in SQL and korn shells to perform data manipulation and object migrations in the

system.

• Performed modifications and changes to XML files – Library.xml, Lookup.xml, Menus.jsp

• Performed migrations of XML files within a coordinated Change Management process in the environment

• Work with other team members to perform backend database updates and data changes as per requirements

• Performed customization of UI/GUI elements using App Designer tool.

• Managed user request for changes to the Catalog Request application in the system such as adding attachment

options to restrict certain users from using the attachment options

• Managed the ticketing queue from users requesting changes or having problems with applications such as Offerings,

Catalog Request.

• Designed and developed workflow processes for the Offering and Catalog applications to generate a Catalog Request

from an approved Offering.

• Provide weekly status reports to the IT Project Manager.

• Host daily testing team meetings and provide daily status tracking (monitoring and control) during test execution.

• Prepare Test Completion Reports for each testing phase.

• Develop a strategy for assessing risks related to operating system, database, or application upgrades/patches, then

defining the appropriate level of testing to mitigate those risks.

• Responsible for data analysis of master data and translations to identify data cleansing required during conversion.

• Responsible for development and execution of data cleansing plans.

• Responsible for preparation of different deliverables in scoping and design phase like Data Cleansing Strategy,

Cutover Strategy, Master Data Conceptual design.

• Completing the initial data assessment, data quality analysis, source-to-target mappings for data migration and

integration, and testing support.

• Work with Data Architect and Application Owners to analyze data in the legacy application to determine data migration

complexity, to identify information gaps against new requirements or conflicts across multiple applications.

• Develop source-to-target mapping documents by analyzing data content and physical data structures in the legacy

and downstream applications.

• Worked with Migration manager to create migration packages and distributed them to Distribution environments and

deployed to Target environments.

• Performed Cloning of Maximo 7.1 applications

• Applied hot fixes and patches to Maximo 7.1 applications in various environments for the client

• Utilized application designer tools to perform custom configurations in Maximo 7.1

• Developed complex data and security rules and restrictions for Security Groups at the object level, attribute level, and

global data restrictions

• Developed restrictions rules using the Conditional Expression Manager as well as Sig Options

Maximo Administrator/ Senior Maximo and Planning Engineer - January 2007 – August 2009

Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi, UAE

• Manage multiple technical environments and support the development and testing processes

• Support a strong user community of 3500 users in Maximo for day-to-day operations and issue management

• Installation and configurations of Maximo, Oracle, WebLogic, and reporting tools on structured Maximo cluster

environment

• Support the analysis, design, development, implementation, and maintenance of MAXIMO Enterprise Asset

Management system.

• Implementation of Maximo to support property management, warehouse operations, and procurement to purchasing

operation for financials

• MAXIMO release 7.1 of TSRM Implementation.

• Lead/participate on the IT development project working directly with end users, team members, and other enterprise

application teams.

• Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication

Templates, and general Maximo Systems Application tasks, roles and responsibilities

• Configuring and administering BEA WebLogic Maximo server and compiling and deploying Maximo ear files in the

application server MAXIMO release 7.1 of TSRM Implementation

• Implement complex security installations which allow flexibility, yet reduce the number of security groups that have to

be defined and maintained

• Create test plan/scripts and expected results for all deliverables

• Execute test plan/scripts and document/verify actual results

• Provide technical services over the entire project lifecycle

• Work with the project team to define and develop new solution architectures

• Liase or perform development activities to implement business requirements

• Develop detailed technical designs for business solution components and prototypes

• Install new instances or upgrade existing instances of Maximo

• Manage multiple technical environments and support the development and testing processes

• Lead or perform data conversion and migration

End-User Support Specialist/HelpDesk - June 2002 – November 2006

SGS Inc.

• Validate/revalidate the core Maximo Asset Management System

• Manage multiple technical environments and support the development and testing processes

• Works as planner assisting technical staff in planning and documenting implementation of major applications and

hardware

• Developer with a focus on database development and data integration projects

• Handle multiple complex projects as new Customer Service Representative.

• Answer incoming service requests from all business units.

• Generate and dispatch work orders.

• Handle and follow up with customer inquiries and complaints.

• Update MAXIMO customer service database and spreadsheets.

• Retrieve all after-hour work order requests from voicemail.

• Run, review and distribute various weekly and monthly reports.

• Assist with training of new hires and temporary employees.

• Provided end-user training to sub-groups of users; Total number of users trained was 600

• Created training materials and documentations for end-users

• Distributed training materials to all users

• Planned and executed class hands-on training as well as web training for end-users.

• Testing samples of Pharmaceutical nature from different clients for verification

• Testing in-process samples and final product samples

• Detail and knowledge in Quality Control, Company policies, and FDA rules and regulations

• Proven and motivated Quality Control, in a Pharmaceutical and Chemical environment

Education.

• University of South Africa Bachelor of Science Accounting. B.Acc.Sci.

ACCESS MANAGER FOR ENTERPRISE SINGLE SIGN-ON, AGENT BUILDER, APPLICATION DEPENDENCY DISCOVERY

MANAGER, ASSET MANAGEMENT FOR IT, BUSINESS SERVICE MANAGER, CHANGE AND CONFIGURATION MANAGEMENT

DATABASE, COMMON REPORTING, COMPOSITE APPLICATION MANAGER FOR APPLICATION DIAGNOSTICS, COMPOSITE

APPLICATION MANAGER FOR APPLICATIONS, COMPOSITE APPLICATION MANAGER FOR J2EE, COMPOSITE APPLICATION

MANAGER FOR RESPONSE TIME, COMPOSITE APPLICATION MANAGER FOR RESPONSE TIME TRACKING, COMPOSITE

APPLICATION MANAGER FOR SOA, COMPOSITE APPLICATION MANAGER FOR TRANSACTIONS, COMPOSITE APPLICATION

MANAGER FOR WEB RESOURCES, COMPOSITE APPLICATION MANAGER FOR WEBSPHERE, ENDPOINT MANAGER,

LICENSE METRIC TOOL, MANAGEMENT FRAMEWORK, MAXIMO ASSET MANAGEMENT, MAXIMO MOBILE ASSET MANAGER,

MAXIMO SPACIAL ASSET MANAGEMENT, MONITORING, NETCOOL/IMPACT, NETCOOL/OMNIBUS, NETCOOL

PERFORMANCE MANAGER, NETCOOL PERFORMANCE MANAGER, NETCOOL PERFORMANCE MANAGER FOR WIRELESS,

NETCOOL/PROVISO, NETCOOL SERVICE QUALITY MANAGER, NETWORK MANAGER, OMEGAMON XE FOR IMS ON Z/OS,

OMEGAMON XE FOR MESSAGING FOR DISTRIBUTED SYSTEMS, OMEGAMON XE FOR MESSAGING FOR Z/OS,

OMEGAMON XE ON Z/OS, PROVISIONING MANAGER, PROVISIONING MANAGER FOR OS DEPLOYMENT, SECURITY KEY

LIFECYCLE MANAGER FOR Z/OS, SECURITY NETWORK INTRUSION PREVENTION SYSTEM, SECURITY SITEPROTECTOR

SYSTEM, SERVICE AUTOMATION MANAGER, SERVICE REQUEST MANAGER, SOFTWARE KNOWLEDGE BASE TOOLKIT,

STORAGE MANAGER, STORAGE MANAGER, STORAGE MANAGER FASTBACK, SYSTEM AUTOMATION FOR

MULTIPLATFORMS, WORKLOAD SCHEDULER, WORKLOAD SCHEDULER FOR APPLICATIONS, WORKLOAD SCHEDULER

FOR Z/OS,MAXIMO, IBM, TIVOLI, JAVA, PYTHON, JYTHON, SCRIPTING, JAVA CLASS, IMPLEMENTATION, WEBLOGICORACLE,

WEBSPHERE, TSRM, TPAE, SERVICE REQUEST, BIRT, ECLIPSE, ACTUATE, REPORTING, DB2 MIDDLEWARE, ORACLE

FUSION, DATA INTEGRATION, DATA MIGRATION, ITIL, TAMIT, ORACLE CERTIFICATION, MAXIMO MODULES, MAXIMO

APPLICATION, MAXIMO TRAINING, MEA, MIF, CCMDB, DATA LOADING, SQL TOOLS, MS OFFICE EXCEL, WORD, PROJECT,

MS CRM,MAXIMO SPATIAL, ORACLE EBS,PROJECT,COSTING, PURCHASING, CC&B, IMPLEMENTING IBM MAXIMO ASSET

MANAGEMENT, GIS INTEGRATION, SAP INTEGRATION, MAXIMO,ERP SYSTEM, UPGRADE,DATA LOADING,MAXIMO

CMMS/EAM/TSRM MEA/MIF; MAXIMO AUTOMATION SCRIPTING,JYTHON, MP2 CMMS, SQL REPORT WRITER; ACTION

TECHNOLOGIES METRO, EBRM2000 AND COORDINATOR, WEB-ENABLED PROCESS AUTOMATION, AND COLLABORATION

SOFTWARE, FILENET, ADOBE ACROBAT, AFTER EFFECTS, ILLUSTRATOR, PAGEMAKER, PHOTOSHOP,VISUAL CAFE,

ASYMETRIX TOOLBOOK, AUTOCAD, BORLAND DEPHI, BORLAND JBUILDER, BORLAND C++, HOMESITE, COLDFUSION -

ADVANCED, CRYSTAL REPORTS - ADVANCED, DEMOSHIELD, DRUMBEAT, FRONTPAGE, HOTMETAL PRO, INSTALLSHIELD,

LOTUS NOTES, MACROMEDIA ULTRADEV 4, MX STUDIO, COLDFUSION, FLASH, FREEHAND, DREAMWEAVER, FIREHAND,

MICROSOFT ACCESS, EXCEL, IIS, OFFICE DEVELOPMENT, POWERPOINT, PROJECT, SITE SERVER, TRANSACTION

SERVER, VISUAL BASIC, VISUAL INTERDEV, C++, INTERNET INFORMATION SERVER, NETOBJECTS FUSION, CENTURA

GUPTA SQL WINDOWS, ORACLE FORMS, ORACLE REPORTING, ORACLE DEVELOPER 2000, POWERBUILDER, QUARK

XPRESS, RATIONAL ROSE, VISIO, CODEWRIGHT, ULTRA-EDIT32, POSER(PALM), POCKETMIRROR(PALM), AVANTGO,

CASL(PALM), WAP, UNIX SOLARIS VERSION 8, VI EDITOR, .JSP, JAVA, J2EE, MINDJET MINDMANAGER LANGUAGES: C,

COBOL, C++, FORTRAN, ORACLE PL/SQL, PASCAL, PERL, POWERBUILDER, SQL, PL/SQL, VISUAL BASIC, VBA, VBSCRIPT,

HTML, DHTML, XML, JAVA, JAVASCRIPT, JAVA SERVER PAGES, COLDFUSION, ACTIVE SERVER PAGES, PALM OS, METRO

MARKUP LANGUAGE DATABASES: ACCESS, VISUAL FOXPRO, GUPTA SQLBASE, INFORMIX, MICROSOFT ACCESS,

MICROSOFT SQL SERVER, ODBC, ORACLE, DBASE, PARADOX, SQLBASE, SYBASE, HANDDBASE(PALM)

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