lee baggett

***** ********* *****, ****** ******, california,92557

951-***-****

951-***-****

ablu5s@r.postjobfree.com

Information technology professional with expertise in systems analysis, programming, and security

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Experienced problem solver, identifying immediate issues and implementing long-term solutions.

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Excellent written and verbal communication skills including public speaking

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Leader with emphasis on team empowerment through training, evaluation and qualification

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May 1994 – December 2009 Verizon Wireless Irvine, California

Team Leader, Computer Operations. Managed day-to-day operation and monitoring of a nationwide enterprise

data system. Analyzed and resolved software and hardware issues. Wrote guidelines and developed tools to

streamline and standardize procedures; initiated and implemented programs to automate manual tasks. Delivered

custom solutions to meet corporate and departmental goals and requirements. Provided third-tier technical support

for internal and external customers. Selected as a key member of Disaster Recovery Team to restore the complete

environment at an off-site location, insuring business continuity. Consistently exceeded time and performance goals.

September 1990 – May 1994 Johnson Controls World Services March Air Force Base, CA

Computer Specialist. In support of the U.S. Customs Service Air Interdiction Program, monitored and maintained

a multi-platform national network; analyzed and resolved system issues. Designed and implemented hardware and

software solutions to meet customer requirements and corporate goals. Wrote user guides, operational procedures

and training plans. Configured and maintained a large technical library and reference database.

July 1990 – September 1990 Lockheed Missiles and Space Vandenberg Air Force Base, CA

Systems Analyst. Designed, installed and certified a physical security program for Titan IV space launch

complexes. Provided technical documentation, user support, and training.

January 1987 – June 19940 U.S. Air Force March Air Force Base, CA

Base Communication Center Supervisor. Managed operation of a secure, high-traffic Defense Data Network

station. Trained, counseled and evaluated personnel; planned and scheduled work assignments.

Technical Experience

Software: Windows, UNIX, HTML, Java, PHP, SQL, Oracle, IBM (Lotus) Notes, OpenVMS, DG Eclipse, Oracle,

OS and batch scripting

Hardware: PCs, Phablets, Smartphones, Sun, IBM, HP, DEC, Data General

Education

Associate of Applied Science, Communications and Computer Technology, Community College of the Air Force.

Engaged in ongoing training to stay current with evolving and emergent technology

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