**** *** ****** **

Lakeside Ca.,*****

James A. Williams

Home Phone:619-***-****

abltye@r.postjobfree.com

Objective:

Continuation of improving and adding to skill sets pertaining to IT

Industry Experience

Over ten years of information technology (IT) experience implementing

comprehensive Computer Support for both the private sector as well as for the

federal government. Has implemented means that informed customers a technician

has looked at issues reported via thick stock contact cards. Has lead a team of

five plus technicians in field service. Also has lead a team of five plus

technicians in taking inventory, implementing NT to a 3.0 network as well as

leading a software install team working a new, never before used, site specific

program. Has held a position equivalent to a GS-11 at an Air base in Korea for

a procurement group as a Systems administrator. Served as a deployment lead of

five plus technicians for the PACAF region. Served as the lead Systems

administrator for a procurement group at the Washington DC Naval Yard as well

as serving as the classified systems point of contact for the State Department

at one of their Annex locations

Detailed Experience

October 2013 – May 2014 Manpower/Kilderkin Group/Cask Camp Pendleton, CA Help Desk Specialist

Provide software and hardware support to the United States Marine Corp

. Support includes troubleshooting, problem solving, and Help Desk customer relations

. Provide Support for Classified as well as un-classified Systems

. Troubleshooting, problem solving, and Help Desk customer relations

. Walk users through diagnostic procedures over the phone to determine source

of error

. Use Active Directory to confirm and modify user accounts

. Use the Microsoft remote assistance tools to access Customer systems to troubleshoot and or correct issues using an

administrative account

. Log and track calls using Remedy database

July 2008-July2013 SAIC San Diego, Ca. Systems Analyst

Provide continuous global distance support to the Joint Services meteorology

and oceanography communities for systems and tactical applications.

. Troubleshoot & resolve supported systems and software.

. Walk users through diagnostic procedures over the phone to determine source

of error.

. Log and track calls using Remedy database.

October 2004-July 2008 SAIC Mclean, Va. Help Desk Specialist Lead

.Provide software and hardware support on a sub-contract with Lockheed martin

for the air force in the National Capital Region. This includes but not limited

to: Install, troubleshoot, service, and repair desktop and laptop workstations.

.Provide hardware and software support for networked scanners and printers

.Provide hardware and software support for all computers and their peripheral

devices.

.Track work assignments using Remedy Trouble ticket tracking software

April 2003-August 2003 Perot Government Solutions Osan AFB, Korea Systems Administrator

.Provide software and hardware support on a contract with Osan Airbase as a

GS-11 equivalent in a military Accounting and finance environment

.Support included desktop installs, Software installs, updating Air force

procurement data bases, add and remove profiles from active directory, add and

remove exchange server profiles, over seeing and granting access to Air Force

Financial Databases

.Implemented a paperless Document procedure using Air Force Software known as

Depcon.

.Implemented trouble Ticket storage and tracking.

.Implemented Customer Contact Cards.

February 2003-April 2003 Computers Universal, Inc Osan AFB, Korea Systems Administrator/Deployment Lead

.Acted as a Deployment Lead for Dell on the Pacific Air Force (PACAF)

Computer Migration Project.

.Provided temporary support on a month to month contract at various locations

in the PACAF region

.Duties included the use of a new software application created for the PACAF

project to capture data and settings from the customers computer and placing

the information on the new system.

July 2002-September 2002 SYTEL, INC. Naval Yard, Washington D.C Lead Systems Administrator

.Provided software and database support on a temporary contract for the Navy

Yard at Naval Sea Systems Command.

.As the Lead Systems Administrator in procurement environment

responsibilities included, desktop installs, contract corrections and changes,

database updates, transmitting contracts, inputting new procurement vendors and

contacts.

April 2000-July 2002 Getronics Government Solutions Mclean, Va, Systems/LAN Administrator

.After one year as a Field Technician within the company, was transferred to

the State Department to provide hardware and software support as a systems

administrator in a SEAT environment.

.Support included Classified Systems as well as /un-classified

.Support included, but not limited to, hardware and software installations,

troubleshooting, problem solving, and Help Desk customer relations

.Provided support in a LAN and Intranet environment as a LAN administrator,

where duties included account creation and modification within active directory

.Image systems on Class and un-class equipment

.Join systems to the proper domains.

.Provided support for stand-alone Internet stations known as RIA net

.Took the responsibility for system setups and upgrades as a Project Lead

.Served as an aid to the Director of State Gen. Williams, by providing and

running systems for use in Department of State and Senate Staff meetings

April 1999-April 2000 Getronics Government Solutions Mclean, Va. Lead Field Technician

.Started with company as a field service technician

.As a Field Technician worked on various types of Dell equipment, including

servers, laptops, desktops and workstations

.Within six months promoted to Lead Field Technician

.As lead technician, was tasked to inventory all incoming/outgoing parts,

organize new trouble tickets with corresponding computer parts received and the

disbursement of set tickets and parts to all field service

technicians/representatives

October 1998-March 1999 Applied Management Systems Rockville, MD

Computer Hardware Technician

.As a member of the Microcomputer Services Division (MSD) PC Survey

Team, conducted inventory of all hardware and software for each computer at the

Nuclear Regulatory Commission (NRC).

.Upgraded Operating System from Win3.1 to WinNT 4.0

.Installed system upgrades such as RAM and Hard Disc Drives

.Was member of the Star Fire installation team

.Was member of Novell Intranet installation team where the task was set to

move user accounts from server based LAN to tree based LAN

March 1993-March 1997 US Navy Sasebo, Japan U.S. Navy Gunners Mate

.Maintained ship security, weapons, and small arms.

.Conducted troubleshooting of all equipment.

Conducted proper military etiquette.

.Acted as a United States liaison while in foreign countries

Hardware Experience

.IBM compatible PC such as Dell and HP Workstations,

Laptops, Desktops and Servers

.Mother/System board replacement

.system memory installs

.Liquid Crystal Displays (LCDs)

.Hard Drives

.Zip Drives

.Tape Backup Units (TBUs)

.CD ROMs/Writers

.Keyboards

.Network Interface Cards (NIC ¦s)

Internal as well as External modems

.Sound Cards

.HP and Epson Printers

.Sharp Network Scanners

.VTC (Video Tele Conference)

Software Experience

.MS Office 95-2000

.Adobe Acrobat

.View Finder

.Infoconnect

.Infoforms

.Travel Manager

.Cable Express

.IPAC

.CDS

.DCMS

.Depcon

.SMAS

.Vantage (Trouble ticket tracking and Generation)

.Remedy (trouble ticket tracking and generation)

.Windows 3.1

.Win95

.Win2000

.WinNT

.XP

.Win2003

Certifications

.DCSE (Dell Certified Systems Expert)

.Air Force Work Group Manager

.Air Force Systems Administrator

.A+ Hardware

.Security +

Clearance

.SECRET

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