DORIAN SIMMONS

Compton, CA ( Mobile: 562-***-**** ( E-mail: abltoj@r.postjobfree.com

QUALIFICATIONS:

. Good interpersonal phone and listening skills

. Strong computer hardware skills

. 3 years of customer Service/Tech Support/Help Desk

. Ability to communicate effectively

. Optimistic, goal oriented and achiever, completed technical program as

a full-time student while working

. Excellent user incident report taking and logging into customer

database

. Ability to isolate technical difficulties in a timely manner

. Understand Service Level Agreement and escalation procedures

. Good interdepartmental networking & troubleshooting skills for complex

technical problem resolution

. 3 years of good remote desktop assistance and Microsoft Office support

for remote users

TECHNICAL SKILLS:

. 3 years Windows Remote Desktop and Remote Assistance, Teamviewer,

LogMe-in, VNC

. 3 years Windows Deployment

. 1 year Server 2003/2008, Active Directory, Group Policies

. 10 years Windows XP, Vista, 7 Troubleshooting, Migration, imaging and

Configuration

. 3 years supporting users using virtualization with Virtual Box, and

Virtual PC

. 3 years guiding and supporting for troubleshooting internet

connectivity, home routers and modem configuration, and PC-firewalls

. 3 years MS Office 2007, 2010

EDUCATION:

UEI College, Huntington Park, CA 2011-

2012

Computer Repair Technician

A + COMP TIA CERTIFED 2013

Long Beach City College, Long Beach CA

2006 - 2008

Associates Degree/Computer Science

Lakewood High School, Lakewood, CA

1989 - 1993

WORK EXPERIENCE:

The Computer Merchant Supporting Zurich, Los Angeles, CA

12/2013 - 12/2014

Computer Refresh Technician

. Receive new computers from a loading dock

. Transfer data from one computer to another

. Train users on how to use new computer and hardware

. Ship old computers back to the main warehouse

F2Onsite, Signal Hill, CA

7/2013 - 12/2013

Field Technician

. Travel to a customer's place of business to repair desktops and

laptops

. Ship and receive old and new computer parts

Tatung Co, Carson, CA 8/2012 - 7/2013

Computer Technician

. Inspect, troubleshoot, repair and test HP desktops and laptops

MYPC Repair, Huntington Park, CA 10/2009 -

11/2012

Desktop Support Technician

. Providing customer support for installing applications and peripheral

devices

. Removing viruses, hardware and software upgrades, data recovery and

data transfer

. Hardware and software upgrades, updates, and service pack installation

. Desktop and Laptop hardware replacement and repair

. Providing customer support over the phone for troubleshooting various

computer issues

. Install, support, and maintained small wired/wireless networks and

routers and switches

. Install client operating systems and provides pro-active PC

maintenance

. Handled Lotus Notes TICKETING system

. Made outbound/incoming calls

. Answer customers questions regarding their systems

VONS Supermarket, Gardena, CA 4/2007 -

10/2009

Meat Clerk

. Assisted the customers in providing productive advice to customers on

selections.

. Managed to clean and sanitizes all Full-Service Meat & Seafood cases.

. Managed to accurately weigh and label meat products.

. Ensured that proper temperatures are being maintained.

MACY'S

5/2005 - 3/2007

Sales Rep

. Assisted customers in giving various advice on clothes selections

. Ran cash register

. Assisted customers in giving advice on furniture selections

Contact this candidate