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Customer Service Manager

Location:
Jacksonville, FL, 32226
Posted:
August 23, 2010

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Resume:

Jorge Franco

***** **** ***** ***** ****

Jacksonville, FL 32226

Home: 904-***-**** or 786-***-****

E-mail: ablt51@r.postjobfree.com

OBJECTIVE Seeking a great opportunity to work with a reputable company.

EXPERIENCE Pan American Delivery Services, Inc.

Hialeah, FL 2003 to Present

Transportation Manager

Direct activities related to dispatching, routing, and

tracking. Monitored inventory

and receiving. Plan, organize and manage the work staff to

ensure that the work is accomplished in a manner consistent

with organizational requirements. Direct investigations to

verify and resolve customer or shipper complaints.

Implement schedule and policy changes. Direct activities of

staff performing repairs and maintenance to equipment,

vehicles, and facility.

Coral Gables Cab Company,

Coral Gables, FL 2007 to Present

Dispatcher/Driver

Providing courteous customer service while receiving a high

volume of incoming calls from customers needing a for-hire

transportation service. Complete responsibility of

coordinating and efficiently dispatching a fleet of 30 for-

hire vehicles to service calls within ten minutes max from

the time call was accepted. Also record keeping of all

drivers manifest on a daily basis. Scheduling with vendors

maintenance and repairs to fleet vehicles

National Trailer Storage/A Division of TIP

Miami, Fl 2000 to 2003

Branch Operations Manager

Primary responsibility was to organize and focus the

activities of the branch. Working with vendors and

suppliers toward achieving optimal fleet preparedness in

order to provide the best possible storage or local cartage

units to our customers also minimizing branch expenses and

ensuring timely and accurate completion of branch

operational functions. Overseeing authorized vendors

perform preventative maintenance and repairs to damaged

units as needed and annual FHWA certification at branch

location or physical location of unit with authorization

from customer. Coordinating pickup and delivery time and

locations of units on lease with our transportation

vendors.

EDUCATION South Miami Senior High School 1998

SKILLS Bilingual Spanish/English and computer literate.

REFERENCES Ileana Ruano Pan American Delivery Service, Inc. (305)223-

9734

Brasillo Machado Gillian & Gillian, LLC (786)344- 2727



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