Shobha Ramkrishnan
**** **** *** ********* ** ***86
408-***-****, ablt4j@r.postjobfree.com
[pic]
Objective: Project or Program Manager role in a global high tech
organization.
Education
Santa Clara University, Leavey School of Business
Santa Clara, CA
Master of Business Administration June
2010
Concentrations in Marketing Management and Managing Technology and
Innovations.
Featured course projects -
. Marketing plan including social marketing for a small business and
for high tech product in a technology company
. Corporate strategy for a public limited company with varied product
lines
. Brand Audit for a medical appliance company
University of Bombay (Mumbai) Mumbai India
Bachelor of Accounting
National Institute of Industrial Engineering (NITIE) Mumbai,
India
Post Graduate Diploma in Computer Applications
Experience
Applied Materials (September 2001 - Present)
Project Lead
Project Management
Consolidated Applied Material's numerous data warehouses and complex
landscape which consists of combinations of custom home grown apps in
Oracle and SAP BI environment. Leading effort to study available tools in
the market and suggest a comprehensive Enterprise Data Warehouse (EDW)
Strategy. Source for data warehouse includes SAP, Oracle Manufacturing, I2,
Peoplesoft, and numerous silo databases and applications.
. Involved in forefront of Business Transformation initiative to
implement a singe ERP. Project coordinator for SRM application and for
implementing BI in SAP. Converted multiple data warehouses in Applied
Materials into SAP BI as part of this initiative.
. Replace I2 Supplier Analytics tool (I2 SRM) in SAP BI and making the
tool a Global Supplier Analytics Solution that caters to all business
groups and regions, study their analytics KPI and consolidate them
from a single source.
. Lead multiple corporate initiatives for cost cutting and applications
consolidation as initiative in Application Retirement project. Project
involves assessing the current landscape of Applied Materials and
working with application domains and business to design the future
landscape to migrate, consolidate and retire applications, servers and
databases and moving some systems towards a SAAS model.
. Created technical white papers, best standards and practices,
Functional and BRD docs; recognized as technical expert among peers in
department and upper management
Teamwork/Leadership
. Lead support team of 17 people for SAP BI to analyze issues and
resolve them
. Expert Lead for multiple corporate Data Warehouses at Applied
Materials, recognized as a Data Analytic and architecture with wide
exposure to STAR and Snowflake schemas and dimensional modeling.
Expanded the current warehouse functionality and directed an
initiative to re-architect data warehouse resulting in 65% reduction
of data load timings, increased customer satisfaction and ability to
track business conditions with almost real time visibility.
. Work as focal contact role for customers and was involved in extensive
coordination within IT department and cross functional units and
business.
. Worked as Production Support Lead for multiple ERP application,
Established and monitored Service Level Agreement (SLA) model to
enhance customer satisfaction and provide baseline for continual
improvement. Increased service levels by over 30%. Roles includes
extensive coordination with management, customers, production support
resources offshore and onsite, analysis of any enhancements, trouble
shooting.
. Directed an initiative to transition 75% of support and operational
activities offshore. Implemented Offshore Support Model, resulting in
cost reductions of greater than 40%.Played pivotal role on working
with multiple vendors and finalizing and tracking Key Performance
Indicators (KPIs).
. Led projects with varied teams from SAP, Deloitte, i2, Accenture and
offshore vendors for multiple projects across Applied Project.
Fortuna Technologies: (a consulting company)
Aug 1997 - Aug 2001
Consultant: Pacific Bell Directory (Sept 1998 to Mar 2001)
. Studied, developed and implemented a better solution to support
application that dealt with directory issue, headings, campaigns and
publication of Pacific Bell Directory for publication of white and
yellow pages in California and Nevada.
. Study, development, process improvement and trouble shooting of core
application that d
. Upgraded the existing system application from Oracle 6.0 to Oracle 7.3
and Developer 2000.
. Took a lead role in Y2K (Year 2000) project
Consultant: Quintiles BRI (Nov 1997 to Sep 1998)
. Worked on Medical Clinical Trial Study (National Cooperative Growth
Study for Genetech).
. Involved in developing software for conducting and analyzing clinical
trials in growth track hormonal treatment.