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Customer Service Technician

Location:
Atlanta, GA
Posted:
January 23, 2015

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Resume:

Joshua Kemper

**** **** ****** **** ***

Powder Springs, GA 30127

678-***-****

ablsup@r.postjobfree.com

OBJECTIVE

Exceed any and all expectations that may be expected of me and prove that I

am a loyal, trustworthy, and hard-working individual.

EXPERIENCE

System Administrator/IT Technician-MorphoTrust

Atlanta, GA - Atlanta Passport Agency

11-01-2013-Present

. Oversee and Monitor Server room (24 hour on-call)

. Network Administration

-Add Users/Assign their permissions

-Maintain Network security

-Administer Network services (NFS, Email, etc

-Troubleshoot network problems

-Use VMWare to administer the virtual servers

. Maintain and Upgrade any hardware or software services to the network

-Send software patches after hours.

-Replace servers that are no longer functioning.

. Maintain Toppan Printers

-Daily, Weekly, and Monthly preventative and remedial maintenance.

-Troubleshoot and fix any and all mechanical and electrical issues

within the printers.

. Maintain IBML Scanner

-Daily, Weekly, and Monthly preventative and remedial maintenance.

-Troubleshoot and fix any and all mechanical and electrical issues

within the scanner.

. Maintain any other IT technology in the building

-PC's

-Network Printers

-Intermec

-Craden

-Epson Receipt Printers

-ID-Card Readers

-UPS

-Flatbed Scanners

-Rochford Thompson Passport Readers

-Digital Senders

. Do all paperwork associated with hardware and software maintenance and

repair

Network Administration/Asset Recovery/IT Technician-IMS Electronics

Decatur, GA

01/01/2013-11/01/2013

. Monitor and fix any network issues

. Trouble-shoot and determine if the computer is fit for resale or must

be sent to scrap

. Extract and wipe hard drives to ensure all information on hard drive

no longer exists

. Work on special projects when we get in large shipments of special

products such as Projectors/Printers/Tablets/Smart phones/etc

Electronics Technician-Regency Technology

Austell, GA

01/01/201*-**-**-****

. Trouble-shoot and fix electronic devices for resale

. Devices include Computers, Servers

. Laptop computers, Netbooks, Tablets

. Televisions(Brands include: LG, Sony, Samsung, etc)

. E-books, Blue-Ray players, DVD players

. Receivers, Routers, MP3 players

. Home theatre systems, Car audio equipment

. Smart phones, Headphones, Bluetooth devices

I was promoted to lead technician four months before I left to

work for IMS Electronics.

Pharmacy Tech-Walgreens

10/01/2011 to 11/2013

Fayetteville, GA

. Fill prescriptions

. Customer service

. I also work in the photo department

Truck loader- Fed-Ex

07/01/2009-09/30/2011

Marietta, GA

. Loaded and unloaded trailers

Education

East Coweta High School- G.E.D

2004-2006

Chattahoochee Technical College 2011-2012

-Network Specialist/Computer Science

Other Experience

. Linux operating systems including

-Fedora

-Ubuntu

-CentOS

-RedHat

-Oracle

-Mint

. Microsoft Operating systems including

-Windows 8.1

-Windows 7

-Windows Vista

-Windows XP

-Windows ME

-Windows 2000

. Cisco and Networking experience including

-Routers and switches

. VMware and virtual computing

CERTIFICATIONS

. CompTIA A+ Certified 2013

. CompTIA Network+ Certified

2013

. CompTIA Security+ Certified 2013

REFERENCES

Christian Carmichael- 706-***-****

Richard Olsen- 678-***-****

Moneke Facey- 404-***-****



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