PAUL ARMSTRONG

**** **** ****

Rosewood CA, *****

Phone 323-***-****

Email: ablrg1@r.postjobfree.com

Objective

To obtain a position as a Computer Technician in a department utilizing

software troubleshooting and hardware installations skills to maximize the

overall efficiency of the company and to be an asset to my department.

Skills:

* Highly skilled in installing, repairing and troubleshooting computer

hardware and peripherals

* Well versed installing windows, software, applications, antivirus, and

patches

* Extensive experience in backup and image management software

* Demonstrated expertise in Microsoft Windows XP, 2000, 7, and 8

* Proficient in desktop support troubleshooting, Helpdesk, Remote Help

and break-fix

* Outstanding communication skills to relate with team members and

support workers

* Strong attention to detail

* Proven record of managing time and priorities effectively

* Ability to work without supervision

* Good organizational skills

* Excellent analytical and problem solving skills

Certificates:

Dell Certifications: Foundation 2009 Portables, Basic Wireless Technology,

Dell ESD

HP Certifications: Accredited Platform Specialist

Wells Fargo (gold level support)

Work Experience:

Peaksystems: Los Angeles, CA. 5/2009-

present

Lead IT/Project Support/Customer Servic

. UBS RTSL, Wells Fargo (gold level support) WBS, Dell/Target Project,

HP-JPMC, AIG

. Day one support and training end users on the new software upgrades

. Printers support, PC Support, Microsoft products /software updates

. Windows Security updates, Backup PC to PC Transfer, wired / Wireless

Network HW/SW upgrades, deploy new PCs, break fix, desk side support,

phone support

Bailey's Investments: Los Angeles, CA.

5/2009-present

Lead IT/Project Support/Customer Service

. Help desk, end user support and training on upgraded devices

. Printers support, PC Support, Microsoft products Windows Security updates

. Windows Security updates, Backup PC to PC Transfer, wired / Wireless

Network HW/SW upgrades, deploy new PCs, break fix, desk side support,

phone support

. Virtual help desk, remote services, Virus - Spyware removal

Laptop Rescue: Culver City, CA.

10/2007-5/2009

Adv. Computer Repair Tech.

. Repair Mac & PC at mainboard level

. Back-up user data, hardware upgrades, install software

. Setup network connection wired and wireless, assist techs and trained new

techs

. Installing hardware and software systems

. Troubleshooting a variety of computer issues

. Offering technical support onsite or via telephone or email

Challengers Boys & Girls Club: Los Angeles, CA.

6/2002 -10/2007

Arts & Crafts Coordinator

. Work with large and small groups of Children from the age of 6 to 19

years, teaching many different craft skills, social skills, and tutored

them in all subjects

. Web design, video editing, built video dump box server editing station

. Trained children and parents on basic and advance computer operation

Verizon: Irvine, CA.

1/2001-6/2002

Installation Cable Tech.

. Test and turn-up Alcatel 1000, 7300 and installation complete with

troubleshooting.

. Striker test for continuity and connectivity, replaced bad circuits.

. Installed cat5 cables from rack to mainframes using 4 rack systems.

. Amphenol connectors striping and color coding.

. Connected splitter cards to DSL

. Assisted in preparing, maintaining, and upholding procedures for logging,

reporting, and statistically monitoring pc performance

.

Consultant: Los Angeles County, CA.

11/1999-Present Microcomputer Specialist

. Build and design computer for home user and all HW/ SW upgrades.

. Trained new end user on Software (Microsoft software, Microsoft Operating

systems) and the correct way to use the PC.

. Built and design small office network and act as a helpdesk for my

clients.

. Offering technical support on0site or via telephone or email

. Developed and design an Asset Tracking, Ticketing system also maintained

inventory, warranty and tape backups (Arch serve)

Northrop Grumman: El Segundo, CA.

1/1998-11/1999

Computer Technician

. Configuration Specialist/ Roll out:

. End user phone support, Configure PCs, set up mainframe clients

. Performed software changes, upgrades and documentation by customer

requests

. Software development, changes, and upgrades

. Completed all software upgrades and needed documentation within a

schedule time

Honda: Torrance, CA.

4/1997-11/1997

Computer Technician

. Windows Xp Roll out:

. End user phone support

. Helped user with new Software

. Software / Hardware upgrades

. Completed all software upgrades within a schedule time

Education and Training

. DeVry Institute of Technology

. U.S. Army Equal Opportunity Representative

. U.S. Army Conflict Resolution course

. U.S. Army Civilian on The Battle Field course (Media Spec.)

Language I speak other than English :

German

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