Customer Service Technician
Resume:
Wendy Constanza
Morton Grove, IL 60053
Email *********@*****.***
Work Experience:
*/**** - ******* ******** ************ Specialist / Certified
Pharmacy Technician
Omnicare Long Term Care Pharmacy
Des Plaines, IL
. Monitor CIC and operations queues for rejected claims requiring
intervention.
. Make appropriate interventions to obtain Prior Authorization (PA) as
appropriate.
. Utilize reject report assigned to the CIC to prioritize work.
. Troubleshoot failed faxes and call prescriber/facilities to obtain
clinical information.
. Work with Pharmacist to initiate requests for therapy changes based on
formulary coverage.
2/2009 - 2/2010 Oncology Pharmacy Service Representative / Pharmacy
Technician
Caremark Specialty Pharmacy
Mt. Prospect, IL
. Answered phones, processed orders in CATS system, requested
prescriptions or prior authorizations from doctor's offices.
. Kept patients compliant with their therapy by placing outbound calls
and scheduled next refill.
. Responsible for follow up assessments using Novartis manufacturer
program database.
. Discussed co pay information with patients prior to shipping
medication.
. Obtained and recorded clinical and demographic patient information,
reported ADR occurrences and forwarded to a pharmacist.
9/2008- 1/2009 Pharmacy Technician
Caremark thru Aerotek
Mt. Prospect, IL
. Answered phones and took requests for new or refill prescriptions from
doctor's offices.
. Made sure medications were shipped to patient's homes in a timely
manner, and customer service.
. Verified dosing using Pega program.
3/2006 - 5/2008 Lead Pharmacy Technician
CVS Pharmacy
Niles, IL
. Responsible for answering phones, speaking with doctors, nurses,
insurance companies, and assisting patients with OTC medications.
. Performed duties involving the cash register, money handling and
customer service.
. Responsible for paper work, invoices, and filing.
. Entered and filled prescriptions.
. Verified insurance claims.
. Responsible for scheduling, ordering, and problem solving for the
pharmacy staff.
Wendy Constanza Page 2
8/2003 - 3/2006 Pharmacy Technician
Dominick's Finer Foods
Glenview, IL
. Performed duties involving the cash register, money handling and
customer service.
. Responsible for answering phones, speaking with physicians, nurses,
insurance companies, and customers.
. Entered and filled prescriptions as well as mixing compounds.
. Performed USF returns, inventory and stocked shelves.
7/1999 - 3/2000 Pharmacy Technician/Receptionist / Manager assistant
Dally's Naturist Clinic
Chicago, IL
. Responsible for consulting patients on numerous different needs.
. In charge of scheduling all patient appointments.
. Responsible for dispensing medicine and mixing different herbs.
. Responsible for employee's payroll.
Education
8/1999 - 5/2000 Triton College River Grove, IL
Some College Coursework Completed in Computer information systems.
6/1996 - 6/1999 Foreman High School Chicago, IL
Diploma obtained
Skills
. Good Computer skills.
. Strong ability to learn new concepts quickly.
. Good communication & organization skills.
. Knowledge of medical terminology.
. Knowledge of ICD9 codes.
. Excellent problem solving skills.
. Ability to work cooperatively.
Languages
English Fluent - Full Knowledge
Spanish Fluent - Full Knowledge
References Available Upon Request
Contact this candidate