ANTHONY MCLEOD

* ***** ***** #2-617-***-****

East Cambridge, MA 02141 ablqfy@r.postjobfree.com

In response to the advertised position: Computer Operator / Data Center

Operator (Sun-Mon-Tue-Wed)

Qualifications

The following points demonstrate why I am an ideal candidate for the

Computer Operator/Data Center Technician Positions. When you review

my resume, you'll find that my background includes Certifications in

Linux/Unix and Certifications in Network Technology and

Administrations and Professional experiences.

V Set up user accounts and profiles to protect Network Integrity and

Security.

V LAN Operating Systems: Windows NT 4.0, 2000, 2003 Server, Novell

Network Administration NetWare 5.0/5.1

V UNIX Operating Systems, HP-UX, Solaris, AIX, Setup and Administer a

UNIX Systems

V Knowledge of latest version of Network Operating Systems (NOS)

includes Linux, Solaris, and Microsoft.

V Set up user accounts and profiles to protect Network Integrity and

Security.

V UNIX Operating Systems, HP-UX, Solaris, AIX, Setup and Administer a

UNIX Systems

V Knowledge of latest version of Network Operating Systems (NOS)

includes Linux, Solaris, and Microsoft and Set up and configures a

Network.

V Knowledge of Install, configure and test workstation hardware

include Video Cards, Modems, NICs, Hard drives, Sound cards, Tape

drives, and other removable media.

EDUCATION AND Training

Bunker Hill Community College Network Technology & Administration 12/10

Learning tree international Certification LINUX/UNIX, 5/07

IBM TECHNICAL TRAINING

Certification Solaris 1 & AIX UNIX, 3/03

Midrange consulting Inc. Certification AS/400 Operations & Query400,

5/94

Career Experience

Harvard University - Cambridge, MA

Data Center Operations

2007 - Present

. Data Center provides enterprise-wide monitoring, backup, and

automation/scheduling applications with OpenView, Legato,

Remedy, and TWS

. Overseeing daily operations and uptime of 2000+ Harvard UIT and

customer servers

. Monitors and escalates issues involving all customer databases

and applications

. Oversees and provides Tier 1-11 support for all automation,

batch, and backup processes for customers using TWS(Maestro) and

Legato Networkers and escalates issues per documentation as

appropriate, Unix, Linux, NT, and Open Systems

. Monitors and alerts on troubles with the raised floor data

center physical environment

. Ensures that all systems and databases are online and available

prior you required defined times

. Responds to calls to all HUIT Support Lines during off-hours

. Support key phases of server provisioning and deprovisioning and

assists with all new equipment installs and server racking,

including network cabling and port assignments

. Provide remote hands services for customers who have equipment

installed at Harvard, acts as sole onsite (on campus) HUIT

presence during off-hours and Holidays

. Responds to facility alerts and helps ensure uptime of the Data

Center room, responsible for ensuring physical security policies

for the data Center are met.

. Provides training for other operations staff on new policies and

procedures,

. Responsible for support for all automation, batch, and backup

for customer using TWS/Maestro and legato Net Worker 7.3 and

escalates issues per documentation as appropriate

. Monitors data center room checks including temperature,

humidity, equipment alarms and bad UPS power supplies.

Soft World Inc. @ Marsha & McLennan Companies - Franklin, MA

Part-Time Data Center Operations (Temp)

6/2010 - 12/2010

. Serve as the primary Data Center operations staff person,

performing all Productions and network jobs as defined on the

operational schedule, including tape mounting and backups, off-

site tape rotation, and also including month-end.

. Insure accurate tracing of Data Center physical security by

monitoring, logging and escorting all personnel having business

in the Data Center

. Monitor the various computer systems, which may include the use

of software monitoring tools, Performs analysis and initiate

corrective action for operation problems. Document, tract and

contract the appropriate on-call designee in accordance with set

procedures.

. Maintains inventory of computer supplies (e.g. paper, ribbons,

etc.) and prepares purchase orders as required

. Responsible for contacting service vendors to repair printers.

Contact building maintenance and Supervisor if there is a

problem with Air Condition, UPS, or other Electrical.

. Monitor the execution and integrity of network system backups to

insure required restorability of all data and software

applications. Perform regular procedures to monitor disk

utilization and processor capacity of all servers to insure that

sufficient working capacity is available at all times.

. Monitoring Mainframe, Network and Server Status, Monitor system

consoles for errors (i.e. crashes, disk errors)

. Notify System Administrator of hardware issues, Monitor user

activity and Monitor systems activity (Production jobs, disk

usage, Systems uptime, hung and/or runaway processes).

. System Maintenance - Updating files, follow reboot procedures

accurately and Database Maintenance (database shutdown and

startup procedures)

. Productions schedule - Identify failed and/or inaccurate systems

processes.

Apex Systems @Reebok International - Canton, MA

Part-Time Data Center Operations (TEMP)

2007 - 2009

. Responsible for Monitoring nightly Batch processing of

Production jobs for CA-7, and SAP, AutoSys Backups for all

systems and responsible for the restart of failed backups.

. Support user over the phone during off-hours, reset of

passwords, and logs all trouble problems via BMC Ticketing

. Monitored on-line SAP system through AutoSys and responded to

ITO system messages.

. Monitored, restarted and scheduled backup through HP Data

Protector and Verities for all UNIX Database Servers and NT

Servers.

. Select and loads input and output, observers the operations of

equipment, control panels, error lights, verification printouts,

error messages and faulty output

. Maintains data center peripheral equipment by loading

appropriate media and the distribution of nightly reports.

. Operates and monitors computer and peripheral equipment, such as

printers, tape and disk drive

. Ensures all inventory, maintenance, and security policies for

data center are met and completes tape librarian duties,

including coordination of all offsite and tape return.

. Monitors emergency power generation and UPS, AC, Electricity,

Air Conditioning, Fire Alarm systems and Security of the Data

Center Facility.

ZeroChaos@EDS/RINKER MATERIALS - West Palm Beach, FL

Data Center Operations 2003 -

2007

. Provides technical support for day to day functions of Data

Center. This includes first level operations support, monitoring

systems, tape library functions and mainframe/midrange support.

. Run and execute Standard Operating Procedures (SOP's) and

Computer operations Run Books.

. Monitoring a centralized NT, AS/400, LAN/WAN and HP UNIX

Environment. Responsible for operations tasks, data backup, and

tape management, batch job execution and monitoring, request

management and trouble escalation. Utilizing HP Data protector

5.1 to maintain backup.

. Troubleshoot software and hardware problems including, AS400,

UNIX, HP-UX, Windows, Data Protector, Tape Drives (LTO, DLT,

ALT) Net Backup and Backup Exec.

. Utilizing HP Open View tools as log all incidents in the Remedy

Helpdesk database, Data Protector, FTP Clients, Citrix, and

systems monitoring tools.

. Make certain tape media and documentation across all platforms

are offsite within the service level agreements for day to day

productions.

. Perform Systems Tape Backup via Sun STK Enterprise and AS/400

3570 Exchanger.

. Monitors emergency power generation and AC, Electricity, and

security of the computer room and peripherals. Creating and

managing Remedy Helpdesk tickets during off-shifts and weekend.

EDP Contract Services @ HARVARD UNIVERSITY - Cambridge, MA

Data Center Operations (Temp) 2002 - 2003

. Monitors and controls HP3000 computer systems, Microsoft NT

servers and HP9000 UNIX servers. Responds to user needs and

request for technical assistance, data backup and restores.

Runs programs.

. Monitor data communication links: Reports problems with LAN/WAN,

internet, phone systems, and reports failures to management and

on call or service provider.

. Maintains tape library including the sending tapes offsite for

disaster recovery purposes.

. Performs backup and recovery activities from tape storage, and

backup utility programs used on HP3000 systems as well as Arc

server for NT and Novell networks and Omni back for HP9000 Unix

systems.

LESLEY UNIVERSITY - Cambridge, MA

Part-Time Sr. Computer Operator

2002 - 2003

. Assist the Systems Administrator with support and backup of UNIX

AIX Servers, review systems error logs, file system usage and

other log files, and maintains hardware and printer.

. Perform, and monitor nightly backups of our systems, (File Maker

Pro Server, Meeting Maker Server etc).

. Maintain and inventory of backup media and tape inventories.

. Verify status of computer room including temperature, lights,

electricity and UPS.

. Print jobs on a daily basis using a variety of system printers.

. Exchange backup media between the computer room, safe and UIS

office on a daily, weekly and monthly cycle.

. Assist Systems Administrator in the Setup and take down of the

equipment required for on-site.

. Create and/or maintain Email, Blackboard, and FTP accounts for

the faculty, staff and students.

BETH ISRAEL DEACONESS MEDICAL CENTER -Boston, MA

Part-Time Sr. Computer Operator

1999 - 2002

Monitoring servers located in the data center (Mainframe, Linux,

Unix, Windows); Environmental equipment, emergency generator,

building and fire security system and other alarms, sensors,

emergency systems and report problems t appropriate manager or

support staff

Performs computer systems tape backups (changes tapes, checks

logs, sends tapes off site, orders new tapes and supports the

tape rotation systems).

Monitor batch jobs for daily processing, sort and prepare

printed output for distribution; run programs in accordance with

established schedules; document all jobs completed; identify

errors; advise appropriate staff of productions problems;

document all resolved or unresolved issues; ensure accuracy and

quality of completed jobs.

Field and respond appropriately and within established policies,

procedures and guidelines to all incoming requests for

assistance and support and, when possible, resolve user desktop

related issues and requests.

Processing computerized output, involves printing reports,

special billing forms, and payroll forms. Operation of Pitney

Bowes inserter machines and Xerox Laser and other printers.

Account Management duties: creating, maintaining and terminating

clinical and/or domain user accounts and privileges for various

IT systems, services and applications residing in the IT Data

Center.

Coordinates user and support issues with IS resources ensure

timely response and intervention when situation/event requires

immediate response/outcome/resolution.

Take calls from the Information Systems Support Center and

provide Customer support.

PEROT SYSTEMS (HARVARD PILGRIMS HEALTHCARE), Boston, MA

Data Center Operations 1998 - 2001

. Monitoring the IBM S390 mainframe, UNIX, VAX Compaq, and AS400

Mainframe, NSR Legato Jukebox, and Environment including: Tivoli

Batch, MVS, CICS, IDMS, JES2, TSO/SDSF, CA/JOBTRAC, Zeke

Scheduling, AutoSYS Scheduling, IBM 4000 laser printers, IBM

4245 impact printers, IBM 3420 and 3490 tape drives and various

peripheral equipment.

. Monitoring and support for the distributed systems such as

HP3000, HP9000, performing daily procedures backup, printing of

reports, utilizing MPE Maestro, and fulfill special request.

. Assisting Network Administrator with various window NT Security

tasks.

. Ensure that all assigned Remedy cases are Acknowledge and

Resolved within the SLA time.

THE LEARNING COMPANY - Cambridge, MA

AS/400 Systems Operator 1992 -

1998

. Performing a variety of AS/400 Operational duties according to

established procedures including backup, IPL, PTF applications,

user profile setup, job submittals, batch job processing, and

report distribution, supporting AS/400 related computer

hardware/software with new installs and troubleshooting.

. Monitoring and operating the IBM Mainframe for scheduling and

execution of applications processing both online and batch.

. Managing/monitoring problem tracking (Service Desk) to ensure

escalation problem and resolution. Phone support to internal

users and local and remote.

. Providing users assistance with the AS/400 computer systems and

entering trouble tickets into help desk software.

. Monitors all production systems for outage and general system

health.

. Report management to include printing, bursting, and daily

rotation of backups to an offsite.

. Keep Server Rooms and Computer work Areas clean and orderly.

Contact this candidate