John C. Yuen
ablp7j@r.postjobfree.com
Brooklyn, NY 11201
Mobile: 917-***-****
OBJECTIVE I would like to obtain a field service engineer position
where I can utilize my experience and skills.
My work skills include enterprise servers, healthcare PACS
systems, and high end storage equipment.
Services include installation, configuration, customer
training, and service support (break/fix).
EXPERIENCE Field Service Engineer/Desk side Support
Engineer, IBM
NY/NJ/CT region
June 2011 - Present
. Ace Insurance & Morgan Stanley - Desk side supported
over 500 users with computing solutions.
. Troubleshooting, reimage OS, software and firmware
upgrade on Windows XP and 7 computers.
. Manage all hardware service and replacements through
IBM Maximo ticketing system to meet SLAs.
. Best Buy Co. - Install and maintain servers and POS
cash registers in the tri-state region.
. Lehman Bros. - Install and configure audio/visual
teleconference equipment.
Business Consultant,
Dynasty Consultants
April 2009 - June 2011
Brooklyn, NY
. Intuit - Sales and marketing of commercial websites
and credit card POS devices to small businesses.
. Leader Trading - Manage company website for wholesale
and retail restaurant supplies company.
. RTP Technology Co. - Implement Network Appliance
filiers and disk shelves in the field.
Professional Service Engineer, Network Appliance
June 2006 - February 2009
New York, NY
. Rack and stack NETAPP filers and disk shelves.
. Run and install fiber optics and SCSI connections.
. Configure and set up disk management for
storage.
. Certifications include NACE and NCIE.
Customer Engineer, EMC
October 2003 - May 2006
New York, NY
. Field install, configure and upgrade BIN files
on EMC equipment.
. Provide maintenance and hardware replacement as
needed.
. Manage hardware parts inventory for entire
engineering team.
PACS Service Engineer, Dynamic
December 2002 - September 2003
Allendale, NJ
Install and service Integral's Picture Archival
Communication System in hospitals and radiology offices.
Systems Support Engineer, SUN Microsystems
October 1999 -
March 2002
New York, NY
Supervise a team of hardware engineers within Morgan
Stanley's technical support center.
Systems Account Specialist, AGFA
October
1998 - September 1999
Ridgefield Park, NJ
Supervise a team of PACS service engineers in the radiology
department.
Install, service, and monitored entire PACS systems within
Beth Israel medical center.
PACS Service Engineer, Eastman Kodak
May 1988 - September
1993
New York, NY
Install, service, and manage entire PACS systems within
Weil Cornell/ NY hospital.
Utilize Fluke DVM and Oscilloscope to troubleshoot, repair,
and test equipments.
EDUCATION Top Gun Candidate, Chubb Computer Institute
November 1997 - April 1998
Computer languages classes include C, Visual Basics, UNIX,
and SQL.
Bachelors of Engineering, New York Institute of Technology
September 1980-August 1986
Mechanical Engineering
Aeronautical Engineering, Brooklyn Technical High School
September 1977 - June
1980
NY regent diploma
ADDITIONAL Owner, Yan's Collection
October 1993 -
September 1997
New York, NY
Own a retail store and gift shop in NYC's Chinese and
Italian neighborhood.
Manager, United Artist Movie Theater
June 1979
- September 1984
Astoria, NY
Manage a multiplex movie theater in Queens.