John C. Yuen

ablp7j@r.postjobfree.com

*** *** ** *** ***

Brooklyn, NY 11201

Mobile: 917-***-****

OBJECTIVE I would like to obtain a field service engineer position

where I can utilize my experience and skills.

My work skills include enterprise servers, healthcare PACS

systems, and high end storage equipment.

Services include installation, configuration, customer

training, and service support (break/fix).

EXPERIENCE Field Service Engineer/Desk side Support

Engineer, IBM

NY/NJ/CT region

June 2011 - Present

. Ace Insurance & Morgan Stanley - Desk side supported

over 500 users with computing solutions.

. Troubleshooting, reimage OS, software and firmware

upgrade on Windows XP and 7 computers.

. Manage all hardware service and replacements through

IBM Maximo ticketing system to meet SLAs.

. Best Buy Co. - Install and maintain servers and POS

cash registers in the tri-state region.

. Lehman Bros. - Install and configure audio/visual

teleconference equipment.

Business Consultant,

Dynasty Consultants

April 2009 - June 2011

Brooklyn, NY

. Intuit - Sales and marketing of commercial websites

and credit card POS devices to small businesses.

. Leader Trading - Manage company website for wholesale

and retail restaurant supplies company.

. RTP Technology Co. - Implement Network Appliance

filiers and disk shelves in the field.

Professional Service Engineer, Network Appliance

June 2006 - February 2009

New York, NY

. Rack and stack NETAPP filers and disk shelves.

. Run and install fiber optics and SCSI connections.

. Configure and set up disk management for

storage.

. Certifications include NACE and NCIE.

Customer Engineer, EMC

October 2003 - May 2006

New York, NY

. Field install, configure and upgrade BIN files

on EMC equipment.

. Provide maintenance and hardware replacement as

needed.

. Manage hardware parts inventory for entire

engineering team.

PACS Service Engineer, Dynamic

December 2002 - September 2003

Allendale, NJ

Install and service Integral's Picture Archival

Communication System in hospitals and radiology offices.

Systems Support Engineer, SUN Microsystems

October 1999 -

March 2002

New York, NY

Supervise a team of hardware engineers within Morgan

Stanley's technical support center.

Systems Account Specialist, AGFA

October

1998 - September 1999

Ridgefield Park, NJ

Supervise a team of PACS service engineers in the radiology

department.

Install, service, and monitored entire PACS systems within

Beth Israel medical center.

PACS Service Engineer, Eastman Kodak

May 1988 - September

1993

New York, NY

Install, service, and manage entire PACS systems within

Weil Cornell/ NY hospital.

Utilize Fluke DVM and Oscilloscope to troubleshoot, repair,

and test equipments.

EDUCATION Top Gun Candidate, Chubb Computer Institute

November 1997 - April 1998

Computer languages classes include C, Visual Basics, UNIX,

and SQL.

Bachelors of Engineering, New York Institute of Technology

September 1980-August 1986

Mechanical Engineering

Aeronautical Engineering, Brooklyn Technical High School

September 1977 - June

1980

NY regent diploma

ADDITIONAL Owner, Yan's Collection

October 1993 -

September 1997

New York, NY

Own a retail store and gift shop in NYC's Chinese and

Italian neighborhood.

Manager, United Artist Movie Theater

June 1979

- September 1984

Astoria, NY

Manage a multiplex movie theater in Queens.

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