Customer Service Representative

OBJECTIVE:

Seeking the Position: Office Assistant

PERSONAL ATTRIBUTES:

.Organized .Energetic .Multi-Tasking Abilities

.Detail Oriented .Professional .Enthusiastic About Learning

SOFTWARE PROFICIENCY:

.Excel .Word .Outlook .PowerPoint .Visio

.Access

.Peachtree Accounting .Foundations Construction Software

Work Experience:

JAN'09-JUN'10 Customer Service Representative, Collections

Chase McCoy Center, Columbus, Ohio through

Acloche Staffing

.CSR Incoming/outbound calls regarding Refund Anticipation Loans

.Collections .Skip Tracing .Some Excel worksheets tasks

APR'08-JAN'09 A/P Clerk Danbert Inc.

Plain City, Ohio

.Matching invoices to field tickets .Posting into Foundation Software

.Prepare cash requirements .Cut checks .Label & Mail .File into record

retention .Equipment/Vehicle tracking in Excel

JAN'09-JUN'10 Customer Service Representative

Chase McCoy Center, Columbus, Ohio through Kelly

Services

.CSR Incoming calls and check verification for Tax Related Products RALs

SEPT'03-SEPT'07 Administrative Assistant/CSR Honeywell Utility

Solutions Dublin, Ohio

.Schedule customers for utility/appliance service; required phone calls,

then enter in Word.

.Receive and organize field representative's work orders to verify

correctness of appliance orders before faxing to distribution; required

research, communication, and ordering.

Originally Hired as Admin Assistant

.Data inquiry and compilation utilizing Access database.

.Develop new records retention program for Electric Partnership Program

consisting of re-establishing and organizing 4,000 files for five years

.Create Excel spreadsheets tracking production prior to Access production

program.

FORMAL EDUCATION/TRAINING:

Education:

Ohio State University Bachelor of Science, Educ

Florida State University Continuing Education

FL Keys Community College Introduction to Windows

FL Keys Community College Accounting 100 & 101

Peachtree Accounting Software Peachtree University Seminar, Miami, FL

References available upon request

Contact this candidate