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Customer Service Technician

Location:
United States
Salary:
45000 50000
Posted:
January 23, 2015

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Resume:

CHARLES CUNNINGHAM JR.

***** ******** ****** **. *** 308, Bowie, MD 20716 C: 443-***-****

ablova@r.postjobfree.com

Summary

I've worked in the telecommunications industry for seven years, for three

prominent companies.

Installed and maintained the Copper telephone network, Fiber and Coaxial

plants. In addition, to

obtaining an understanding of Infrastructure cabling( Backbone and

Horizontal). I honed my craft in

both residential and commercial applications. During this time I've

compiled vast amounts of knowledge

and experience. Developed excellent customer service, troubleshooting and

problem solving skills in

which I'm able to apply to any situation. Proficient at terminating,

prepping, and pulling communications

mediums e.g. Coax,Cat6 and Fiber. I also have A+, Network+, and Security+

certifications. I take pride

in being Reliable, motivated, flexible, determined, and resourceful. This

is why, I'm sure that I would be

an asset to your company.

Core Competencies

COMPTIA A+ certified

COMPTIA NETWORK+ certified

COMPTIA SECURITY+ certified

Strong analytical skills

Flexible- able to adapt to any situation

Exceptional communication skills

Excellent problem solving skills

Anaerobic Fiber-optic Termination(SM MM)

Perfect driving and workplace injury record

Capable of completing tasks within a set time frame

Results and customer service driven, motivated, and organized

Technically Proficient

Detail oriented

Experienced in OSP, aerial and underground plant installation and

maintenance

Qualified to operate RF and Fiber-optic tools: EXFO OTDR, Fusion

splicer(Corning 75x and Sumitomo), Sunrise and DSAM signal meters

Mounted WAP's and conduit in commercial buildings

Adept at working as an individual and as part of a team

Skillful in pulling, terminating, and testing Fiber Optic and Category( 5,

5e, 6) Cable on a 66 or 110 block.

Unicam Termination Single mode and Multi- mode fiber using LC and SC

connectors

Forklift Certified

Accomplishments

I've been honored several times by customers for outstanding customer

service.

Been awarded for selling in the top twenty percent for my region.

Became lead Technician- Took on management responsibilities.

Gaff certified- four years of service.

Experience

Technician III

8/7/2014 to

present

3 Links Technologies

Rockville, MD.

Pulling and terminating Fiber, Cat 5e( panel to jack) and Coax

Precisely terminating Optical Fiber(SM MM, LC SC) using Anaerobic and

Unicam methods.

Mounting Relay/ Frame racks and FDPs(L I Us), installing Ladder racks,

installing S110 and 110 blocks.

Labeled ( P-touch)and tested using Micro OWL fiber tester and IDEAL LanTek

II cable certifier

Working in underground Manholes, data centers, raised floors, ceilings, and

telecom. closets of Ft. Myer joint military base and the United States

Nuclear Regulatory Commission.

Installer ll

6/9/2014 to

8/2014

Net 100

Hanover, MD.

Pulling Cat6, coax, and fiber( Backbone and Horizontal) before deadline.

Accurately terminating cables on patch panel or splice case.

Installing racks, (Ortronics) wire management and associated hardware.

Modular office wiring and conduit add/moves.

Grounding and bonding telecommunications Infrastructure.

Discerning objectives from plans and schematics.

Worked in data centers, MDF's and telco. closets in The University of

Maryland, The Hyatt(new construction in Baltimore) Regional Medical Center(

Salisbury) and Federal Courts( DC.)

Multi Media Service Technician

6/2009 to 12/29/2013

Verizon

Lanham, MD.

Answered customers' questions about products, prices, availability, and

product uses.

Negotiated prices, terms of sales and service agreements.

Placed copper, coax and fiber cables for voice, video and data indoors and

outdoors.

Troubleshoot Fiber light and RF signal/electronic issues.

Diagnosed equipment malfunctions.

Tested and repaired Coax, Copper, and Fiber service wire.

Maintained outside Fiber network, worked in Central Office installing and

repairing data wiring

and racks.

Mounted and installed optical network terminals, battery back up units,

(low voltage) and psu's.

Climbed/gaffed poles, worked in confined attics and crawl spaces and worked

a flexible, non-

standard workweek.

Trained new service technicians as lead technician.

Frequently worked overtime, weekends and holidays.

Communications Technician 3

10/2006 to 6/2009

Comcast

Elkridge, MD.

Educated customers

Maintained materials and devices

Installation and termination of coax and cat5 cable.

Maintenance of Communications services including but not limited to testing

signal, hanging

aerial wires, and replacing faulty equipment.

Working knowledge of phone services, modems, routers, computers and

software.

Freight Team Associate

7/2006 to 9/2006

Home Depot

Howard Co,

MD.

Forklift Certified- Placed(retrieved) superfluous items in(from) overhead

shelving.

Operated electric palette jack, cherry picker, sit down and standing

forklifts.

Moved palettes from receiving to departments throughout the store.

Merchandized and replenished products

Interacted with customers.

Education and Training

High School: General Education

5/2006

Randallstown High School: Received Diploma

COMPTIA Training: Certification Course

3/17/2014 - 3/28/2014

PheonixTS: Received Training, Network + and Security+ Certifications

Annually trained and certified in Aerial lifts and platforms, PPE,

6/2009 - 12/2013

Electrical Hazards, Working Aloft, Working on Customer Premises

Completed Verizon's Copper and Fios Installation and Maintenance Training

Course

Trained and proficient with Fiber-optic splicing and testing devices e.g.

Sumitomo Type 25M and Corning 75x Fusion Splicers, Unicam, Anaerobic/ Epoxy

termination, EXFO light meter, Sunrise RF signal meter and DSAM RF signal

meter, IDEAL lantek II, Micro OWL

Verizon Training Center: Received training equivalent to BISCI course with

wiring standards from EIA/TIA and NEC.



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