Angela N Kessel

***** ****** *****, *** *******, TX 78255

210-***-****

ablog4@r.postjobfree.com

OBJECTIVE

To obtain an accounting position where I will be able to contribute my skills, knowledge and experience

to a company that will give me an opportunity to develop my career.

SUMMARY OF QUALIFICATIONS

• Experienced in auditing procurement documents

• Experienced in maintaining and updating financial records

• Experienced in managing financial system reports

• Ability to work under pressure and meet deadlines

• Exceptional customer service and problem solving skills

• Proficient in Microsoft Word, Excel, Outlook, PowerPoint and telephone reception

• Fast typing, WPM: 65

TRAINING EXPERIENCE

• Bachelors Administration, Accounting, University of the Incarnate Word

• Associates in General Studies, Central Texas College, Killeen, Texas

• Senior Leadership Course, US Army, Ft McCoy, Wisconsin

• Primary Leadership Development Course, US Army, Fort Hood, Texas

WORKING EXPERIENCE

2013- Present Help Desk Analyst, Administrative Office of the Federal Courts (Camber)

• Help Desk support for PACER includes answering customer inquiries about account status,

troubleshooting and resolving technical problems as well as tracking issues and documenting resolutions.

• Work with all federal courts and attorneys across the nation to assist users in locating cases, processing

of registrations, and resolving billing issues.

• Analyze, isolate, and resolve technical CM/ECF issues for attorneys filing new documents.

• Prepare daily balancing report on payments received.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with

customers from diverse backgrounds

2011- 2013 Financial Foundations Specialist, USAA Insurance Agency

• Offered alternative coverage options when USAA unable to provide coverage directly

• Multi tasked by working with four different states wind pool agencies as well as homeowners coverage

in Florida

• Prioritized workload to ensure deadlines for new issues, follow-up and underwriting concerns are met

• Provided customer service and advise members about insurance and other needs to ensure their financial

security

• Selected to be the PRIDE representative for two wind pool teams

2009- 2011 Member Relationship Specialist II, USAA

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• Provided customer service and serve as an advisor to members about their various auto and property

policies

• Handled billing inquiries in a professional and timely manner

• Applied developing knowledge of products and services to provide an excellent member experience and

facilitated financial security

• Handled calls, responded to member e-mails and promptly resolved member issues or escalated through

appropriate channels

2009- 2012 Preventive Dentistry Sergeant, U.S. Army Reserves

• Supervised and responsible for the oversight of operational activities of 12 medical specialists

• Responsible for assigning day to day tasks, performing task management and supervision

• In charge of counseling, establishing career progression paths, resolving payroll issues, performing task

management and maintaining and disseminating information

• Responsible for domestic and international travel arrangements and expense report submissions

2003-2009 Preventive Dentistry Specialist U.S. Army

• Answered multi-line phones and scheduled appointments for over fifty patients daily

• Responsible for maintaining the patient schedules of 15 providers

• Organized, filed and maintained over 10,000 dental records

• Coordinated functions to build social morale and esprit de corps

• Ensured 30 timecards were submitted promptly every week and reviewed for accuracy prior to payroll

submission

• Responsible for training new employees who joined the organization

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