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Customer Service Quality Assurance

Location:
Hutto, TX, 78634
Posted:
August 30, 2010

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Resume:

Carla D. Estes

*** ******* ***** ***** ****

Hutto, Texas 78634

Home 512-***-****

ablodi@r.postjobfree.com

Education: ITT Technical Institute - Graduated May/1992

Associate of Specialized Technology Degree in Computer Business

Applications

Objective: A quality driven individual with a proven track record in

achieving results in a fast paced, high volume advanced high end

technology company. An analytical problem-solver and team

player, who pays attention to detail and is eager to learn.

Experience:

08/10-Present: Freightwatch International - Control Center Representative

Responsible for electronically monitoring freights in a command

center.

04/08-8/10 Samsung Austin Semiconductor - Manufacturing Specialist III

Responsible for operating metrology tool in order to scan and

review product. Frequently monitor CRT screen and verify data.

Read and understand written specifications and procedures as

required. Utilize the computer system (SiMax) to review product

status and data entry of processed information.

11/96-3/08 Toppan Photomasks Inc. - Order Writer II

Provided customer service, answered phones and entered new

customer orders into eMask system. Analyzed customer telephone

inquiries. Corresponded with customers through Microsoft Outlook

and resolved customer concerns. Utilized Microsoft Office Word,

Excel and an Oracle based tracking system.

Auditor & Backup Shipper 4/99-11/06

Audited product for Production Control to facilitate on-time

delivery to customer. Created working procedures for the Audit

department. Responsible for shipping, receiving and performed

quality check on final product. Communicated passdowns to co-

workers, engineers and management.

Inspection 11/96-4/99

Certified on KLA 300 Series. Prioritized plates, set up and

classified defects. Demonstrated the ability to organize and

prioritize job assignments in a timely manner and work

independently with others.

3/95-7/96 Motorola Semiconductor - Diffusion Operator

Operated nitride furnaces, cleaned wafers, entered statistical

data using spreadsheets and communicated shift change

information.

8/94-3/95 Texas Instruments - Lead Operator

Operated component insertion tools and wave solder equipment in

a high volume mixed board area. Communicated shift change

information.

7/92-4/94 MCI Services - Telemarketing Sales Professional

Responsible for processing new sales, customer service inquires,

data entry and quality assurance. Accolades included:

Recognition for an outstanding sales performance and an

invitation to President's Club.



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