PROFILE

Highly skilled and goal oriented Information Technology Professional. Strong leadership

610-***-****

with exceptional communication and organizational skills which develop robust customer

ablnoq@r.postjobfree.com

relationships. Seeking a career with an organization where I can utilize my skills,

2403 Orchard View Rd.

knowledge, and experience in IT; in a challenging role that allows for advancement and

Reading, PA 19606

growth.

www.linkedin.com/in/jrubright

EDUCATION

Berks Technical Institute - Associate in Specialized Technology Degree:

- Network / Internet Professional

- 4.0 GPA

ACADEMIC ACHIEVEMENTS

BTI Director’s Award for achieving and maintaining a 4.0 GPA.

- 8 Consecutive Semesters: January 10, 2007 - December 23, 2008

CERTIFICATIONS

- Microsoft Windows 7 Enterprise Desktop Administrator (70-686)

- Microsoft Windows 7 Enterprise Desktop Support Technician (70-685)

- CompTIA A+ Essentials (220 - 601)

- CompTIA A+ IT Technician (220 - 602)

- CompTIA Network+ (N10 - 003)

- IBM / Lenovo (Multiple Certifications / Available Upon Request)

- HP Desktops, Workstations, and Notebooks (HP2 - Q01)

- Dell Americas Notebook / Desktop Proficiency Certification

PROFESSIONAL EXPERIENCE

2007 - Present, Computer Support Analyst

www.dsscorp.com

Provide Level II and III software, hardware, technical, remote and onsite support for

multiple contracted client infrastructures through DSS including: manufacturing, health care,

educational, facility engineers, and other IT support groups. Comprehensive knowledge of

Microsoft Windows XP/Vista/7/8/8.1 Operating Systems and Microsoft Office

2003/07/10/13. Managed multiple projects including PC deployments on an enterprise

scale. Troubleshooting PC’s, servers, printers, and all other network connected devices.

Working on projects and finding better business solutions for clients. Served as Service

Delivery Coordinator to ensure specific product distribution and maintenance for clients.

1999 - 2007, Store Manager

www.pennavemusic.com

Designed and maintained multiple wireless networks. Implementation, Installation, and

maintenance of numerous computer hardware and software programs including: Microsoft

Windows XP Professional, Microsoft Office 2003 Professional. Handled management

responsibilities including: sales, inventory control, merchandising, personnel, event planning

and coordinating, billing, shipping, receiving, and invoicing. Responsible for daily

communication with vendors to order merchandise, resolve delivery and product scheduling,

and follow up on customer service and support.

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