Cheryl A. Clayton Cell - ***-***-

****

**** ******** ******

Boynton Beach, FL 33472

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Summary:

I'm an experienced technical writer with 20+ years of documentation and QA

experience on a wide variety of platforms and for an even wider base of

clients. I'm experienced in front-end and user-centric documentation,

Quality Assurance testing, procedural documentation, online help, and a

variety of proprietary and OTC software.

To properly create documentation for my audience I have learned to drive a

forklift at Gerstenslager's railway off-load. I learned how to weld a 3-ton

steel ring used in their acid baths for the steel that was molded into

Ford, Chevy, Fiat, Toyota and other automotive service. They needed to

comply with ISO9000 or lose most of the companies they worked with. I took

job descriptions that were typed on a manual typewriter from the 1940's

through the 1980s and sorted, updated, deleted and created usable training

manuals. They were just getting PCs in their operation and automating some

of the more hazardous jobs. I had to make sure that their training manuals

were clear and at a level that could reach each and every employee could

understand each aspect of their assigned job (there were some employees

that I trained where there was the grandfather, the father, the son and the

grandson all currently employed and working jobs that were handed down from

one generation to the next). I also created a history of the company from a

century of backlogged user manuals and job descriptions that they wanted

saved to symbolize the company's history.

I have had to install, test and tear down Diebold ATMs, bank drive-through

and what is now called "Red Box" movie rental kiosks, and worked side by

side with call center operators to refine and smooth out the bumps during

the deregulation of northeast power companies.

Although I have taken time off to stay at home with my daughter during her

high school years and her first year of college, I have tried to keep up

with the constantly changing world my chosen profession throws at me. I

adapt quickly to new situations and I welcome the challenge of returning to

a full-time position.

Employment History:

10/2008 - 7/2009 FPL

700 Universe Blvd, Juno Beach, FL 33408

Sr. Technical Writer\Web Developer\CBT Developer and Trainer - Consultant

www.fpl.com

Accomplishments:

Created Nuclear Asset intranet site,

Enhanced SEO keywords for internal and internet search engines,

Trained employees and consultants in the appropriate use of SharePoint

document library.

9/2005 - 8/2008 Royal Caribbean Cruise Lines

1050 Caribbean Way, Miami, FL 33132

Sr. Technical Writer, Intranet Designer, Policy and Procedure Documentation

and Training, Data Warehouse CVS Admin. - Consultant

www.rccl.com

Accomplishments:

Intranet creation and maintenance for the Enterprise Data Warehouse,

Resolved and updated Data Warehouse problem tickets,

Knowledge Base and FAQ creation and updates in Lotus Notes,

Worked cross-team with DBAs, BI experts, Software Engineering groups, SMEs,

Customer Care and Network Engineers to develop hardware and software

documentation,

Created templates, document standards, intranet standards, and

review\approval processes,

Documented team policies, procedures, methodologies and QA regulations for

compliance with RCCL and Sarbanes-Oxley guidelines,

Trained Data Warehouse and cross-team employees and consultants in new

policies, procedures, software and hardware,

Use of Adobe Acrobat and Acrobat Reader to create intranet publications,

Created and maintained online intranet-based documents and software library

system using TortoiseCVS for version control and intranet development for

document access,

Created Visio, PowerPoint and Word presentations for training and peer

review,

Created, maintained and implemented Change Management policies and

procedures,

Created and participated in Duty Phone rotation, created weekly rotation

scheduling, maintenance, training and use,

Installed and configured Data Warehouse Knowledge Base, Microsoft

applications, and proprietary software packages,

Assisted in the installation and configuration of standard hardware

(laptops, PCs, Plotters, Copy Machines, etc.),

3/2005 - 9/2005 American Express

1630 NW 129th St, Sunrise, FL 33323

Sr. Technical Writer, Software QA - Consultant

https://www.americanexpress.com/

Accomplishments:

Designed and implemented documentation policies, procedures and standards,

Performed Quality Assurance testing for AS/400 applications and wrote

original technical documentation from tests,

Designed web and .NET help using RoboHelp,

Set and maintained project coordination with designers, Quality Assurance,

and management,

Designed and created PowerPoint templates and presentations for leadership

meetings,

Designed document templates and graphics for release to users and

customers,

Developed test scripts and tested new and existing programs.

9/2004 - 3/2005 OmniComm, Ft. Lauderdale, FL

Sr. Technical Writer, Documentation Admin. - Consultant

www.omnicomm.com

Accomplishments:

Developed test scripts and performed QA testing for new and existing

programs,

Designed templates, document standards, intranet standards, review\approval

processes,

Designed and implemented documentation policies, procedures and standards,

Designed and implemented documentation library using VSS (Visual Source

Safe),

Use of Test Director to assist in QA tasks.

08/2003 - 1/2004 Southern Wine and Spirits of Florida, Miramar, FL

www.southernwine.com/

Sr. Technical Writer, Software Tester - Consultant

Accomplishments:

Wrote policies, procedures, user guides and test plans.

Tested and assisted in the design of the MAME AS/400 warehouse application,

Quality Assurance testing for the MAME project

Created original documentation for the AS/400 warehouse distribution and

control application in accordance with ISO regulations,

Designed document templates, user referral guides, order templates, and

standardized all document processes,

Proactively identify potential problems and make recommendations regarding

solutions.

[pic]Additional Employment History:

5/1999 - 9/2003 Origin Data Systems\Casi-Rusco, Boca Raton, FL

Sr. Technical Writer, Software Tester - Employee

Responsible for Quality Assurance testing and policy and procedure creation

from testing and interviews.

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7/1995 - 4/1999 FirstEnergy, Akron, OH and FirstEnergy\PennPower Customer

and Data Center, Limerick and Beaver Valley, PA

Sr. Technical Writer - Consultant

Responsible for writing policies and procedures for nuclear, engineering

and quality assurance for the deregulation of FirstEnergy and PennPower's

Beaver Valley Nuclear facility.

Created a RoboHelp training guide and trained employees in the use of

RoboHelp as a call center tool during deregulation of energy companies.

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1/1998 - 4/1998 Bridgestone\Firestone, Akron, OH

Sr. Technical Writer - Consultant

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1/1997 - 1/1998 Gerstenslager Co., Wooster, OH

Sr. Technical Writer and Trainer

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2/1996 - 12/1996 NASA-Lewis Research Center\Glenn Research Center,

Cleveland, OH

Sr. Technical Writer - Consultant

www.nasa.gov/centers/glenn/home/index.html

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6/1994 - 4/1995 DataCorp Business Solutions, Cleveland, OH

Sr. Technical Writer - Consultant

Now www.modisit.com

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1/1993 - 5/1994 Allen-Bradley, Rockwell, Cleveland, OH

Sr. Technical Writer - Consultant

www.ab.com

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6/1989 - 11/1992 Bill Communications, Inc., Akron, OH

Sr. Novell Network Administrator - Employee

Now www.unitedbusinessmedia.com/ubm

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9/1984 - 12/1985 Diebold, Inc., Canton, OH

Technical Writer/University of Akron - Co-op

www.diebold.com

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Education:

6/1989 University of Akron, Akron, OH

BA, English with focus on Technical, Creative and Documentary Writing

References on request.

Contact this candidate