Josephine Johnson

**** ****** ***** ********, **

abln8t@r.postjobfree.com

706-***-****

Experience

Residence Inn by Marriott

Columbus, GA (July 2009- Current) - Night Auditor

Supervisor: Mike Donnelly

Full Time

Duties: Manage auditing procedures and supervise daily financial

transactions. Foster an environment in which guests enjoy high levels of

service and employees are motivated to deliver top performance. Manage

front-end operations to ensure friendly and efficient transactions at

checkout. Receiving assignments in the form of oral and written

instructions and completing them in a professional and timely manner.

Towne Place Suites by Marriott

Columbus, GA (April 2008- July 2009) - Guest Services Representative

Supervisor: Eric Morin

Full Time

Duties: Opening team of hotel in April 2008. Respected builder and leader

of customer-focused team work; instill a shared, willing commitment to

customer service as a key driver of company goal. Record-high customer

satisfaction rankings and foster ideas that have improved to the bottom

line. Train new associates on general duties and system procedures (Fosse).

Education

- Abraham Baldwin Agricultural College: Tifton, GA

Major: Liberal Arts

Associates of Arts (Received: December 14, 2006)

-Columbus State University: Columbus, GA

Major: Business Management

40+ credit hours (Marketing 101, Personal Selling, Accounting 1&2,

Professional Writing, Business Leadership, B2B, among many more)

Acquired Skills

Strong work ethic, positive attitude, determined, confidence and the desire

to succeed in a competitive environment

Advance Customer Service

Answering a multiple phone line

Clerical work (fax, copy, outgoing/incoming mail)

Detailed- Oriented

Experience in article writing, editing

General Sales and Revenue management

Selling Skills and Closing Skills

Auditing

Data Entry

Typing Skills 45 wpm (05/30/2007)

Mac/PC usage

Microsoft Office 2000-2007 Suites (06/01/2006 to current)

-Access

-Microsoft Word

-Microsoft Power point

-Microsoft excel

-Outlook/Outlook Express

-Publisher

Other Programming Languages

-HTML

-XHTML

Other Programs

-Adobe Photo shop

-Adobe Illustrator

-Acrobat

-Fosse

-Sabre

-Marsha

-Brilliant

-Red Sky IT

-CCM Client Version 4.08.0154 (Imagine System)

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