**** ***** ******* ***** (

Woodstock, GA *****

D. Michael Riley 678-***-**** ( home

770-***-**** ( cell

( abln5d@r.postjobfree.com

OBJECTIVE: To use my professional knowledge and experience supported by

years of a proven track record to contribute towards and

obtaining Utiliquest organizational goals.

SUMMARY OF

QUALIFICATIONS: Sourcing Analyst (Purchaser/Buyer ( Superior Customer

Service Skills ( Call Center Service Experience ( Advanced

Proficiency in Microsoft 2007 Office Tools and Lawson

Systems ( IS Project Administration ( Problem Solver (

Create/Maintain Customer & Vendor Account Relationships (

Maintain Effective Relationship w/ Co-Workers ( Excellent

Written, Verbal and Telephone Communication Skills ( Multi-

Task Oriented ( Exceptional PC Skills ( Comprehensive IT

Product/Vendor Knowledge

EDUCATION: North Georgia College - Dunwoody 1981

Associate of Arts Business Administration

U.S. Navy. - 1983 - 1987

Intelligence/Naval Warfare - Career Evaluation (4.0)

Honorable Discharge

CAREER

HIGHLIGHTS: Children's Healthcare of Atlanta - January 2004 to present

IS&T Sourcing Analyst Experienced Sourcing Analyst in

Procurement of Hardware/Software and Services for Health

Care and related IS&T arenas. Experienced in obtaining and

solicitation of quotations, bid examinations, and making

awards. Developed new supply sources where vendors and

suppliers were inadequate. Coordinated purchasing

activities with all campus and project management teams,

IS&T operations, and engineering departments to maintain

inventory at "just in time" planned levels. As required,

monitored the cost, schedule, and scope of assigned

projects to assure best quality at best value, and

evaluated vendor reliability. Managed purchasing project

functions, which included sourcing, contract negotiation,

and administrating purchase orders, with domestic and non-

domestic market suppliers. Extensive product and

maintenance knowledge of over 1500 technical, data, and

telephony components and system nomenclature. Duties

included purchasing decisions, process improvement,

monitoring progress to delivery schedules, change order

management, and communicating with management. Experience

with Ariba Bid Management Systems, Lawson, and Solution

Center Data Base/Business Systems.

CAREER Verizon Select Services 1991 to December 2003

HIGHLIGHTS: Formerly GTE Customer Networks

Buyer - Responsible for obtaining materials, components,

equipment, and services. Processed requisitions, obtain

quotations, examined bids, and made awards. Developed new

supply sources where vendors and suppliers were inadequate.

Coordinated purchasing activities with project management,

operations, and engineering departments to maintain

inventory at planned levels. Monitored cost, schedule, and

scope of assigned projects. Managed purchasing project

functions that included sourcing, negotiating, and

administrating purchase orders, with domestic and

international telephony markets. Designed, implemented,

and maintain Verizon Variance Database, and Reporting

System, using MS Access. Lead Trainer for applicable

personnel on its use.

GTE Customer Networks

Quality Assurance Analyst - Responsible for maintenance of

GTECN Customer Satisfaction Survey database, distribution

and collection of surveys. Designed, implemented, compiled,

and distributed a series of Customer Service Reports, for

middle and upper level management teams. Responsible for

follow up, escalation, and timely resolution on all

customer service issues. Designed and wrote the Service

Center Section of GTECN Field Service Manual, as well as

trained the

District/Field Office personnel.

INMAC - March 1989 - November 1991

Sales/Customer Service

Pitney Bowes - February 1987 - March 1989

Sales/Customer Service

REFERENCES: Available Upon Request

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