COURTNEY D. GABBERT

**** *** ***** **, **** Bay, FL 32905 Home: 321-***-****, Cell: 321-***-**** ablmtn@r.postjobfree.com

SALES MANAGEMENT PROFESSIONAL

Marketing Operations Public Relations

An established, performance driven professional with proven experience overseeing the development and execution of

strategic plans. Leverages experience in training, sales, marketing, operations management, and customer service to drive

improvements in operations and processes.

CORE COMPETENCIES

Driving Revenue & Profitability Skilled Sales Closer Accounting/Financial Analysis

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Relationship Building/Management Maximizing Campaign ROI Project Management

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Strategic Planning & Execution Customer Service Campaign Management

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Training Specialist 215 Insurance License Direct Management of Others

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PROFESSIONAL EXPERIENCE

MORIAH CORPORATION, MELBOURNE, FL 2014 - PRESENT

Quickbooks Pro Advisor Consultant

Training Individuals and Groups on Quickbooks Software – Intuit Trainer Program

Consulting with Businesses on Quickbooks Purchases and Implementation

Administrative Duties to assist others

Training Coordinator to include curriculum creation for training sessions

TELETECH, MELBOURNE, FL 2013 - 2013

Trainer / Team Lead (6 Months - Contract Position)

Trained Medicare Advantage and Prescription Drug plans; certified with UHC.

Instilled team environment.

Instructed needs based sales techniques / skills.

Managed Team in call center for Open Enrollment Period.

Enforced quality and compliance during training and enrollments.

Reviewed and coached learners and team in soft sales skills

AIRON CORPORATION, MELBOURNE, FL 2012 - 2013

Sales and Marketing

Successfully managed inventory of products for trade shows.

Created brochures, photographed products in studio, and created PowerPoint presentations. Updated web site.

Boosted revenue by making cold calls to new leads and existing leads.

Increased revenue by 71.5% in a 3 month period by creating a targeted marketing campaign.

Processed all domestic orders, including sales orders and invoicing.

Established system of tracking leads, sales, quotes, and calling campaigns.

Generated sales through mass mailings via USPS and through e-mail.

Product Photography for print and web site.

RAHBAR LAW OFFICE, WHEELING, WV 2010 – 2012

Office Manager

Courtney D. Gabbert

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Established setting up of accounting system for new law office.

Managed all daily functions of office including AP, AR, general 941 taxes, payroll, supply management, appointment

setting, and pre-screening.

Performed investigation work on cases, including photographing injury scenes, interviewing witnesses, and preparing

documents.

Managed Accounts Receivable and Accounts Payable.

EPIXTAR MARKETING, INC., WHEELING, WV 2006 – 2008 & 2009 – 2009

Quality & Training Manager

Direct Management of 15 Supervisors, 2 Trainers, and In direct management of 150 Representatives.

Weekly one -on-ones with the Supervisors regarding their Quality Performance of Teams and Calibrations.

Increased revenue by ensuring proper sales techniques, call flow, and rebuttals were followed. Followed FTC

regulations.

Lowered quality of “held” calls from 15% to the lowest of 3 domestic and 1 international site to 1.2% overall within 3

months.

Created online processing for monitoring through network capabilities and tracking of representatives by using data

bases and excel.

Boosted sales by creating campaigns and contests.

Created and implemented training procedures for new reps and up-training for senior reps.

Performed public speaking to medium sized and large groups.

Implemented morale programs for employees, including an Employee Reward System.

Overseeing Training Department and developing Up-training as needed for campaigns.

COMBINED INSURANCE - WORKSITE SOLUTION, WHEELING, WV 2008 – 2009

Account Executive –Team Leader - Health and Life Licensed

Handled relationship sales with ADP, offering insurance to existing payroll clients and their employees.

Met with HR, CFO’s, and CEO’s to establish opportunities, set up procedures, and enrollments.

Conducted meetings with companys’ employees and finalized sales.

Effectively closed sales by making warm and cold calls, traveling extensively throughout West Virginia, Pennsylvania,

and Ohio.

Completed 6 stages of combined awards program which followed level of sales in certain time frames.

Developed proposals based on client’s needs.

Certified and performed field training for new agent hires.

Acted as Temporary Team Lead of three Field Agents.

WTOV - 9, STEUBENVILLE, OH 2005 – 2006

Outside Market Advertising Representative

Maintained clients on yearly contracts by providing them support and monthly reports of their advertising dollars.

Assisted with developing production ideas and ads.

Created proposals for clients based on their needs.

Developed and maintained advertising relationships with new and existing clientele.

STRATUSWAVE COMMUNICATIONS - WHEELING, WV 2003 – 2005

Office Manager/Bookkeeper/Accounts Management

Managed accounts and payroll, including monthly reconciliations.

Prepared payroll taxes, as well as assist with year-end tax preparations.

Implemented Great Plains software which included chart of account structure.

Direct management of general office staff and indirect management of sales and help desk staff.

Courtney D. Gabbert

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EDUCATION

Bachelor’s Degree in Photography, (In progress), Art Institute of Photography Online Division, Pittsburgh, PA

West Liberty State College, West Liberty, WV

(Completed coursework: Communications specializing in Public Relations and Business Administration specializing in Marketing)

Software: Pro Advisor Certified in Quickbooks Online, Pro & Premier, Enterprise and Point of Sale Products, Adobe, Great

Plains, Peachtree, Creative Suites, Microsoft Office Suite

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