JAMES M. HELBERT

**** ***** ***** ***

Cumming, Georgia 30041

770-***-**** (Mobile)

TECHNICAL SKILLS

UNIX System Administration (AT&T 3B, HP, SUN, AIX, Linux, RedHat,

NCR, Pyramid), Implementation, Application Support,SAN and NAS

Administration, DBA, SQL, Networking, Scripting, Command Line, MicroSoft

Products, Dell servers, Statistics and Analysis, OPWV Directory/Mail,

DataCenter/NOC Manager, Project Management, Trainer, Contract Specialist,

Group Lead and Datacenter Consolidations and Builds

Professional Services Engineer

09/14 - 10/14

DynaSis Integrated Systems

Technical engineer implementing hosting systems for small MS businesses in

the GA.400 corridor.

Physical setup of Dell servers, building virtual slices and file system

setups, MS products, NAS, implementing entire MS systems and working with

the customers for successful Go-Lives. Assisting in Fonality phone system

setups. Working knowledge of SQL, DNS, TCP/IP, WAN, VLAN, LAN.

Troubleshooting and issue resolution. Remote access setups. Downloading

necessary patches and applications from vendor sites and web locations.

TECHNICAL INTERGRATION ENGINEER 02/11

- 07/14

McKesson Corporation and TEK Systems (02/11-06/12)

Technical Implementation Engineer (TIE). The TIE main role is implementing

McKesson software on client's (hospitals) servers. This position required

strong working knowledge of SQL, Oracle, Java, Permeo, Update Manager,

Linux / UNIX / AIX, SAN, Win7,PCs,Citrix, networking, problem solving and

application support. Responsibility includes performing multiple upgrades

simultaneously in short time frames, providing a supporting role to other

groups - Implementation Consultants, Implementation Analysts, nurses,

medical doctors, DBAs, Portal TIEs, PMs and customers during testing and go-

lives. This position requires remote downloading of files from DVDs and

McKesson internal servers (Filezilla and tcp/ip options), command line

knowledge, shell scripting, DNS and IP troubleshooting, distribution of

software to servers and PCs, building and testing/troubleshooting

applications, working issues before and after turn-over to the different

groups for individual testing of applications and providing 24-hr remote

coverage during the upgrade of customer sites. Application and hardware

support coverage for SDLC. This position includes McKesson's Nursing

applications, Physician applications and Upgrades.

SENIOR CONSULTANT

11/06 - 02/11

Openwave Systems, Redwood City, CA

Senior Consultant for Openwave Systems, now Openwave Mobility. I was a

member of the deployment team installing OPWV applications at major

communication carriers - AT&T, Comcast, Charter, Verizon, Sprint, Time-

Warner. Installation of text messaging, VOIP, email, and other add-on

features from these carriers. Remote transfer of files from OPWV internal

servers to customer servers via tcp/ip, Filezilla and DVD/flashdrives.

Installation includes external vendor software: Oracle 10.2.0.2 / 10.2.0.4,

Java, PERL, and Veritas VCS and Solaris and Linux hardware. I had working

knowledge of networking, tcp/ip networking, SANs, Solaris 9 / 10, LAN/WAN,

System Administration, troubleshooting and issue resolution. Travel 50% of

time to customer sites. I wrote the documentation for OPWV to allow the

customer to perform all the steps the deployment team did which allowed the

customer greater control of version upgrades and timelines.

SENIOR UNIX SYSADMIN / SAN ADMINISTRATOR / PROJECT MANAGER

08/00 - 10/06

CIBA Vision, Duluth, GA (World Headquarters - Division of Novartis)

I was the SAN Administrator for HP-XP256 and HP-XP1024 SANs (50T of disks),

Brocade 3800/2800/2400 and McData Director Series Switches, and networking

(LAN/WAN) associated with the SAN. Veritas Administrator for ATL P3000 Tape

Library for UNIX and NT (Lotus Notes, Windows) backups and recovery.

Responsible for backups, recoveries, hardware installation, software

upgrades, hardware configurations, cabling, vendor installations and

upgrades for all SAN equipment. I was a Senior UNIX System Administrator

responsible for 90+ HP-UX and Sun servers. We were a 24x7x365 Datacenter

operation of world-wide communication to remote servers and I provided

second tier UNIX support. Job functions included: system tuning, user

administration, loading monthly patches, upgrading OS, documentation,

working closely with DBA/SAP Basis for PeopleSoft, Informix, Oracle and SAP

Applications, remote UNIX SysAdm for 6 servers in NJ and 6 servers in

Singapore. Monthly, I performed UNIX SysAdm for Disaster Recovery

techniques and testing. As a Project Manager and SysAdm, I built the IT

portion of CIBA Vision's Singapore Data Center by installing UNIX and VM

hardware and software, networking, ensure remote connectivity, HA

Clustering, troubleshooting and issue resolution of hardware and software,

coordinated vendor work and transitioned the systems online in a 6 week

time period. Also I transitioned the CIBA Visions DC within the

headquarters in Duluth with minimal lost time or issues in a weekend.

SENIOR UNIX SYSTEM ADMINISTRATOR / PROJECT MANAGER

02/99 - 08/00

Hewlett-Packard (ASK Staffing, Inc), Atlanta, GA

Contractor working at HP North American Headquarters in Atlanta, GA.

Senior System Administrator leading a team of junior SysAdms on upgrading

500 HP computers to Y2K compliance (9.04 to 10.20 upgrade). WEB site

building for internal results. Coordinating a HP-UX "hotline" environment,

troubleshooting and resolving issues remotely on customers HP servers.

Developed and wrote documentation of procedures for decommissioning,

general system administration tasks, and upgrading of computers. I lead the

training of junior administrators on UNIX and related subject matter. I

held monthly department statistics with the team and HP Mgmt. I was

responsible for the team to do system tuning, user administration, loading

monthly patches, upgrading OS, managing 14 contract employees. I was

responsible for the remote SysAdm for 362 HP-UX servers. I was the Project

Manager for the Y2K project at HP and led the team to many successful

transitions during this period.

SR UNIX SYSTEM ADMINISTRATOR / PROJECT MANAGER / TRAINER / ANALYST /

APPLICATION SUPPORT / DBA / CONTRACT SPECIALIST / MANAGER

01/88 - 12/98

Western Electric / AT&T Network and Computing Services, Various Sites

around the US

As a Senior SysAdm on AT&T 3B2 Series, HP-9000 series(HP-UX9/10), NCR, SQL

Servers, Pyramids, Amdahl UTS, I was responsible for setup of networks,

routers, hardware, software, switches, backups, shell scripting, PERL,

HTML, C language, migration of data for datacenter consolidations, capacity

planning, documentation, DNS, tcp/ip, ftp, sftp, debugging and trouble

shooting and problem resolution, Tier 2 support, training junior SysAdms

and traveled to various sites around the US putting in servers, phone

systems, networks and bar-code reading of 5ESS switches. I am proficient in

MS products, web development, SQL servers, NT. As a DBA, I was responsible

for Oracle and Informix DB upgrades and builds, working with developers and

programmers and monitoring applications for peak performance. As a PM, I

was responsible for datacenter moves, consolidations and transitions,

ensuring software versions were upgraded, SLAs were met, workload was

spread out among team members and problems were resolved and provided

studies leading to receiving the Baldridge Award for "Best in Class Award"

for AT&T ITS. As a Trainer, I trained the customers on-site on the custom

software developed by our programmers, trained the junior members of the

group. As an Analyst, I supported AT&T Corporate ITS and Network Computing

Response Center (NCRC) and I was responsible for providing metric for

mission critical deliverables and division metrics, developing common

procedures to minimize manual efforts, developed Access7 DBs and

recommended changes in AT&T Business Units across the SE Region. As a

Contract Specialist, I assured contracts and billing agreed for New York

Telephone (NYNEX), providing bill closure and customer satisfaction,

minimizing customer complaints by diplomatic negotiations, collaborating

with AT&T Sales and reducing budget and operating costs by fast contract

closures. As a Manager, I was responsible for 24x7x365 coverage of

datacenters and call centers across the US, ticket resolution and closure.

In addition, I was responsible for trade shows and technical displays and

liaison for numerous independent telephone companies across the US and

providing OJT for employees and getting them remote AT&T and vendor

training. As an Application Support Manager, I provide support and

technical knowledge for our customers using custom developed software. This

also included training the customer on the software and working any issues

at each site and problem resolution and closure of tickets.

SUPERVISOR/COORDINATOR/TRAINER 02/70 -

12/87

Western Electric / AT&T Network Systems - NS Engineering, Cockeysville, MD

I was a supervisor at the Eastern Region Data Center. We had a 24x7x365

operation, 3 shifts. We ensured reliable operation of seven remote data

center locations. I provided technical support for computer operations,

programmers, local and remote on-line systems, print room operations and

tape library. I provide OJT for employees in my charge. I am experienced

in JCL, MVS/OS, and UNIX.

Retired Military

US Army Aviation 23 years

Vietnam Era Veteran (1968-1996)

EDUCATION

Formal Education:

Behavioral Science (BA/ABS) - NATIONAL-LOUIS UNIVERSITY, Chicago, IL

Corporate and Vendor Courses:

Solaris 8-10 Operating Environment SysAdm I, II

Brocade Silkworm Administration and Theory of Operations

HP SureStore E Disk Array XP256

HP-UX Troubleshooting

HP-UX 10.x OMNIBACK II

HP-UX 10.x System & Network Administration

3B2 System Administration

UNIX SYS V Release 3 - Advanced Topics

UNIX SYS V Screen Editor VI

UNIX Fundamentals for Programmers

UNIX Fundamentals for Users

UNIX System V Data Manipulation Tools

UNIX Software Development

Managing INFORMIX Databases

INFORMIX OnLine System Administration

INFORMIX Relational Database Management

ORACLE Version 7 Database Administration

ORACLE Version 6 Database Administration

ORACLE Version 6 Database Architecture

AT&T STARLAN Network Administration

AT&T STARLAN Network Technical Overview

C Language for Programmers

SHELL Command Language for Programmers

SHELL Command Language for Users

Java Programming

Principles of Data Communications

Structured Walkthrough Workshop

AT&T 6500 MFC System - Station Management

Configuring the AT&T 6386 WGS

DATAKIT VCS Installation & Operations

Microsoft Windows 6.0 Intermediate

Microsoft Access 2.0 Managing Forms and Reports

PERL

HMTL

Microsoft Access 2.0 Advanced Database Management

Microsoft Access 7

Microsoft Excel 4.0 Beginning

Microsoft Excel 4.0 Advanced

Microsoft Excel 4.0 Database and Graphs

Microsoft PowerPoint 3.0 for Windows

Microsoft PowerPoint 3.0 Advanced

Microsoft PowerPoint 4.0 Advanced

Microsoft SQL Server 6.0 DataBase Administration

Microsoft SQL Server 6.5 Administration

Microsoft SQL Advanced Server DB Administration

Administering Microsoft Windows NT 4.0

Supporting Microsoft Windows NT 4.0

(Core Technologies)

Implementing a DB Design on SQL Server 6.5

Microsoft Networking Essentials

Network Computing Awareness Seminar

Contracts and Legal Issues

Fault Management Process

IBM 370 Utility & Service Programs

IBM 370 Job Control Language

Hazard Communication Program

Introduction to Statistics and Probability

Data Gathering

Root Cause Analysis

SPC for Process Management

Data Analysis

Distributing Frame Drafting

Switchboard Drafting

Basic Drafting

Diversity

LDAP

JAVA Programming

McKesson Corporate Classes (Medical Based classes):

McKesson Product and application training - 13 wks

Blueberry Tool Overview

ER12 Upgrade TIE Performance Based Testing

KNOVA Access and Search

ARRA Overview - HSES Services

Horizon Health Summary - Problems Module Document Manager

Horizon Expert Document - Growth Charts and Anesthesia

Build Validation and Codification ARRA Nursing Internal Document Reference

Curriculum

ARRA Alignment (Internal Document Reference)

Horizon Health Summary - Overview (Internal Document Reference)

Horizon Health Summary - Admission Assessment (Internal Document

Reference)

Horizon Health Summary - Problems (Internal Document Reference)

Horizon Health Summary - Allergies (Internal Document Reference)

Horizon Health Summary - Home Medications (Internal Document

Reference)

Horizon Health Summary - Immunizations (Internal Document Reference)

Horizon Expert Documentation - Growth Charts & Anesthesia (Internal

Document Reference)

Document Manager (Internal Document Reference)

Build Validation and Codification - Nursing (Internal Document

Reference)

HHS Self Study Guide Curriculum

Horizon Health Summary Problems - Self Study Guide (Release 10.3.1.5)

Horizon Health Summary Problems - Practice (Release 10.3.15)

Horizon Health Summary - Problems Assessment Course (10.3.1.5)

Horizon Health Summary Allergies - Self Study Guide (Release

10.3.1.5)

Horizon Health Summary - Allergies Practice (Release 10.3.1.5)

Horizon Health Summary - Allergies Assessment Course (10.3.1.5)

Horizon Health Summary - Home Medications Self Study Guide (Release

10.3.1.5)

Horizon Health Summary- Home Medications Practice (Release 10.3.1.5)

Horizon Health Summary - Home Medications Assessment Course

(10.3.1.5)

Horizon Health Summary - Admission Assessment Self Study Guide

(Release 10.3.1.5)

Horizon Health Summary Admission Assessment-Practice (Release

10.3.1.5)

Horizon Health Summary Admission - Assessment (Release 10.3.1.5)

Horizon Health Summary - Immunizations Self Study Guide (Release

10.3.1.5)

Horizon Health Summary Immunizations - Practice (Release 10.3.1.5)

Horizon Health Summary Immunizations - Assessment (Release 10.3.1.5)

Horizon Health Summary Reporting - Self Study Guide (Release

10.3.1.5)

Horizon Health Summary Reporting Self Study Guide (Release 11.0)

ER11.0 - General Enhancement Overview

Horizon Infrastructure Operations

Horizon Infrastructure Tools

Horizon Clinicals Infrastructure Support Product Overview

Care Organizer - Application Overview (Release 10.3.1.5)

PointInsight (PI) Setup (Tools)

Translation Manager Overview Training

Translation Manager Training Webinar

Translation Manager Install Training Webinar

Translation Manager Overview (Release 1.2)

Translation Manager - Job Aid (Release 1.3.3)

Clinical Terminology Manager

Document Manager

ER10.0 - General Enhancement Overview

ER11.0 - Document Manager - Enhancements (self-paced)

ER11.0 - General Enhancement Overview

ER12.0 - General Enhancement Overview

ER12.0 - Document Manager - Enhancements (self-paced)

REFERENCES

Upon request

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