Project Manager Management
Resume:
PERSONAL DATA Dan Parkins
Solution Architect
Sr. Business Analysts
Sr. Principal Consultant
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Location Washington, D.C.
Languages English (Fluent)
Spanish (Basic)
Siebel June 1999
Experience
Since
Contact:
summary of experience
PMP Certified (Pending / Sep. 2010) and Over ten years of in-depth
Siebel Systems implementation experience in the service sector. Five of
the ten years are in the challenging Case Management implementation
experience using Oracle/Siebel Public Sector 7.8. Tasked with leading
the DOJ's requirements management and testing teams. Instrumental in
developing Use Case and scenario based deliverables as well as the
resulting testing plans and automated test scripts using Requisite Pro
and Mercury's Quality Center.
Over 20 years of Telecommunications and CRM experience. Senior member
of the Siebel Telco and CME Global Competency Center Team focused on
ensuring effective customer designs and leveraging best practices
gleaned from over 100 projects worldwide. Responsible for supporting
client's Program Management Office (PMO) initiatives in terms of:
Executing goals in a timely, profitable, and strategic manner for a
coordinated portfolio of projects that are aligned with the business
needs and tracked for value delivery
Reducing risks of failure and ensuring the ability to realize
implementation goals through consistent and repeatable project
management standards, communication, and value measurement
Providing personnel, tools, technologies, and standards which simplify
project control and manage objectives, scope, issues, benefit delivery,
costs, and quality
Extensive Industry and Siebel Product analysis and design experience
including:
Consultant Manager
Software Development Manager
Communications, Media, and Energy (CME) Solutions and Technical
Architect
Project management
Product configuration (eConfigurator)
Price factor modeling
ePlan Solution designs
Deep understanding of the CME Product Suite
Data model
Architecture
Complex Order Management process including MACD transactions
Successful instructional Webinar on Siebel ePlan methodology and product
modeling best practices
CME team liaison for Business Process Library and ePlan process
artifacts
PRIMARY skills
Siebel Universal Customer Management (UCM) 7.7
Applications eCommunications (Telco, Energy, and eMedia) 99.5; 6;
7.5.3
eChannel (PRM) 7.5.3
eService 7.5.3
eEnergy 7
Call Center 7.5.3; 6; 99.5
Field Service 7
Public Sector 7.8
Business Case Management (Benefits, Litigation, Investigation)
Processes Order Management (complex)
Product Management (eConfigurator)
Pricing Management (ePricer)
Quote Management
Contract & Entitlement Management
Opportunity Management
Revenue Management (Forecasting)
. Account Management (hierarchies)
. State Model Configuration
. Workflow Configuration
. Trouble Ticket Management
. Asset & Service Point Management
Service Request & Trouble Ticket Management
Field Service
Security Architecture (SSO)
Globalization
Siebel Modules Tools Customization; System Administration; Workflow
Manager; eConfigurator; ePricer, Order Management
(Complex)
Programming SQL, eScript, Javascript, HTML, XML, C#, .NET
languages
Database Oracle, MS SQL Server, IBM DB2
Operating Windows XP, 95, 98, 2000, NT, MS Dos, IBM Mainframe
systems (VMS)
Software Project Management: MS Project
packages Analysis & Design: ePlan, Rational Rose, Requisite
Pro, ProVision, iGrafx
Tools and Analysis & Design: UML, Rapid Unified Process
Methods
Technical Director & Co-Founder Digital Gap Solutions, Inc.
September 2005 - present Washington, DC
Senior staff responsible for business development, quality delivery of
client services, client communication, issue escalation and resolution,
quality assurance in implementation services and customer satisfaction.
Manage business needs of stakeholders, customers and end users. Act as a
conduit between the business community and the software development
team.
Led or participated in the following Siebel 7.x initiatives:
Litigation Case Management System Department of Justice
November 2006 - July 2010 Washington, DC
Sr. Functional Analyst/Sr. Business Process Re-Engineering Specialist
Analyzed user needs to determine functional and cross-functional
requirements. Performed functional allocation to identify required tasks
and their interrelationships. Identifies resources required for each
task. Assist in:
Gap Analysis
Design specification development
Configuration reviews
Development of User Acceptance Test Plan
Develop end-user raining material
Lead the quality management effort in terms of monitoring and
controlling processes related to the inspection of the LCMS
deliverables. Instrumental in the use of quality management tools such
as Requisite Pro, Clearquest, Quality Center, and Sharepoint tools.
Also instrumental in the development of processes and templates to
support Quality Management initiatives.
U.S. Citizenship and Immigration Services Department of Homeland
Security
September 2005 - July 2006 Washington, DC
Business Process Re-Engineering Specialist
Conduct business process reengineering including; leading process data
gathering work sessions to capture detailed process steps, capturing
process metrics, determining tools and systems used, documenting
detailed cross functional current state process maps, analyzing process
to determine root cause process errors, failures or problems, developing
future state processes to capitalize on identified process improvement
opportunities & areas for risk management.
Project Management Office
Defined and maintained process standards within the USCIS PMO as they
relate to COTS-based implementations within the agency. Supported the
management of medium and large projects including responsibility and
accountability for project goal and objectives determination, scope
development, management and control, project task and timelines.
Public Sector - Case Management
Solutions Architect, BA, Project Manager
Universal Customer Management (UCM)
Solutions Architect, BA, Project Manager
Call Center, Knowledge Management, Advanced Search, Solutions
Solutions Architect, BA
Quotes, Proposals, Premises: Current
Solutions Architect
Network Products for Telco Wirelline Data Services
eChannel, Partner Relationship Management (PRM): Nov 2003 - Jan 2004
ePlan Technical Architect; Solutions Architect: Lead technical team in
ePlan engagement for software company (hi-tech); Included UAN and UCM
solutions
Tech Lead for Order Management and Software Registration components of
the planned 18 month implementation.
Complex Order Management:
Lead Order Management Design Team for Telecommunications Wireless
Industry implementation
Product Modeling: Origin Energy (Australia), Sensis, eMedia (Australia)
Energy - Responsible for designs related to product modeling initiatives
including dual-fuel (energy)
eMedia - Yellow page directories (publishing media).
Lead Solutions Architect: British Telecommunications, Origin Energy,
General Electric Aircraft Engines
Siebel 7.5 Design Phase: Lead Design Architect for General Electric
Aircraft Engines
Siebel 7.5 ePlan customer engagement : Lead Solutions Architect energy
industry and aircraft engines manufacturer
Siebel 7.5 Upgrade Assessment : Project Manager for aircraft engine
manufacturer
Siebel 7.x eInsurance Analysis: Analysis & Test plan for insurance
industry company
ePlan development workshop: Support for eAutomobile initiative for
automotive industry manufacturer.
Siebel 7.x Analysis Phase: Solutions Architect Auto Glass company
supplier
Industry Project Experience: 1999 - Present
Department of Justice - Litigation Case Management System (LCMS)
Department of Homeland Security - USCIS (Case Management)
Department of Homeland Security - Human Capital (Case Management)
Schnieder National (Transportation)
Standard & Poor's (High-Tech)
Manitoba Telecommunications Systems (Telco - Canada)
Autodesk (High-Tech)
British Telecommunications (Telco - UK)
Origin Energy (Gas & Electric - Australia)
Sensis (eMedia: Directory Publishing - Australia)
ExxonMobil (Oil & Gas)
Digex (Web Hosting)
WorldCom (US & UK Telco)
Don't forget the versions of the software!
The same order like Siebel projects. 1st row, last employment before
Siebel Systems. 2nd row, the next older employment etc..
pRIOR experiencE
1986 - MCIWorldCom McLean, VA / London, England
2000
International CRM Systems Development Manager
Managed the international systems development effort of teams
in both Europe and the U.S. in support of Customer
Relationship Management (CRM) systems for telecommunications
applications. Within MCIWorldCom, pioneered the use of
Siebel's Communications vertical application in support of
management, synchronization, and coordination of customer
touchpoints including the Web, call center, field oganizations
and distribution channels.
Led the development and implementation effort of over 30 team
members on two continents involved with all aspects of systems
development and deployment of thin client, multi-tiered
systems.
Network Evaluation and Numbering Systems Manager
Managed software development and implementation effort of
MCI's Network Optimization and Evaluation System. The
application is responsible for extensive cost savings by
determining the most optimal service delivery method. The
application, a Web based JAVA intranet solution, was selected
as a candidate for patent approval based on complex rule based
algorithms.
Managed the development of MCI's local numbering systems.
MCI's number inventory and reservation system incorporates the
latest Local Number Portability initiatives and supports state
level Public Utility Commission (PUC) directives. The Number
Resource Management (NRM) system was selected as a candidate
for patent based on complex integration and communication
architecture. The application was developed as a web-based
JAVA intranet solution using Apple's WebObjects application
server.
Managed the development of MCI's switch homing application
that identifies MCI's appropriate switch based on prospective
customers Local Exchange Carrier's (LEC) phone number,
product, and service delivery method. The application
significantly reduced timely order entry and service
provisioning errors.
Certifications and awards
Siebel 7.x Customer Certified Siebel Consultant, Certified Siebel
Consultant
Siebel 2000 Customer Certified Siebel Consultant, Certified Siebel
Consultant
Education and training
.5 years Teaching English as a Foreign Language (TEFL) certified 2009
LADO International School, Washington, D.C.
1.5 Executive Certificate for Chief Information Officers (CIO):
Years 2000
University of Maryland at College Park, MD.
2 Years Master of Science, Telecommunications Management; 1999
University of Maryland, College Park, MD.
4 Years Bachelor's of Science, Journalism: 1975
University of Maryland, College Park, MD.
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