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Operations Manager

Location:
Connecticut
Posted:
January 23, 2015

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Resume:

DENISA PIZAÑO

** **** ******, *******, ** *****724-***-**** • ablmct@r.postjobfree.com

SUMMARY

I am an experienced management professional with a passion for development and a track record of success.

I build teams that are engaged, have vision, and consistently drive for results.

EXPERIENCE

TARGET CORPORATION

10/2011 – Present

Executive Team Leader – Logistics (Manalapan, NJ/North Haven, CT – sales volume $52 million)

Promoted to ETL - Logistics due to my results in strategy and large team leadership. Led logistics processes in-store and at off-site

warehouse. Directly managed logistics, pricing, presentation, off-site warehouse, and facilities management teams. Responsible for

daily leadership and development of ETL - Replenishment, seven hourly department managers, store facilities technicians and

between 20-175 team members. Achieved exceptional results in warehouse location accuracy, organizational processes in space-

constrained units, and on team engagement surveys.

TARGET CORPORATION

03/2010 - 08/2011

Executive Team Leader - Guest Experience (South Nashua, NH – sales volume $45 million)

Promoted to ETL - Guest Experience after excelling in hourly positions. Led Guest Experience teams in a multi-level mall store.

Responsible for leading all customer service programs including Target credit conversion, signing and merchandising programs,

return policies, web-order fulfillment, and community outreach. Led five hourly department managers, 50 cashiers, and a store

team of 50-150 team members. Recognized with additional roles as Internship Mentor and Guest Experience District Trainer,

providing training and ongoing peer mentorship to new-in-role executive-level leaders.

TARGET CORPORATION

04/2009 - 03/2010

Senior Team Leader (Northwest Nashua, NH – sales volume $28 million)

Promoted to Senior Team Leader and key holder for mid-volume Target store. Held Leader On Duty role with additional

responsibility for the day-to-day operations of Guest Experience. Drove Best-In-Class results in guest experience surveys and

consistently ranked #1 in the district and group for store performance metrics.

TARGET CORPORATION 01/2009 - 04/2009

Team Leader (Northwest Nashua, NH – sales volume $28 million)

Promoted to Team Leader, responsible for managing store at the department level and successfully leading store team members to

deliver a Target brand shopping experience.

TARGET CORPORATION

02/2008 - 01/2009

Team Member - Merchandise Flow (Northwest Nashua, NH – sales volume $28 million)

Responsible for quickly and accurately stocking merchandise to shelves and providing exceptional guest service. Team trainer for

new-in-role team members on store best practices.

ACCOMPLISHMENTS

• Recognized as high-potential expert ETL with district impact and ability to develop a diverse pipeline of talent.

• Chosen as Intern Mentor while still a new-in-role ETL myself. Responsible for training and developing two

Executive Interns.

• District Trainer for new-in-role Guest Experience ETLs.

• District Trainer for new-in-role Logistics ETLs.

• #1 in group for Target Visa Debit Card penetration during company-wide contest to drive sales.

• Increased team member intent-to-stay in two store assignments based on store Best Team Surveys.

EDUCATION

BACHELOR OF ARTS: ANTHROPOLOGY

Indiana University of Pennsylvania, Indiana, PA, USA

~ Pursued Bachelors Degree in Anthropology, with specific concentrations in Archaeology and Latin American Studies.

~ Head Resident Assistant (September '06 - December '07)

~ Resident Assistant (September '04 - May '06)



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