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Sales Customer Service

Location:
Lake Charles, LA
Posted:
January 23, 2015

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Resume:

Kane Duplechain

Cellular 337-***-**** **** Naud Rd

Home 337-***-**** Abbeville, LA 70510

abllwc@r.postjobfree.com

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Executive Summary

Offering 8 years of progressive experience working in the service and

supply industry. Strengths include managerial and leadership roles with

skills in employee relations, training and team building. Knowledgeable in

all aspects of operations and facilitates general business disciplines to

effectively accomplish innovative processing methods, increase efficiency

and produce high levels of customer satisfaction. Demonstrated success in

developing and implementing new programs to improve safety and work force

integrity.

Experienced, goal-oriented individual with over 8+-years progressive

background in sales, account management and operations. Ability to utilize

knowledge in areas of strategic marketing and advertising, human resources

management, personnel training, contract negotiation, budget

development/administration, inventory and logistics. Motivate team members

to meet and exceed established goals.

Professional Experience

Independent Consultant/ Contract Sales 2014 to Present

Self Employed Louisiana

Accomplished in supporting sales, management, and engineering

professionals. Accustomed to fast-paced, high-pressured positions,

demonstrated ability to prioritize multiple tasks, meet deadlines, and

provide quality service. Communicated professionally with upper management

and customers. Communicated with customers daily. Built a rapport with

customers and proposed different products and services based on their

account history to help minimize their monthly bill.

Acct Management / Business Development 2011 to 2014

Ecoserv Lafayette,La

Generated new accounts and built annual revenues. Experienced in the growth

and development of major national accounts. A highly dedicated professional

with a track record for longevity and organizational loyalty in meeting day-

to-day/ year-to-year operational and sales objectives.

Business Development 2010 to 2011

PMI Amelia,La

Coordinated with all departments to ensure smooth operation of all sales

and delivery of product. Dealt tactfully and effectively with difficult

customers. Demonstrated effective management skills and encouraged team

concepts. Worked directly with customers assisting in sales, resolving

problems and ensuring maintenance of productive customer relations.

Business Development/ Operations 2007 to 2010

RCS Lafayette,La

Planned, developed, and supervised daily activities. Obtained new sales

opportunities in difficult markets. Skilled in attaining sales and profit

objectives in competitive environments. Conducted all phases of office

procedures, organizing, and coordinating projects for maximum efficiency.

Successful record in management and production quality control.

Business Development/Operations/Manufacturing 2004 to 2007

Envirochem Erath,La

Worked directly with customers assisting in sales, resolving problems and

ensuring maintenance of productive customer relations. Resolved customer

problems and ensured satisfaction. Provided technical sales support.

Prospected and developed regional and local accounts. Experienced in

management, personnel development, performance evaluation, and team

development. Calculated weights of truck shipments and completed bills of

lading. Experienced in all phases of shipping, receiving, and inventory

control. Skilled in customer and employee communications.

Installation and Repair 2003 to 2004

AT&T Lafayette,La

Communicated with customers daily. Built rapport with customers through

effective and precise communication. Assessed client needs and recommended

appropriate products or modifications. Provided superior customer service

and work quality while demonstrating attention to detail, flexibility and

innovation in resolving problems. Possess effective communications skills,

and work well with others at all levels. Handled customer inquiries and

complaints.

Project Manager/Operations 2001 to 2003

Sytex Intl. Doha, Qatar

Coordinated workflow through various departments. Completed operation and

maintenance of various telecommunications circuits. Coordinated project

goals and deadlines with engineering, safety, facilities, and production

personnel. Developed and designed new layouts and construction plans. Hired

professional and support personnel.

Manager/Field Installations 1997 to 2001

AT&T Lake Charles,La

Successfully developed new systems that have increased productivity and

quality of work. Conducted all phases of office procedures, organizing, and

coordinating projects for maximum efficiency. Supervised colleagues during

hectic seasonal periods. Successful record in management and production

quality control. Coordinate well with contractors and subcontractors. Able

to resolve problems and maintain friendly and effective relations.

Consistently implement new techniques and procedures that increase

productivity and lower costs.

Education

H.S. 1995

Barbe High School Lake Charles,La



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