September *, ****

To Whom It May Concern:

I was pleased to hear of possible opportunities in your organization. I am

currently enrolled at the University of Phoenix, Rockville Campus as a full-

time student in IT Systems/ Network Systems Security. To supplement my

income I am seeking full time employment in a company with room for

advancement based on experience and education. Please accept my resume for

consideration of potential employment with your company.

My references are available upon request.

Sincerely,

Kenneth Gray, Jr.

20055 Mattingly Terrace

Gaithersburg, MD 20879

301-***-****

abll8n@r.postjobfree.com

20055 Mattingly Terrace Gaithersburg, MD 20879 Home: 301-***-****

Other: 301-***-****

abll8n@r.postjobfree.com

Kenneth Gray, Jr.

Objective: To enter a work environment where my skills can be utilized to

make a positive impact with room for advancement.

Experience

Sobran Inc.

November 2009 - July 2010 Warehouse Clerk II/Driver Helper/Driver

Gaithersburg, MD

. Responsible for arranging government surplus from NIH facilities

including but not limited to, unloading surplus, staging, purging,

preparation of recycling of damaged items, preparing spreadsheets of

surplus for final advent, picking up surplus from government

facilities, verifying items with invoices, responsible for transport

of items to warehouse facility, maintaining a clearance for government

badge, responsible for keeping a good rapport with clients with

exceptional service, supervising two other crew members, and

corresponding with managers and supervisors through daily, weekly and

monthly reports of inventory surplus. Systems Used: Sunflower Excess

System

Bethesda Plumbing/ Beautiful Baths and Kitchens

February 2008 - April 2009 Plumber Assistant White

Flint, MD

. Duty was to assist the plumber with all duties including customer

service, soldering, installing drains, fixing leaks, and remodeling.

Manpower

November 2005 - February 2008 Data Entry Specialist (Permitting

Services) Rockville, MD

. Responsibility was to update county database through with correct

information via real property search where I exceeded daily quota of

100+ addresses entered/updated. Used spreadsheets to correspond with

supervisor to inform of completion of tasks and of errors in the

database(s).

Data Entry Specialist (DPWT)

Rockville, MD

. Duties were to take voicemails off of the phones, as well as answering

incoming calls which included the requests for bulk trash pick up to

residential customers. Scheduled days for trash pickups, updated

system with driver pickups and errors, and printed tickets for

managers. Provided residents with information on trash pickups types,

as well as information requested. Provided trash truck drivers with

lists for their daily routes compiled from the requests from

customers.

Data Entry Specialist (DHHS)

Rockville, MD

. Responsible for data entry into programs AIF, CARES, and AIM9.Worked

in both Child Youth Families and Aging and Disability Services of DHHS

for 5 months. Answered telephones and directed those phone calls to

the proper personnel. Used spreadsheets to inform supervisor of

completion and errors in the database(s).

Shipping & Receiving Clerk Germantown,

MD

(Comtech Mobile Datacom)

. Responsible for receiving parcels from various carriers such as FedEx,

UPS, and USPS. Also responsible for recording package numbers and from

whom it was sent, filing packaging lists, notifying employees that the

packages were sent or received, packaging items to be sent and

labeling them with the correct carrier forms and labels, and reporting

late shipments and damaged parcels to the carriers.

Dispatcher (Peapod) Gaithersburg, MD

. Duty was to keep track of all drivers' routes and ETA for deliveries,

receiving calls from drivers explaining all delays and missed stops,

contacting customers explaining delays and ETA of deliveries, calling

the customer care division for any discrepancies of deliveries and

errors in items received by customers, using maps and internet to give

lost drivers directions to the customer homes, and Issuing and

Receiving keys to truck drivers, walkie-talkies, and route slips

to/from drivers.

Collection Specialist/Customer Service Gaithersburg,

MD

. Responsibility included collection on overdue accounts for various

companies providing personalized service to clients demonstrating

effective communication skills. Located customers to collect

installments on overdue accounts, damage claims, and non payable

checks. Performed techniques to overcome objections and debt

abandonment effectively while researching and recommending steps

necessary to collect the balance in full in the shortest amount of

time. Responsible for knowledge of the FDCPA regulations and

maintained financial records and produced reports for supervisors and

managers.

Certifications

. Certificate of completion for successful completion of Arrow Financial

Services Account Representative and F.D.C.P.A. training.

. Certificate of completion for successful completion of Arrow Financial

Services Account Representative Assistant training.

. Certificate of Merit for completion of advanced applications.

. Certificate of Merit for completion of computer applications.

. Certificate of Merit for completion of C++.

Skills

. Skilled in behavior modification, crisis prevention techniques,

working for licensed day care provider with children with autism, down-

syndrome, and the deaf. Also worked with the geriatric and senior

citizen community as well as "disconnected" youth through the Youth

Cultural Competence leadership program sponsored by the Department of

Labor.

Education

The University of Phoenix (2010 -2012 IT Systems / Network Security)

Rockville, MD

Col. Zadok Magruder High School Rockville, MD

The Bullis School College Prep School (Technology)

Potomac, MD

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