Customer Service Real Estate

Location:

Posted:

August 31, 2010

ROBERTA JOY MILLER

abll4a@r.postjobfree.com Cell 937-***-****

PROFESSIONAL

SUMMARY Experienced paralegal with a strong work ethic and dedicated team player, seeking a position that will

provide room for growth.

EDUCATION: Miami -Jacobs Career College

Associates of Applied Science, Paralegal

Graduated April 2010

INTERNSHIP Greater Dayton Volunteer Lawyers Project February 2010

Paralegal Internship

• Prepared legal documents for filing

• Filed documents with clerk of courts

• Prepared client letters

• Worked with Best Case to prepare bankruptcy filings

• Prepared divorce complaints

EXPERIENCE: Lerner Sampson and Rothfuss March 2010-July 2010

Evictions Paralegal

Temporary Position

• Prepare Writ of Possessions for filing with the courts

• Prepare Forcible Entry and Detainer Complaints

• Prepare 90 day, 10 day and 3 day eviction notices

• Update clients regarding status of evictions

• Cooperate with tenants who are victims of foreclosures

• Open files, close files and maintain files

• Contact county sheriff’s departments for updates on service of eviction notices

• Maintain contact with real estate agents regarding updates of REO properties

• Schedule lockouts with local sheriff departments and real estate agents

General Electric (GE Money) August 2008-October 2009

Account Coaching Specialist

• Supported other customer service associates with difficult calls

• Coached other customer service associates with policies and procedures

• Helped customers with complex issues

• Resolved customers concerns with escalated issues

• Assisted other customer service associates with general questions

• Provided customers with resolutions for their problems

General Electric (GE Money, November 2006-Oct 2009

Customer Service Rep

• Used critical thinking skills to solve customer issues

• Provided general information regarding customer accounts

• Assisted customers with complex issues