Shannon Decker

**** **** ***** ***** #***

Sioux Falls, SD 57108

702-***-****

ablkyh@r.postjobfree.com

OBJECTIVE To use the knowledge I have acquired through my work experience

to acquire an administrative position.

WORK Travel Agent - Travel Associates; Dell Rapids, SD.

EXPERIENCE Planning perfect vacations for clients by qualifying their

needs and wants, researching various destinations and

giving expert advice that will ensure the client's

satisfaction. Make arrangements for transportation, hotel

accommodations, rental cars, tours and recreation. Ensure

that deposits and final payments are made on time. Provide

travel information to clients, including required travel

documents, custom regulations, weather conditions, and

currency exchange rates. (4/10 - present)

Sales Coordinator/Administrative Assistant - Palms Casino

Resort; Las Vegas, NV.

Provided assistance to Director of Hotel Operations and the Front

Desk. Utilized my computer knowledge by creating many

documents and reports in Excel, Word, and Powerpoint.

Provided customer service to guests, by assisting them with

their reservations and any thing else they may need during

their stay. Coordinated room reservations, dining

reservations, spa appointments and transportation for

clients. Prepared proposals and contracts for groups.

Answered a multi-line phone. Qualified incoming leads for

group sales. Utilized Salesforce.com and Delphi programs.

(10/07 - 3/10)

Payroll Administrator/Administrative Assistant - Sheraton

Hotel; Sioux Falls, SD.

Provided assistance to all executives. Prepared many reports in

Excel, including Management Statistics, Server Sales,

Overtime Reports, monthly comment card surveys and P&L

Reports. Responsible for all gift certificate donations.

Opened and distributed incoming mail each day. Prepared

memorandums and letters to guests and team members.

Prepared payroll for the hotel. Assisted Human Resources

in various tasks such as associate parties, new employee

orientation, team member records, new hire paperwork,

employee verification and employee incentives. (5/00 -

6/07)

Guest Service Representative - Super 8; Brookings, SD.

Performed all areas of customer service, including taking

reservations, greeting guests, checking guests in and out

of the hotel, and providing information to the guests.

Assigned rooms and completed housekeeping reports each

morning. Performed various housekeeping duties. (10/99 -

5/00)

Receptionist - Computers, Network Systems, and Support;

Brookings, SD.

Provided all facets of customer service, including

answering the telephone, taking messages, and helping

customers with any questions they might have. Assisted in

building and setting up new computers and utilized computer

programs including Microsoft Windows, Office, Quick Books,

and Works. Performed various office duties including

payroll, purchasing, accounts receivable, accounts payable,

and returns of defective merchandise. (12/97 - 5/99, 8/99

- 5/00)

Guest Service Representative - Village East Resort;

Okoboji, IA.

Performed all areas of customer service, including

greeting guests,

checking guests in and out of the resort, answering any

questions guest may have, and

being available to the guests at

all times. Made reservations for guests, assigned rooms

each morning, and helped with group

functions. Also performed Night Audit duties, such

as balancing out each shift,

balancing room charges from the various departments, and

preparing reports for each

department. Assisted Front Desk Manager in setting up a

yield management graph. (5/99 - 8/99)

Guest Service Representative - Best Western/Staurolite Inn;

Brookings, SD.

Provided all facets of customer service, including taking

reservations, setting up blocks

of rooms, greeting guests, and checking guests in and out

of the hotel. Helped guests with any questions they had,

trained new employees, assigned rooms each morning, and

performed various housekeeping duties. (5/98 - 4/99)

EDUCATION South Dakota State University Brookings, SD

September 1997 - May 2000

Bachelor of Science degree in Hotel/Foodservice Management

Economics and Business minors.

Cumulative GPA: 3.46

AWARDS Employee of the Year, Sheraton Hotel

2002

AND Employee of the Month, Sheraton Hotel 1/01,

7/02, 6/04

ACTIVITIES Dean's List 9/97 - 5/00

S.D. Innkeepers' Association Scholarship

3/99

Food Science, Dietetics, and Hospitality Club President

9/99 - 5/00

Phi Upsilon Omicron Honor Society 10/99

- 5/00

*References available upon request.

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