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Customer Service Sales

Location:
Hanford, CA, 93230
Posted:
September 01, 2010

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Resume:

Erika Mendez

*** ****** ***

Hanford Ca, *****

559-***-****

Objective

Im looking to obtain a position as a customer service representative where

I can imply my abilities and skills towards the company.

Skills

. Typing skill of 50+ WPM

. Good use of English grammar and spelling.

. Good articulation and pleasing speaking voice.

. Ability to tolerate the stress of emotional dialogues.

. Ability to learn ASL syntax.

. Sensitivity to consumer needs.

. Bilingual(English/Spanish)

Experience

California Services for the Deaf Lemoore. CA 93245

Communication Assistant 02/04/2008-present

. Accept and place local and long distance relay calls for consumers.

. Follow desired method of billing instructions and enter billing

information into the system.

. Translate electronic messages to voice messages and voice messages to

electronic messages.

. Translate sentence structures and language patterns from American Sign

Language (ASL) to English and English to ASL to ensure the correct

message is relayed.

. Convey the caller's actual feelings and emotions.

. Relay contents of the call as accurately as possible without

intervening in the conversation.

. Maintain strict consumer confidentiality.

Maurices Hanford CA 93230

10/22/2007-02/02/08

. Sales Associate

. Responsible for providing exceptional customer service and sales

Education

College of the Sequoias Visalia, Ca

Working on my AS in criminology

Have completed 36 credits

References

Christina Kokenge

102 N. Krohn Place, Sioux Falls, SD 57103

605-***-****



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