Luciano Joseph Nova

*** ********* *** *** #*

Pacifica, CA 94044

M: 415-***-****

ablj4a@r.postjobfree.com

Objective:

Obtain a support technician position with a growing firm that will

provide opportunities for advancement while utilizing and expanding

upon my current skill set, experience, and educational background.

Hardware: Operating Systems:

Intel/PC-Compatibles (IBM, MS-DOS, Windows 3.x/9x/Me

Toshiba, Hewlett Packard,

Compaq, Dell, Gateway)

Apple-Macintosh Windows 2000 & 2003 Server

Cisco Routers & Switches (IOS Windows 2000/XP Home &

12.x) Professional

Software:

Internet Explorer 5.5, 6.0, 7.0 Adobe Acrobat Professional

Netscape, IE, FTP, Telnet File Net

Microsoft Office 2000, XP, 2003 Norton Ghost

Cisco Configuration Tools

Procom, Putty, Clarify

Educational Background:

09/05 to 06/07

Community College of Rhode Island - Warwick, RI Campus

Graduated 6/07

- A+ & Network+ Computer Maintenance Certification Coursework

- Novell CNA Coursework

- Windows Server 2003 Coursework

- Introduction to UNIX Systems Coursework

- Microsoft Certified Desktop Support Technician Coursework

- Cisco CCNA Coursework

Technical Employment History:

06/10 to Present

Desktop Migration Support Technician - US Government/Equal

Employment Opportunity Commission/Dell Corporation

- Desktop Support security

- Deployment software

- Migration

- Some networking

- Contracted under Dell Corporation

06/09 to 01/10

Field Support Technician - Deployment Engineer - US

Government/Department Of Homeland Security/ICE/UNISYS/Qualtech

- File/Print Server Installation and Deployment

- Software Rollout

- Troubleshooting

- Diagnostics

- PC Deployment

07/08 to December 2008

Field Support Technician - US Government/US Army Corps Of

Engineers/Dell Corporation - San Francisco/Sausalito, CA

- Performed Software Ghost Imaging

- Software Rollout

- Troubleshooting

- Diagnostics

- PC Deployment

01/08 to 02/08

Field Support Technician - Depuy/Symmetry Medical - New

Bedford, MA

- Performed Software Ghost Imaging

- Software Rollout

- Troubleshooting

- Diagnostics

- PC Deployment

06/07 to 10/07

Field Support Technician - Stop & Shop/EDS Corporation -

Freetown, Braintree, Quincy MA

- Performed Software Ghost Imaging

- Software Rollout

- Troubleshooting

- Diagnostics

- PC Deployment

05/07 to 06/07

NOC Support Technician I - Vanguard Managed Solutions - Mansfield, MA

- Managed client base of 17 supported clients

- Installed and Configured Cisco Routers

- Troubleshoot connectivity issues with Customers and Telco

- Assigned or opened tickets in ticket tracking software

- Provided support for VPN related connectivity issues

- Coordinate after-hours testing for Customers

- Provided backup support for higher level technicians

- Escalated untimely repair issues with Telco

- Performed other duties as assigned

-

Non-Technical Related Job History:

More information regarding this section of employment history is available

upon request

4/05 to 9/05

Automobile Service Technician - WCM Auto Group - Rayham, MA

4/04 to 4/05

Automobile Service Technician - Coast to Coast Transmissions -

Warren, RI

8/01 to 3/04

Automobile Service Technician - Sam's Club - Warwick, RI

3/00 to 6/01

Automobile Service Technician - New England Tire Company - Warwick,

RI

2/99 to 3/00

Automobile Service Technician - Tasca Lincoln Mercury/Tasca Ford -

Seekonk, MA

10/98 to 2/99

Warehouse & Stock Clerk - Circuit City Stores - Cranston, RI

2/87 to 10/98

Assistant Prep Cook - Guido's Restaurant, Inc. - Providence, RI

References:

Reference Sheet Available Upon Request

Contact this candidate