Sharon Roland
PO Box A****, Chicago, Illinois, **690
773-***-**** l abliww@r.postjobfree.com
QUALIFICATIONS & SKILLS
Five years of call center customer service experience; strong phone, heavy call
volume
Professional and personal in relating with clients and co-workers
Self-motivated, detail-oriented; a dependable and reliable worker
Type 75 WPM, skilled in touch 10-key and alpha-numeric 10,000 strokes data entry
Multi- tasked in general office procedures
EXPERIENCE T ax Preparer l H &R Block, Chicago, IL l Dec 2004-April 2009
Prepared income tax return forms for individuals and small businesses
Interviewed clients to obtain additional information on taxable income, deductible
expenses and allowances
Reviewed financial records, such as prior tax returns, income statements and
expenditure documents to determine return
Utilized tax software programs to compute taxes owed, prepare atypical returns
and calculate preparation fees based on complexity of returns and time preparing
forms