Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Fresno, CA, 93727
Posted:
September 03, 2010

Contact this candidate

Resume:

Sara I. Hamilton

**** * ***** ***

Fresno, CA ***27

510-***-****

ablir5@r.postjobfree.com

Objective:

Educated, Professional with nine years experience working and

providing service with youth and senior citizens. Provide education,

knowledge, life skills and mentoring for youth in and around the

community. Instruct lesson plans, athletics, fitness and other

related subjects. Develop skills such as resume writing, job

searching, homework and personal portfolios. Proficient with microsoft

office and mac systems. Certified instructor and coach.

Education:

California State University Fresno, Fresno, Ca

Bachelors of Science, Kinesiology, Minor in Coaching

Cumulative 3.0 GPA

Contra Costa Community College, Richmond, Ca

Associates of Arts

Cumulative 3.8 GPA

Athletic Training Intern

Intercollegiate Volleyball and Softball

Experience:

City of Fresno Jan 2008-Present

Service Aide Fresno BEST

( Establish and enforce rules for behavior and procedures for

maintaining order among students.

( Adapt teaching methods and instructional materials to meet

students' varying needs and interests

( Instruct through lectures, discussions, and demonstrations in

one or more subjects.

( Establish clear objectives for all lessons, units, and

projects, and communicate these objectives to students.

( Prepare materials and classrooms for class activities.

( Assign lessons and assist with homework.

Central Valley YMCA Sept 2006-June 2007

Youth and Fitness Programs Intern

(Develop or coordinate fitness and wellness programs or

services.

(Develop fitness or wellness classes, such as yoga, aerobics,

weightlifting, and aquatics, ensuring a diversity of class

offerings.

(Maintain wellness- and fitness-related schedules, records, or

reports.

(Operate, and instruct others in, proper operation of fitness

equipment, such as weight machines, exercise bicycles,

benches, hand weights, and fitness assessment devices.

Best Buy Nov 2001-Sept 2006

Customer Service Representative/Sales

(Confer with customers by telephone or in person to provide

information about products and services, to take or enter

orders, cancel accounts, or to obtain details of complaints.

(Keep records of customer interactions and transactions,

recording details of inquiries, complaints, and comments, as well

as actions taken.

(Check to ensure that appropriate changes were made to resolve

customers' problems.

(Determine charges for services requested, collect deposits or

payments, or arrange for billing.

(Refer unresolved customer grievances to designated departments

for further investigation.

(Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

Additional Experience/Skills:

(CPR/First Aid Certified( MSROM Certified

(Coaching Strategies and Theories Certified

(ACCAL/De Anza High School Head JV Volleyball Coach

(Microsoft Office Proficient (Word, Excel, Powerpoint, Outlook)

References available upon request



Contact this candidate