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Customer Service Manager

Location:
Daphne, AL, 36526
Posted:
September 01, 2010

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Resume:

Joseph Matthew Smith

*** ***. ***. ***. ****

Daphne, AL 36526

251-***-****

abliqt@r.postjobfree.com

EDUCATION:

Bachelor of Arts in History and Political Science, December 2007

The University of Alabama GPA: 3.1/4.0

Major: History, Political Science Minor: Computer Applications and

Technology

EXPERIENCE:

03/09-Present Product Technician, Aaron's Sales and Lease Spanish

Fort, AL

. In charge of coordinating delivery routes of merchandise

throughout Baldwin and Mobile County.

. Provide customer with detailed information and demonstration

of merchandise and performed maintenance upon merchandise

. Maintain customer accounts by performing home visits

09/08-03/09 Account Manager, Rent-A-Center, Tuscaloosa, AL

. Performed coordinated delivery routes of merchandise in

Tuscaloosa.

. Responsible for answering phones on customer accounts and

sales of merchandise.

. Managed the filing system to ensure accurate client

documents.

03/08- 09/08 Customer Service Representative, Blockbuster Video,

Tuscaloosa, AL

. Supported customers with merchandise location and

information.

. Communicated with customers over the phone about past due

accounts.

. Assisted in store inventory of merchandise.

06/07-01/08 Student Clerk, University of Alabama Supply Store,

Tuscaloosa, AL

. Performed deliveries of office materials throughout campus in

a university vehicle.

. Routed incoming shipments of books and merchandise into

bookstore database.

. Trained new employees on store guidelines and job

responsibilities.

08/05-05/07 Student Assistant, The University of Alabama McLure

Education Library, Tuscaloosa, AL

. Processed books in and out through the library's system.

. Conducted many inventory assessments of the library's book

stacks to maintain an accurate count of books available to

disperse.

. Helped patrons on how to locate books, use the online

databases, as well as computer assistance involving printing,

copying and writing.

Computer Experience: Operating Environments - Windows XP/Vista

Microsoft Excel, Microsoft Word, Microsoft Access,

Microsoft FrontPage, XML

Honors and Activities:

Phi Delta Theta: Fall 2003 - Spring 2007

. Assistant Rush Chair - Summer 2004

. House Manager - Spring 2005 - Spring 2007

. Vice President - Spring 2006 -Fall 2006,

. IFC Representative - Spring 2006 - Fall 2006

References Available Upon Request



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