Jon Sandholm

*** ***** ***

Brandon, SD *****

Phone: 605-***-****

E-mail: abliiq@r.postjobfree.com

OBJECTIVE

To apply my skills from school to the criminal justice field

SUMMARY OF QUALIFICATIONS

•

• Established Leadership Skills • Trustworthy and Reliable

• Superior Customer Service Skills • 6 Sigma Yellow Belt

• Access, Word, Excel, and PowerPoint • Internship Minnehaha County Sheriffs and

• Dedicated and Loyal Jail (July 2009 to September 2009)

EDUCATION

Colorado Technical University, Sioux Falls, SD

Bachelor of Science in Criminal Justice

Graduated: September 2009

Relevant Coursework

•

• Corrections in America • Law Enforcement Operations

• Introduction to Criminal Justice • Criminal Law

• Introduction to Licit and Illicit Drugs • Victimology

• Juvenile Delinquency • Criminal Investigation

• Homeland Security • Introduction to Criminalistics

• Criminal Procedure • Criminology

• Laws of Evidence • Introduction to Criminal Profiling

WORK EXPERIENCE

CIGNA Tel-Drug Pharmacy, Sioux Falls, SD 1997 - Present

Member Services Supervisor, CPhT 2007 - Present

Supervise a staff of 16 to 24 team members and monitor their time and attendance

Examine staff quality and proficiency

Work closely with staff to assure productivity and effective team work

Collaborate with peers and our counter-part pharmacy out in Horsham, PA.

Conduct monthly 1:1’s with each staff member

Guide team to achieve their Annual Performance Objectives

Conduct Bi-Weekly Team Meetings

Work extra hours to support the team

Pharmacy Services Technician, CPhT 2002-2007

Assisted Pharmacist in filling of prescriptions

Entered new prescriptions into the system and researched rejected prescriptions

Assisted the CEO and several level Managers with escalated issues during the new system transition

Lead Customer Services Representative 1997-2002

Handled Supervisor calls and assisted Customer Service Representatives with questions

Assisted with Comment Cards sent out to customers.

Assisted in Quality Monitoring to assure good services.

Interviewed and hired new staff members

REFERENCES AVAILABLE UPON REQUEST

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