Suresh Maghrajh[pic]

**** ******* ******, ******** ****, CA. 94040 ~ 650-968-

**** ~ ablib8@r.postjobfree.com

OBJECTIVE

To utilize my extensive acquired knowledge, skills and experience in

Customer Service, operations, sales, data entry, shipping & receiving,

purchasing, general maintenance and clerical to obtain a challenging

position.

SUMMARY

. Professional with over 12 years of solid, hands-on experience in a

variety of industries including the high tech and retail industry.

. Experienced across the entire spectrum of the purchasing process from

processing orders to the delivery of material ordered.

. Experienced in maintaining all documentation in compliance with the

company's SOPs.

. Researched, compiled and formatted information into database

spreadsheets.

. Negotiated contract terms and maintained confidential files with

customers and suppliers.

. Ordered and maintained departmental equipment and supplies.

. Good oral, written, problem and organizational skills.

. Excellent teamwork skills and the ability to perform independently.

. Ability to learn quickly and apply knowledge to various situations.

. Excellent customer service and proactive problem solving skills.

. Ability to set priorities, plan work and meet deadlines in a dynamic

environment.

TECHNICAL SKILLS

. All Microsoft Office Modules with extensive use of Excel, Clarify, Word

and Notes.

. AVCOR and FedEx Power ship II.

. Introduction to SAP.

CERTIFICATIONS

. Forklift certification.

EXPERIENCE

Cisco Systems, San Jose, CA

Customer Support (RoHS)

07/06 to 12/08

. Worked closely with the Cisco's component engineering team to technically

evaluate supplier data for RoHS Compliance.

. Worked with suppliers to communicate and enforce RoHS requirements.

. Collected and evaluated data from a diverse supplier base.

. Sent data collection packages for last remaining parts, CoC's

(Certificate of Compliance) communicating with suppliers and Component

Engineers in order to meet deadlines, solve any issues.

. Resolved on going process in Aravo with escalations from IHS regarding

authentication of parts with component engineers and commodity managers,

whether to authorize IHS to drop parts and follow up in having parts

cancelled in the AVL in Pact Tool, (AVL clean up)

. Collaborated with RoHS team in order to ensure data is being loaded

properly into Cisco's database by manually searching previous loads

for unusual issues and solving those issues.

. When necessary, supplied IHS with updated supplier contacts, (phone

numbers and Email addresses).

. Uploaded parts in IHS's Bom Optimizer to gather Pb-free data from

Cisco's suppliers.

. Processed, return of completed RoHS Validation Surveys, followed up

with phone calls to suppliers primary contacts on completion of RoHS

Validation Survey, weekly calls, follow up with emails, also works

with GSM (Global Supply Management) team to resend RoHS Validation

Survey documents as needed by supplies.

. Worked with commodity managers, component engineers and NPIE's (New

Product Introduction Engineers) to initiate massive AVL clean up for

class code 28, from certain PCB suppliers.

. Assisted TCS with IHS escalations in Aravo.

. As needed worked with NPIE's to enter CoC's and NY's and sometimes

compliance manage parts in Emars.

. Wrote departmental producers using Microsoft Power Point.

. Provide weekly updates on overall data acquisition progress. Complete

Phase I data collection and provide project closure recommendation.

Expo Design Center, East Palo Alto/San Jose, CA

5/02 to 9/05

Costing Associate (VTC & CTC-Costing/Sales)

. Primary liaison between Expo Center and the various home improvement

vendors regarding purchase orders, costing issues and ETA's.

. Builds and develops excellent rapport with customers and vendors.

. Inputs invoices into customer database.

. In charge of tracking and processing invoice payments for entire East

Palo Alto store.

. Manages all questions concerning pricing and catalog validity.

. Ensures that all catalogs and price sheets are current and up to date,

maintaining vendor catalog library, purging outdated catalogs.

. In addition to being a costing associate, I work in the tile department

assisting customers in selecting particular types of flooring (i.e.

marble, porcelain, ceramic, hardwood etc.)

. Weighed the benefits with customers in determining the correct tile for

their application.

. Provided customers with a high level of service regarding tile and floor

selection.

Baypoint Innovations, Santa Clara, CA

Centigram Corporation, San Jose, CA

05/96 to 6/01

Customer Support & Technical Representative

. Managed service materials inventory location, interacted with logistics

personal to forecast inventory requirements.

. Provided assistance to Customer Service in New York, Canada and customers

that may have encountered any problems identifying parts to order,

verified system warranty integrity.

. Set up and processed (RMA's) and advance replacements for software and

hardware in proprietary database.

. Worked with Technical Assistance Center to serialize hard drives, custom

software diskettes and CD-ROM's.

. Provided 7 X 24 on call worldwide logistics and technical support.

. Responsible and coordinated installations of Y2K software updates.

. Developed long-term business relationships with customers and business

partners.

. Negotiated contract terms and maintained confidential files with

customers and suppliers.

. Ordered and maintained departmental equipment and supplies.

. Helped to create an organized a system between the Shipping and Receiving

Department and Purchasing Department.

. Received all paperwork from Shipping/Receiving against current purchase

orders.

. Handled all returns of incorrect or damaged goods received.

. Expedited all orders to be sure production ship dates were met.

. Communicate status of purchased parts to project managers, manage lead

times, and insured compliance to requirements.

. Managed Return for Credit, and Return for Repair programs with vendors.

. Work closely with A/P in resolving discrepancies on receipts, POs and

Invoices from vendors.

. Maintain and assist in the development and implementation of new policies

and procedures as they relate to procurement or shipping/receiving.

. Create & process purchase orders from requisitions or bill of materials.

. Ordered scientific equipment, services and office/business supplies.

. Provided telephone support to the field sales representatives and

managers, as well as detailed follow-through and follow-up on customer

orders, issues and concerns.

. Responsible for shipping for entire company, using FedEx PowerStation and

counter-to-counter carriers.

. Developed the ability to relate effectively and professionally with

customers when processing returns (RMA's) exchanges and repairs,

providing information, and handling complaints.

. Set up service orders for billing; worked directly with Credit,

Invoicing, and Collections to ensure proper documentation exists to

smooth collections of receivables.

. Initiate follow up calls to customers for non-returned parts to aid in

the service material planning process and avoid loss of revenue.

. First point of contact for customers with failed, incorrect, and

defective items.

. Maintained a positive customer service presence for all customers,

internal and external.

. Received material against (RMA's); transacted parts between

MANMAN/SERVICEMAN and MANMAN/MFG.

. Lowered the "over 60 day" RMAs from 1,100 line items to zero in 6 months,

resulting in invoicing over $500,000 for non returned parts thus

generating $296,000 in cash.

. Managed service inventory locations; worked with logistics manager to

forecast inventory requirements and sent defective parts through repair

process as required.

. Coordinated product demand with project managers and reconcile that

demand to requisitions.

. Responsible for preparing credit memos as needed.

. Prepared procedures and flow charts for ISO 9000 certification.

EDUCATION:

Springfield College

of Education, South Africa.

Bachelor of Science, Accounting.

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