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Amy Rudolf

Objective

To obtain a position with options for advancement in the Human Resources field.

E xperience

February 2009- Present

Intermountain Community Bank Caldwell, ID

Personal Banking Representative

Met or exceeded sales and customer service goals every month, by as much as 300%

Troubleshoot and solve customer problems including account fraud and access issues

Interview customers, finding the best account fit and cross-selling other products and services

Create new personal and business accounts, providing appropriate documentation for each

Maintain highest levels of confidentiality and integrity

June 2009- May 2009

Intermountain Community Bank Caldwell, ID

Customer Service Representative

Engage every customer in conversation to uncover needs and improve overall customer service

Educate myself about and adhere to government regulations and bank policy in every transaction

Conduct transactions quickly and accurately, always maintaining customer confidentiality

Feb. 2008-June 2009

University of Idaho Moscow, ID

Cashier

Quickly and accurately processed cash, credit, and internal customer transactions

Assisted in setting up and adjusting displays and restocking supplies to prepare for the next day

Responded to customer questions in person and via phone with courtesy and professionalism

May 2008- Aug. 2008

Enterprise Rent-A-Car Nampa, ID

Management Trainee Internship

Created customer reservations and quoted rates via phone and in-person

Planned and executed a marketing event for 100 people at a local dealership to increase referrals

Clearly explained and answered customer questions about contract terms and conditions

Education

2007-2009

University of Idaho Moscow, ID

Bachelor of Science: Management and Human Resource Management

Graduated with Summa cum Laude honors (3.83 GPA); Named HR student of the year for citizenship,

leadership and academic achievement, 2009

References

References are available on request.

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