Customer Service Project

ROBERT A. DIVINE

Cellular 740-***-**** **** Lithopolis Road

Carroll, OH 43112

ablhzn@r.postjobfree.com

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Executive Profile

Senior Executive with over 30 years of commercial construction experience.

Successful interpreter and business leader with proven expertise in all

aspects of commercial construction from contract negotiations and initial

design through on-site project management and delivery. Strategic visionary

who identifies revenue-generating opportunities and leverages a wealth of

acquired connections to position companies as industry leaders. Engaged

leader who provides ongoing training and mentoring to ensure teams uphold

the corporate vision while maintaining excellent customer service.

Providing services and experience will in over 28 states managing five

regional offices and over 600 employees.

. Change Management . Budget Planning . Cost Controls

. Policy Development . Project Management . Presentations

. Strategic Planning . Process Improvements . Business Development

Career Achievements

. Increased revenues from $60 million $160 million following

development of new marketing procedures and additions to estimating

department.

. Change order profits increased while legal action on disputed amounts

diminished as a result of establishing new policies with project

managers to document progress.

. Established $300 million in assets through collaboration with

financial institutions to lease projects back to client following

completion.

. Delivered completed remodel of the five floor high-rise within 11

weeks for a major corporation, coordinating permits and working with

architects and engineers to develop drawings and specifications during

the construction phase.

. Completed new bank building in 60 days running project concurrently

with developing drawings.

. Increased sales from $20 million to $500 million in 10 years by

exploring new markets and building repeat business

Areas of Experience

. Spearheaded and developed successful business development and

estimating departments in commercial construction resulting in 100%

increase in revenues.

. Negotiated agreements with major clients resulting in over 500 million

in revenue.

. Recognized and grew niche market into $500 million in annual business.

. Implemented Web-based project management tracking and reporting to

inform clients of progress without requiring travel and face-to-face

meetings.

. Trained office staff to operate and maintain database system,

including data entry, report generation, queries, and data archives.

. Honed development team into highly motivated, self-managed unit.

Skilled at completing projects on time and within budget.

Project Experience

President/General Manager (This was a consulting contract position) 2008 to

2009

SKW Eskimos Inc (A division of ASRC construction holding company)

Anchorage, AK

. Developed valuable business relationships with key

clients/constituents

. Developed strategic financial plans with department heads

. Developed procedure for establishing costs and improving accuracy in

business plans and margin analyses

. Created integrated sales and marketing strategies, and coordinated

national and regional sales program implementation

. Achieved record revenue and profit results during tenure

President 1980 to 2008

Divine Inc Columbus, OH

. Executed complete company start-up including construction, staffing,

and financing

. Developed a standard cost system for product costing and pricing

. Directed corporate financial management team

. Wrote unit description and specification documents to meet contract

compliance

. Closely coordinated job schedules and needs with all departments to

ensure smooth operation

. Analyzed and improved departmental operations. Established new

procedures resulting in increased productivity and more efficient

resource utilization

. Supervised the design, planning, and startup of projects

Senior VP 1980 to 2002

Divine Tower International Columbus, OH

. Managed the design and development of projects.

. Managed day-to-day operations for the company.

. Built solid management team to accommodate rapid development.

. Trained office staff and provided tools they required to reach

expectations and achieve objectives.

. Managed client relations.

. Comfortable motivating and supervising culturally diverse work

forces.

Education

Construction Management

CTI Columbus, OH

Union Apprentice Program (Carpenter) Columbus, OH

Four year Apprentice Program

Affiliations

. Associated Contractors of America (AGC)

. Associated Builders and Contractors (ABC)

. The Jack Miller Network

Military Certifications

. Seal Teams US Navy. Worldwide Deployment-- Veteran-- Honorable

Discharge

Specialized Training

. Contracts and Documents AIA

. Contracts and Documents AGC

. Total Quality Management TQM

. Business Management OSU

. Arctic Construction University of Alaska

. Banking/Financing Franklin University

. Estimating Software: MC2, Timberline, Quest, Means, D4Cost, Winest

Honors

. Best Specialty Project AGC

Volunteer

Rotary International Columbus Ohio, Anchorage, Alaska

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