Customer Service Administrative Assistant
Resume:
DEBBIE NELSON ● ********@***.*** ● 817-***-**** ● Page 1
DARLENE DUNCAN
**** **** **** • Arlington, TX 76012 • *****.******@***.*** • 817-***-****
High energy professional with a fun, friendly ‘can-do’ attitude with experience
providing top quality office support
ADMINISTRATIVE SUPPORT ● CUSTOMER SERVICE
SUMMARY OF QUALIFICATIONS
• Versatile, organized, individual with excellent time and self management skills and thrive in a team environment
but able to work and make sound decisions independently when necessary.
• Superb interpersonal and communication skills; able to easily answer a high volume of calls on a multi-line
phone system with up to 12 incoming lines and 20+ extensions while ensuring all calls are handled/routed
appropriately.
• Computer proficient in: Windows XP/Vista; MS Word
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT April 2001-November 2009
AMERICREDIT FINANCIAL SERVICES Ft. Worth, TX
Detailed company information can be viewed at: (http://www.americredit.com/)
• Performed a variety of support and administrative duties for Assistant Vice President and Manager of Facilities
Department; helped achieve goals in a broad spectrum of capacities and activities as primary contact between clients
and management.
• Communicated directly with clients, allies, and VIPs, took independent ownership of critical aspects of deliverables
including data gathering and analysis, preparing expense reports and other documents, and maintaining calendars.
• Assisted with travel arrangements, scheduled appointments and answered a high volume of calls on a multi-line phone
system with 12 lines / 20 extensions; dynamically and successfully interacted with others and handled/resolved inquiries.
• Ensured smooth, seamless administrative operations by prioritizing workload and timelines appropriately and
projected and maintained a positive, professional demeanor that reflected well on the overall organization.
REFERENCES AVAILABLE UPON REQUEST
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