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Customer Service High School

Location:
1550
Posted:
September 06, 2010

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Resume:

ANDREA G. ST. GERMAINE

*** ******* **** ****, ***********, MA 01550

508-***-****

ablgn6@r.postjobfree.com

________________________________________________________________________

PROFILE:

Entrepreneur with business and civic experience seeking a Sales/Business

Development position where I can apply my diverse interpersonal and

leadership skills.

Entrepreneurship: Opened and managed successful child care business, in

operation for 12 years

Education: Bachelor in Business Administration, Summa Cum Laude, May, 2010

Leadership: Chairperson of Southbridge High School, School Council

Event Planning: Organized major events to connect students with business

community; three years hospitality event experience

Administrative: Five years experience in office settings, handling

customer service and finance - Microsoft 2007 and internet skills

PROFESSIONAL EXPERIENCE

Business Owner, Andrea's Family Child Care

Southbridge, MA June 1998 - present

. Create and implement curriculum to include education and structured

play time

. Licensed by State of MA for care and well being of eight children ages

0 - 12

. Build and maintain business relationships with clients and community

members.

. Manage diversity of needs and solve problems related to child

development

. Maintain client and financial records

. Oversee marketing by distributing flyers, collaborating with

businesses, and working with referral agencies

EDUCATION

Becker College, Worcester, MA

Bachelor of Science in Business Administration May, 2010

Concentration in Management; Graduated Summa Cum Laude

Relevant Coursework:

Marketing Fundamentals Sales & Sales Management Business Research

Intercultural Communication International Management Project

Management

Economics Financial Accounting

Business Communication

Spanish I & II Intercultural Communication Managing in

the Global

Conflict Resolution Ethics

Economy

A St. Germaine, 508-***-****, ablgn6@r.postjobfree.com

VOLUNTEER EXPERIENCE

Chairperson, School Council, Southbridge High School

Southbridge, MA 2007 - present

. Review school improvement plan; offer input and suggestions

. Represent parent board by communicating opinions and suggestions to

administration

. Career Day Event Coordinator - 2007 & 2009

o Call upon businesses and entrepreneurs to volunteer their time

to participate in "trade-show" style event

o Plan logistics including food service, floor plan, student

scheduling, etc.

o Achieved 48 exhibitors in 2007; 53 exhibitors in 2009

o Complimented by principal: "best event this school has seen in

ten years."

Membership Coordinator, Band Parent Association, Southbridge High School

Southbridge, MA 2006 - present

. Maintain records and membership information for the association

. Chaperone parades and occasional field trips

. Plan volunteer fundraisers such as concession stand during football

season

Previous Work Experience

BANQUET WAITRESS FOR PRIVATE FUNCTIONS, STURBRIDGE HOST HOTEL

Sturbridge, MA 1993-1996

. Provided customer service for events such as weddings, business

conferences, and more

. Executed event turnover and flow under tight deadlines

Secretary / Customer Service, Southbridge Water Supply Co.

Southbridge, MA 1989-1993

. Assisted customers with questions and complaints

. Processed billing and receivables

. Organized and prepared Federal and State Reports

. Performed multiple administrative tasks

Bank Teller, Southbridge Credit Union

Southbridge, MA 1988-1989

. Handled large sums of money

. Executed financial transactions for customers

. Assisted with administrative duties for loan officers



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