PROFILE:

I am a Senior Manager at Dell and a former Manager at Accenture / Capgemini

(formerly Ernst & Young) with very strong IT consulting experience at

Fortune 500 companies such as Cigna, WellPoint, CareFirst, Caremark,

Pfizer, Sprint and Nationwide Insurance. I have been in the IT industry for

16 years and have managed many large scale IT projects, which

include package implementations (i.e. Vendavo and iPM), web, SOA, IVR/CTI

and mainframe application development.

I have domain knowledge in the areas of Pricing systems (Profit Analyzer &

Deal Manager) used by Finance/Sales organizations, Claims, Billing and

Membership systems used by health insurance companies, Patient

Administration Systems (EMR and HL7 integration) used by hospitals and

Quoting/Purchasing systems used by auto insurance companies.

My career aspiration is to be part of a world class company where I can use

my project/program management experience to provide value added services to

customers and deliver high quality solutions timely, while meeting customer

expectations.

PROFESSIONAL EXPERIENCE:

IT Senior Manager @ Dell Global Business Center, Cyberjaya (May 2009 -

Current)

Global Pricing App/Dev Team - IT Senior Manager

Built a new development team in Cyberjaya. Act as the people manager of

direct reports, where I conduct performance reviews, pay reviews, determine

promotions, provide coaching and conduct day to day operational duties.

Leading the development team, which include vendor consultants to roll-out

Vendavo's Pricing package globally, starting with Europe, Middle East and

Africa (EMEA).

Independent Consultant Experience (Dec 2006 - Dec 2008)

Project Manager @ Safe Auto, OH

Managed and implemented a .NET web application, which enabled customers to

get an online auto insurance quote. This project was part of a larger

program to rewrite the client's existing application, which is written in

Delphi to C# .NET. To realize this larger initiative, this project defined

a Services Oriented Architecture (SOA), which was used to design and

develop the web solution.

Project Manager @ Affinion Group, OH

Conducted project assessments to determine scope, business requirements, IT

solution, cost and schedule. Successfully completed 3 projects on time and

within budget worth USD $1 million. Projects included the delivery of .NET,

BEA WebLogic, AS400 and IVR/CTI solutions based on SOA.

Accenture Consulting Experience (Feb - Dec 2006):

Project Manager @ CareFirst, MD

Developed an Enrollment and Billing (E+B) Migration Strategy for business

users from a legacy custom built application to Facets. The strategy

included what type of data and how much of historical data will be migrated

to Facets. It also included when the migration should occur and its impact

to stakeholders (e.g., members/patients, claims system, internal

associates, brokers, business partners and vendors). Developed a project

schedule, which outlined tasks for the requirements gathering /

configuration / data mapping, testing, training, pre-conversion, conversion

and post-conversion phases.

Technical Architect @ WellPoint, CT

Developed a high level conceptual architecture blueprint that showed the

Member Portal application within the context of all the systems it will

interface with to support the Consumer Driven Healthcare (CDH) initiative.

Specified CDH requirements to vendors (e.g., Subimo, WebMD, Ingenix,

Graphic Surgery & RxEOB). Determined the level of effort required to

develop, test and deploy the portal application.

Technical Architect @ Caremark, TN

Assessed Caremark's 3 adjudication engines, reference systems (provider,

eligibility, formulary, plan design, finance and billing) and key

interfaces to select a single adjudication environment. Defined current

state of each system, assessed system performance, scalability,

reusability, integrity and determined the business capabilities supported.

DiamondCluster International Consulting Experience (May - Nov 2005):

Technical Architect @ Pfizer, NY

Developed current state and future state technical architectural

blueprints. Conducted application portfolio rationalization analysis of

applications that supported the pharmacovigilance efforts of the client.

These deliverables were used as inputs to create the future state IT

roadmap for the client's Safety and Risk Management organization.

Capgemini (originally Ernst & Young) Consulting Experience (Feb 1999 - May

2005):

Integration, Configuration & Installation lead @ Norfolk Norwich University

Hospital, UK

Designed the integration of the clinical systems used at the hospital with

the new iSoft iPM system (Patient Administration System) using HL7

standards. The core clinical systems that were integrated with the iPM

system were Protos, Symphony, LabTrak, ICE, eMed, JAC, PACS and Orsos.

Identified and reported issues with the functionality provided by iPM,

which did not meet the business requirements.

Created a process and tool to collect information for configuring the iPM

system. Managed the design of a new Oracle data warehouse to generate

reports using Business Objects. Led vendor and client IT staff to produce

the deliverables mentioned above.

Project Manager @ WellPoint, CA

Managed 30 resources spread over CA, GA, MO, NY, Ireland and India to

successfully develop 26 Enterprise Business Services (EBS). The project

spanned over the requirements, design, development and testing phases with

a budget of $2 million. Delivered the EBS based on SOA, which provided for

a single client interface from 5 Membership systems. The applications were

developed using J2EE, COBOL and VB, and was implemented on the IBM

WebSphere, IMS DC/CICS and UNIX platforms respectively. MQSeries was used

as the Message Oriented Middleware (MOM).

Project Manager @ Cigna, CT

Led 6 developers to support the 'beta' version of the client's Billing

system. Applied expert knowledge of RDBMS and learned the process flow of

the client's Billing system to identify corrupted data and apply time

critical data correction to the DB2 database. Defined processes to conduct

technical analysis of the problem tickets and release coordination of the

corrected invoices with operations.

Led the analysis, design, test and implementation of a batch job that would

detect where the integrity of data was compromised between the Enrollment

(2 million records) and Billing databases. Led 3 client developers to

develop the batch job using Integrity software, COBOL II, DB2, Eztrieve,

JCL and Excel. Trained client production support and business staff on how

to evaluate and resolve any data discrepancies identified by the reports

generated from this batch job.

Project Manager @ CareFirst, DC

Re-engineered the benefits determination application (part of the Claims

system) from a batch system into a transactional system. Designed the

transactional system based on business requirements and the analysis of the

batch (JCL) system process. Developed the project schedule and managed 18

developers to develop, test and implement the system on time and within

budget.

Lead BA @ AAA Missouri, MO

Documented requirements and defined a set of process flows that described

how the new e-commerce application would enable an Internet Customer or an

Agent to purchase and maintain his/her auto insurance policy over the

internet. The process flows also described the interactions between the

different modules within the application and 3rd party components (e.g.,

MVR and credit card payment processor). The e-commerce application was

developed using Java on IBM's WebSphere environment.

Technical Team Lead @ Sprint

Designed and implemented changes to the Customer Hierarchy sub-system as

required by the business. Led 4 developers on this project. The system was

developed using COBOL II, DB2, MVS and CICS.

COMSYS Consulting Experience (Mar 1997 - Feb 1999):

Project Manager @ Nationwide Insurance, OH

Successfully managed the Y2K implementation on the Payroll Deduction Plan

(PDP) system. The system was upgraded to COBOL 360 on the IMS DC platform.

Led 4 client developers and a BA to recreate source code for programs that

were missing source code. The team was also successful in creating a test

environment for the application. In addition, I managed the off-site vendor

that did the remediation work.

Programmer Analyst @ Nationwide Insurance, OH

Coordinated and managed the parallel batch system test run of the

Payable/Receivable sub-system, which is a part of the COGEN system. Made

code changes based on the business analyst specifications and identified

defects. The system was developed using COBOL II, CICS, DB2, IBM MVS and

JCL.

Sony Video Malaysia (Sep 1994 - Feb 1997)

Associate Systems Analyst

Conducted analysis, design, development, testing, implementation and

production support of various mainframe systems (transactional and batch)

at the manufacturing plant.

EDUCATION:

Science University of Malaysia, Bachelor of Computer Science (1994)

Project Management Professional (PMP), 2005 - accredited by PMI

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