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Customer Service Quality Control

Location:
Independence, MO, 64055
Posted:
August 24, 2010

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Resume:

CINDY SCHWARTZ

816-***-****

Independence, Mo ***55

ablesr@r.postjobfree.com

Summary

An experienced professional in Inventory and Quality Control, Material

handling and Shipping. Proficient in Microsoft word and Excel, managing

multiple assignments, very detail oriented, reliable and dedicated.

Skills

. Microsoft Word Comparing

. Microsoft Excel Taking Inventory

. Quality control Organizing

. Analyzing Office Management

. Auditing Enforcing and Explaining regulations

. Driving a forklift Customer Service

PROFESSIONAL EXPERIENCE

DEMDACO Leawood, KS (2002 thru 2009)

Design gifts for the home industry.

Warehouse Shipping Supervisor (2002 thru 2009)

Managed all aspects of the Shipping department including:

. Development and implementation of Policies and Procedures, which

included creating standards and accuracy rates for the department.

. Management of up to 20 employees.

. Prepared cartons for shipment and processed them for delivery by

Parcel and LTL carriers as designated by the customer.

. Coordinated with customers/drivers for scheduled and daily pick ups.

. Constant contact with Sales, and updated new and existing customers

requirements as needed.

. Frontline troubleshooter for the IT department for the various

Shipping systems in the area.

. Provided good Customer service, by ensuring orders/shipments were out

in a timely and efficient manner.

. Member of a team of Subject Matter Experts implemented to design a new

and upcoming Warehouse Management System.

Cindy Schwartz

Page 2

House of Lloyd Sales, LLC, Grandview, MO. (1984 thru 2002)

150 Million dollar party plan distribution warehouse

Warehouse Coordinator (1994 thru 2002)

Coordinated the training of new associates for all aspects of the warehouse

production areas, as well as coordinated all aspects of Inventory control,

including Cycle and production counts, the building of product to location

using a Radio Frequency system.

. Trained incoming employees and evaluated their job performance.

. Helped implement policies and procedures with new employees.

. Selected as part of a 9 person group to develop and implement Third

Party logistics related to software and procedures.

. Acquired proficiency on newly purchased warehouse software and

provided input to its refinement.

. Utilized Microsoft word and Excel software to create client

requested reports and documentation.

. Played a key role in developing and implementing a cycle count

program.

. Consistently maintained inventory accuracy rates of 99.9%.

. Trained new team members on the Radio Frequency and Distribution

Center systems.

. Analyzed, investigated and resolved discrepancies resulting in

improved warehouse accuracy.

Stock Control Team leader (1989 thru 1994)

Responsible for the handling of incoming merchandise and assisted

Coordinator in day to day task:

. Kept up with day to day filing.

. Ran reports for daily Cycle counts.

. Performed Cycle counts as needed.

. Handled the receiving of all incoming merchandise from Common

carriers and Oversees Containers.

. Located all transfers of product from one facility to another.

. Dispatched forklift drivers to various locations throughout the

900,000 square foot warehouse containing 4,800 locations.

. Directed hostler drivers of proper trailer assignments.



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