Customer Service Office
Resume:
Cecilia Robinson
Tucker, GA 30084
• Able to work with elite clients providing exclusive travel services.
• Experienced in corporate travel, leisure travel, and airport customer service.
ableii@r.postjobfree.com
• Exceptional knowledge with Microsoft Office, Excel, and PowerPoint.
• Proficient on various reservation systems including Apollo, Sabre, Worldspan,
System One, and Amadeus.
• Ability to maintain office efficiency following standardized procedures and policies.
• Well travelled with extensive destination knowledge.
• Team player with the ability to strengthen office morale.
• Knowledgeable and experienced in all phases of the domestic and international travel
industry
Employment History
Travel Agent
June2010- Present Breakaway Loyalty, Alpharetta, GA
Booked international and domestic air travel.
Redeemed points for travel and merchandise.
Respond to customer service request.
Executive Travel Counselor Centurion Travel Service
October 2003- December 2009 American Express Travel, Lawrenceville, GA
Provided domestic and international travel services to American Express Centurion card
members.
Assisted card members with all travel needs both corporate and leisure, including
membership rewards redemption.
Offered consultative service to clients utilizing my high level of destination knowledge.
Implemented employee recognition program that strengthened office morale.
Passenger Service Agent
April 1999- April 2003 Delta Air Lines, Baltimore, MD
Responsible for meeting and greeting elite passengers, assist with boarding and dispatching
flights to achieve an excellent on time performance.
Resolve customer complaints, assisting and mentoring customer service agents in domestic
and international ticketing.
Conflict resolution officer, ground security coordinator working with FAA and TSA to
resolve security issues.
Supervise gate, ticket counter, and baggage service operations.
Customer Service Supervisor
January 1998- March 1999 Travel 800, San Diego, CA
Successfully negotiated with customers to resolve customer service issues.
Maintained good working relationships with internal and external customers.
Managed a team of sixteen agents to consistently meet company goals.
International Corporate Travel Agent
August 1997- January 1998 Rosenbluth International, San Diego, GA
Processed client profiles and organized office to ensure smooth workflow.
Responsible for making cost effective corporate travel arrangements to international
destinations.
International Corporate Travel Agent
June 1995- August 1997 SATO Travel, Sterling, VA
Worked exclusively with top level executives to arrange international travel plans .
Ensured customer satisfaction was attained in first call resolution, in a high volume call
center.
Accurately entered and modified reservations per customer’s requirements.
International Reservation Sales Agent
June 1989-June 1995 Delta Air Lines, New York, NY
Assisted customers in booking international reservations on Delta Air Lines.
Provided information regarding destinations, schedules, fares and related matters to insure
a positive travel experience.
Assisted the Round The World desk by constructing fares on complicated itineraries.
Education
September 1980- June 1982 New Castle Business College, New Castle, PA
Associate Degree in Business Administration
References
References are available on request.
Contact this candidate